Delete your OfferUp account through the app or website settings

OfferUp does not have a one-click delete button. Instead, you remove your account by going into settings and selecting the option to deactivate or close your account. The process takes about two minutes and permanently removes your profile, listings, and messages after a waiting period.

If you use OfferUp on your phone, open the app and tap the profile icon in the bottom right corner. Scroll down to "Settings" and look for "Account" or "Privacy and Safety." You will see an option labeled "Deactivate Account" or "Close Account" — the exact wording changes with app updates. Tap it, confirm your choice, and OfferUp will ask why you are leaving. You can skip this question or answer it; either way, your account enters a deactivation period.

On a computer, log into OfferUp.com, click your profile picture in the top right, select "Settings," then "Account," and choose "Deactivate Account." The steps are the same as the app version.

Key Takeaways

  • OfferUp accounts deactivate when ready when you request it, but the company keeps your data for 30 days in case you change your mind and reactivate.
  • After 30 days of deactivation, OfferUp permanently deletes your profile, listings, messages, and payment information.
  • You must deactivate through settings in the app or website — deleting the app from your phone does not close your account.
  • If you have active listings or pending sales, cancel or complete them before deactivating, because buyers cannot contact you once your account is gone.

What happens to your data during the 30-day waiting period

When you deactivate your account, OfferUp hides your profile from other users when ready. Your listings disappear from search results, and people cannot message you or see your feedback history. However, OfferUp keeps your account data on its servers for 30 days.

During this window, you can reactivate your account by logging back in with your email and password. Your profile, listings, and messages will return exactly as they were. This grace period exists so you can recover your account if you deactivate by mistake or change your mind about leaving the platform.

After 30 days pass with no login, OfferUp permanently deletes everything: your profile information, all listings you posted, your message history, your feedback and ratings, and your payment details. This deletion is permanent and cannot be reversed.

Cancel active sales and listings before you deactivate

If you have items currently listed for sale, remove them before deactivating your account. Once your account is deactivated, buyers cannot contact you about purchases, and you cannot complete transactions. This leaves buyers without a way to reach you and can damage your reputation on the platform if you reactivate later.

Open the app or website, go to your profile, and find the "My Listings" or "Selling" section. For each active listing, tap the three-dot menu and select "Delete Listing" or "Remove." If someone has made an offer on an item, you can accept or decline the offer before deactivating, or you can cancel the transaction through the "My Offers" section.

For any sales already in progress, complete the transaction or cancel it clearly so the buyer knows the sale will not happen. Leaving a buyer hanging without explanation can result in negative feedback that stays on your account if you reactivate.

Remove the app from your phone after deactivating

Deleting the OfferUp app from your phone does not close your account — it only removes the app from your device. Your account remains active on OfferUp's servers until you deactivate it through settings. Many people delete the app thinking it closes their account, then discover months later that their profile is still visible to other users.

After you deactivate your account through settings, you can delete the app if you want. Go to your phone's home screen, press and hold the OfferUp icon, and select "Remove App" or "Uninstall." On Android, you can also go to Settings > Apps, find OfferUp, and tap "Uninstall." On iPhone, swipe left on the OfferUp icon and tap the trash can.

Removing the app is optional — it does not speed up account deletion or change what happens to your data. It straightforward frees up space on your phone.

What to do if you cannot find the deactivate option

Older versions of the OfferUp app sometimes hide the deactivate option in different locations, or the button may be labeled differently. If you cannot find "Deactivate Account" in Settings, try these steps: tap your profile icon, scroll all the way to the bottom of the settings menu, and look for "Close Account," "Delete Account," or "Account Closure."

If the option still does not appear, update the OfferUp app to the latest version. Open your phone's app store (Google Play on Android or the App Store on iPhone), search for OfferUp, and tap "Update" if an update is available. After updating, go back to Settings and the deactivate option should be visible.

If you still cannot locate it after updating, contact OfferUp support through the app. Tap your profile icon, scroll to the bottom, and select "Help" or "Contact Us." Explain that you want to close your account, and support can walk you through the process or close it for you.

Reactivate your account if you change your mind within 30 days

If you deactivate your account and then decide you want to keep it, you have 30 days to reactivate. Log into OfferUp with the email address and password you used before. Your profile, listings, messages, and feedback will return when ready, and your account will be active again.

After the 30-day window closes, reactivation is no longer possible. You would have to create a new account from scratch with a different email address. Your old feedback and ratings cannot be recovered.

Frequently Asked Questions

Does deleting the OfferUp app close my account?

No. Deleting the app only removes it from your phone. Your account remains active on OfferUp's servers. You must deactivate through the app or website settings to close your account.

Can I reactivate my account after 30 days?

No. After 30 days of deactivation, OfferUp permanently deletes your account and all associated data. You cannot recover it. You would need to create a new account with a different email address.

What happens to my messages and feedback after I deactivate?

During the 30-day deactivation period, your messages and feedback are hidden from other users but stored on OfferUp's servers. After 30 days, they are permanently deleted. Other users' feedback about you may remain visible on their own profiles.

Do I need to remove my payment information before deactivating?

No. When you deactivate your account, OfferUp automatically deletes your payment information after 30 days along with the rest of your data. You do not need to manually remove it.

Can I deactivate my account if I have pending transactions?

You can deactivate, but it is not recommended. Once deactivated, buyers cannot contact you about pending sales. Complete or cancel all transactions before deactivating to avoid leaving buyers without a way to reach you.