You can cancel SimpliSafe monitoring by calling their customer service line or through your online account, but the process and any fees depend on whether you're still under contract

SimpliSafe lets you cancel monitoring in two ways: by phone at 1-800-548-9508 or through your account dashboard at simplisafe.com. If you're month-to-month with no contract, cancellation takes effect when ready and there are no early termination fees. If you signed a service agreement, SimpliSafe charges an early termination fee — the amount varies based on how much time remains on your contract, but it's typically between $100 and $200. You'll need your account number or the phone number associated with your account when you call.

The cancellation itself is straightforward, but what happens to your equipment and your monitoring coverage matters. When you cancel monitoring, SimpliSafe stops watching your system for alarms and calling emergency services. Your equipment — the hub, sensors, and keypad — remains yours to keep or dispose of. You can still use the system to arm and disarm your doors and windows locally, but you lose the remote access and emergency response that monitoring provides.

Key Takeaways

  • Month-to-month customers can cancel monitoring when ready with no fees by calling 1-800-548-9508 or using their online account.
  • Customers under contract face early termination fees ranging from roughly $100 to $200, depending on contract length and time remaining.
  • Cancelling monitoring stops emergency response but does not delete your account or force you to return equipment.
  • You can pause monitoring for up to 30 days if you need temporary coverage suspension instead of permanent cancellation.
  • If you want to keep monitoring but switch providers, you own your SimpliSafe equipment and can move it to a different system.

Check your contract status before you call

Your first step is knowing whether you're under contract or month-to-month. Log into your SimpliSafe account at simplisafe.com, go to Settings, and look for "Plan" or "Billing." You'll see your current plan type and, if you're under contract, the end date. If you can't find it online, call customer service and ask them to read your contract status to you — they can tell you in under a minute.

The difference matters because early termination fees are real money. SimpliSafe calculates the fee based on the remaining months of your contract multiplied by your monthly monitoring rate. A customer with six months left on a $30-per-month plan would owe roughly $180. If you're month-to-month, you owe nothing and can cancel effective when ready.

How to cancel through your online account

Go to simplisafe.com and sign in with your email and password. Click on your account name in the top right corner and select "Account Settings." Look for a section labeled "Plan," "Monitoring," or "Billing" — the exact name varies slightly depending when your account was created. You should see a button or link that says "Cancel Monitoring" or "Manage Plan."

Click it and SimpliSafe will ask you to confirm your cancellation and may offer you a discount to stay. If you're certain you want to cancel, confirm your choice. The system will show you the effective date — usually the same day for month-to-month, or the date your contract ends if you're under agreement. You'll receive a confirmation email within a few minutes. Keep this email for your records.

How to cancel by phone

Call SimpliSafe customer service at 1-800-548-9508. Have your account number or the phone number linked to your account ready. Tell the representative you want to cancel your monitoring service. They will confirm your contract status, explain any fees, and ask why you're leaving — this is optional to answer, and your reason doesn't affect the cancellation.

If you're month-to-month, they'll process the cancellation when ready and give you a confirmation number. If you're under contract, they may offer you a reduced early termination fee or a discount to keep you as a customer. You can negotiate, but SimpliSafe is not required to waive the fee. Once you agree to the terms, they'll process the cancellation and email you a confirmation within 24 hours.

What happens to your equipment and account after cancellation

SimpliSafe does not require you to return your hub, sensors, or keypad. The equipment is yours to keep. Your account remains active in SimpliSafe's system, and you can still log in to see your system status and arm or disarm your doors and windows from the app — you just won't have professional monitoring or emergency response.

If you want to fully delete your account and all its data, you can request account deletion through Settings or ask customer service to do it for you. This is separate from cancelling monitoring. Some people cancel monitoring but keep their account active so they can reactivate monitoring later without setting up a new account. Others delete everything. The choice is yours.

Pausing monitoring instead of cancelling

If you're not sure whether you want to cancel permanently, SimpliSafe offers a pause option. You can suspend monitoring for up to 30 days without paying the monthly fee. During the pause, your account stays active and your contract clock pauses — the remaining contract time doesn't count down. This is useful if you're traveling, moving, or testing a different system before you decide.

To pause monitoring, log into your account and look for "Pause Monitoring" or "Suspend Service" in your Plan settings, or call customer service and ask them to pause for you. You'll specify how many days you want to pause (up to 30), and monitoring will resume automatically on the date you choose unless you cancel before then.

Moving your SimpliSafe equipment to another monitoring provider

SimpliSafe's hub and sensors are proprietary — they only work with SimpliSafe's monitoring service and app. You cannot move them to ADT, Vivint, or another major provider. However, you own the equipment and can sell it, donate it, or recycle it. Some people list used SimpliSafe equipment on Facebook Marketplace or eBay if they want to recover some of the cost.

If you're switching to a different security system, you'll need to buy new equipment from the new provider. The good news is that SimpliSafe equipment is relatively affordable compared to other systems, so your sunk cost is lower than it would be with some competitors. When you cancel, ask SimpliSafe if they have a buyback or trade-in program — policies vary by region.

Frequently Asked Questions

Can I cancel monitoring without cancelling my account?

Yes. Cancelling monitoring stops professional alarm response but keeps your account active. You can still use the app to arm and disarm your system and see sensor status. You can reactivate monitoring later without creating a new account. Some people do this when they move or travel temporarily.

What if I'm under contract and can't afford the early termination fee?

Call customer service at 1-800-548-9508 and explain your situation. Representatives sometimes negotiate or offer a reduced fee, though they're not required to. You can also ask if SimpliSafe offers a payment plan to spread the fee over a few months instead of paying it all at once.

Will cancelling monitoring affect my equipment or sensors?

No. Your hub, door sensors, window sensors, and keypad will continue to work locally. You can still arm and disarm them and see their status in the app. You just won't have professional monitoring or emergency dispatch. The equipment is yours to keep or dispose of.

How long does it take for cancellation to go into effect?

For month-to-month customers, cancellation is effective when ready or the same day you request it. For customers under contract, cancellation takes effect on the contract end date unless you pay an early termination fee, in which case it's when ready. Check your confirmation email for the exact effective date.

Can I reactivate monitoring after I cancel?

Yes, if you keep your account active. Log back into your account or call customer service to turn monitoring back on. You'll be on a new month-to-month plan unless you choose a new contract. If you deleted your account entirely, you'll need to create a new one and set up your equipment again.