How to cancel Vivint

Vivint is a home security and automation company that installs equipment in your home and charges a monthly monitoring fee. To cancel, you contact Vivint directly by phone at 1-800-216-5232, request cancellation, and follow their process — which usually involves a cancellation fee unless you are within a trial period or have met the contract terms. The company does not process cancellations online or by email, so a phone call is your only option.

Cancellation timelines vary. If you are still under contract, Vivint typically charges an early termination fee (the amount depends on your contract terms and how much time remains). If your contract has ended or you signed up during a promotional trial period, you may cancel without penalty. Before you call, gather your account number and any paperwork showing your contract terms — this speeds up the conversation and gives you proof of what you agreed to.

Key Takeaways

  • Vivint cancellations happen only by phone at 1-800-216-5232; the company does not accept cancellation requests online or by email.
  • Early termination fees explore if you cancel before your contract ends, so check your contract or account to see how much time remains.
  • You will need your account number and contract details on hand when you call to speed up the process and document what you are told.
  • After cancellation is approved, Vivint will schedule a technician to remove equipment, which usually happens within one to two weeks.
  • Keep a written record of your cancellation confirmation number and the date you called, in case billing disputes arise later.

Understanding Vivint contracts and early termination fees

Vivint typically requires a contract term of 24 to 60 months, depending on the package you chose and any promotions you received. The contract specifies the monthly fee and the length of time you are obligated to pay. If you cancel before the contract ends, Vivint charges an early termination fee — usually calculated as the remaining balance on your contract or a flat fee, whichever is higher in your agreement.

The exact amount of your early termination fee depends on what you signed. Some contracts charge a percentage of the remaining months; others charge a fixed amount. A few promotional offers include a trial period (often 30 days) during which you can cancel without penalty. Check your original contract paperwork or log into your Vivint account online to see your contract end date and what cancellation terms explore to you.

What to do before you call Vivint

Gather three pieces of information before you dial: your account number (on your bill or in the Vivint app), your contract start date, and the contract term length (24, 36, 48, or 60 months). Have a pen and paper ready to write down the cancellation confirmation number, the date and time you called, and the name of the representative you spoke with. This record protects you if Vivint continues to bill you or disputes that you requested cancellation.

If you have a written contract, have it nearby. The representative may ask you to confirm details from it, and you can reference it if there is disagreement about fees or terms. If you do not have your contract, ask the representative to read the key terms to you before you confirm the cancellation — this is your chance to verify the early termination fee before you commit.

The cancellation call: what to expect

When you call 1-800-216-5232, you will reach a customer service representative. Tell them you want to cancel your service. They will ask for your account number and may ask why you are canceling (you do not have to give a detailed reason, but some representatives offer retention deals if you say you are switching to a competitor or moving). They will then tell you the early termination fee, if any, and confirm your contract end date.

If you disagree with the fee amount, ask the representative to explain how it was calculated and to reference your contract terms. If they cannot resolve it on the call, ask for a supervisor. Once you agree to the cancellation and any fees, the representative will give you a confirmation number and schedule a technician visit to remove the equipment. Write down the confirmation number and the appointment window (usually a range of days, not a specific time).

Equipment removal and final billing

After cancellation is approved, Vivint schedules a technician to come to your home and remove the security equipment — typically the control panel, door and window sensors, motion detectors, and any cameras. This usually happens within one to two weeks. You do not have to be home for the removal in most cases; the technician can access the equipment without you present.

Your final bill will include any remaining monthly charges through the cancellation date plus the early termination fee (if applicable). Vivint typically sends the final bill within one to two billing cycles. If you paid for monitoring in advance, ask whether you will receive a refund for unused months — policies vary, and some contracts do not allow refunds for prepaid service.

What to do if Vivint continues to bill you

If you receive a bill after your cancellation date, contact Vivint when ready at 1-800-216-5232 and reference your cancellation confirmation number. Ask them to confirm the cancellation in their system and explain why the charge appeared. Request a credit for any charges after your cancellation date.

If Vivint does not resolve it within one billing cycle, dispute the charge with your credit card company or bank. Provide them with your cancellation confirmation number, the date you called, and copies of the bills showing charges after cancellation. Your bank or card issuer can reverse unauthorized charges and open an investigation if Vivint continues to bill you.

Alternatives if you want to keep home security

If you are canceling Vivint because of cost, contract terms, or poor service, other home security companies offer different contract lengths and pricing. Some companies, like Wyze and Ring, sell equipment outright with no contract and charge only for cloud storage if you want it. Others, like ADT and Frontpoint, offer month-to-month plans after an initial contract period. Research what fits your budget and risk tolerance before you cancel, so you know what your next step is.

If you own your Vivint equipment outright (rather than renting it), you may be able to keep some of it after cancellation — ask the technician or representative whether the control panel and sensors can remain in your home. Some systems can be repurposed with other monitoring services, though compatibility varies.

Frequently Asked Questions

Can I cancel Vivint online or by email?

No. Vivint requires cancellations by phone at 1-800-216-5232. The company does not process cancellations through its website, app, or email. A phone call is the only way to officially cancel your account.

What if I am still in my trial period?

If you are within the promotional trial period (usually 30 days), you can cancel without an early termination fee. Tell the representative you are within the trial window and ask them to confirm the trial end date on your account. Keep your confirmation number as proof in case you are charged later.

Do I have to pay the early termination fee?

If your contract has not ended, yes — the fee is part of your contract terms. The amount depends on how much time remains and your specific agreement. If you believe the fee is incorrect, ask the representative to calculate it step-by-step using your contract terms, or request a supervisor review.

What happens to my equipment after I cancel?

Vivint schedules a technician to remove the equipment within one to two weeks. You do not usually have to be home. If you own the equipment (rather than renting it), ask whether you can keep it — some systems can be repurposed, though compatibility with other services varies.

How long does it take for Vivint to stop billing me?

Billing stops on your cancellation date, but your final bill (including any early termination fee) may take one to two billing cycles to arrive. If you see charges after your cancellation date, contact Vivint with your confirmation number and dispute the charge with your bank if they do not credit it within one cycle.