How to delete your Mercari account
You can delete your Mercari account through the app or website by going to your account settings, selecting "Deactivate Account," and confirming the deletion. The process takes a few minutes and is permanent — once you confirm, Mercari removes your profile, listings, and purchase history within a few days. You cannot undo this action, so read any records you need (like receipts or messages about completed sales) before you start.
Mercari does not let you pause or temporarily disable your account. Your only options are to keep it active or delete it completely. If you are leaving because of a security concern — like a compromised password or unauthorized access — delete the account and change your password on any other sites where you used the same one.
Key Takeaways
- Account deletion is permanent and cannot be reversed, so save any records or receipts you may need later.
- The deletion process happens in your account settings under "Deactivate Account" and takes only a few minutes to complete.
- Mercari removes your profile and all associated data within a few days, though the deletion may not be when ready.
- If you delete because of a security breach, also change your password on any other accounts that share the same login credentials.
Step-by-step deletion on the Mercari app
Open the Mercari app and tap the menu icon (three horizontal lines) in the bottom right corner. Tap "My Page" if you are not already there, then look for "Settings" near the top of the screen. Scroll down until you see "Deactivate Account" — this is usually near the bottom of the settings list, below privacy and notification options.
Tap "Deactivate Account." Mercari will show you a warning that explains the deletion is permanent and will remove your profile, listings, and message history. Read through the reasons Mercari lists for why you might want to keep your account instead. Tap the button to confirm you want to proceed. You may be asked to enter your password to verify your identity — do this and tap confirm again. Your account will be marked for deletion when ready, though Mercari takes a few days to fully remove all your data from their servers.
Step-by-step deletion on the Mercari website
Log into your Mercari account on a web browser. Click your profile icon in the top right corner and select "Settings" from the dropdown menu. On the settings page, scroll down to the bottom and look for "Deactivate Account" — it is usually the last option on the page, sometimes in a separate section labeled "Account" or "Danger Zone."
Click "Deactivate Account." A pop-up or new page will appear asking you to confirm. Read the warning carefully — Mercari explains that your profile, all listings, and your message history will be permanently removed. Click the confirmation button. You may need to enter your password to verify your identity. Once you confirm a second time, your account deletion request is submitted. Mercari will remove your account within a few days.
What happens to your data after deletion
Mercari deletes your profile picture, bio, and all active listings when ready after you confirm. Your message history with other users is removed from your account, though the other person may still see their side of the conversation in their own message archive — Mercari does not delete messages from both sides. If you have active sales or purchases, Mercari may hold your account data longer to complete those transactions or handle disputes.
Your payment and shipping information is removed from Mercari's active systems, but Mercari keeps records of past transactions for tax and legal reasons. This is standard practice for any marketplace that handles money. You cannot recover your account or any of your data once deletion is complete, so if you think you might want to sell again later, consider whether you want to keep the account open instead.
Before you delete: what to save
read or screenshot any receipts, tracking numbers, or messages about completed sales before you delete. If you sold items and need records for taxes or disputes, take photos of your transaction history. Mercari does not send you a copy of your data automatically, so you have to capture it yourself while your account still exists.
If you have an active sale or purchase in progress, contact the other user through Mercari's messaging system to let them know you are deleting your account. Provide your contact information directly (email or phone) so they can reach you if there is a problem with the transaction. Once your account is gone, the other person will not be able to message you through Mercari.
If you want to keep your account but stop using it
Mercari does not offer a deactivation or pause feature. You cannot hide your profile or temporarily disable your account. Your choices are to keep your account active or delete it. If you want to stop selling but might return later, you can straightforward delete all your listings and leave your account inactive — you will not be charged for an inactive account, and you can log back in anytime to list items again.
If you are concerned about security but do not want to delete, change your password to something strong and unique. Use a password manager like Bitwarden or 1Password to generate a 16-character password with numbers, symbols, and mixed case letters. Enable two-factor authentication in your settings if Mercari offers it, which adds a second verification step when you log in from a new device.
Frequently Asked Questions
Can I reactivate my account after I delete it?
No. Mercari permanently removes deleted accounts and does not restore them. If you delete and then change your mind, you will need to create a new account from scratch with a new email address. You will not recover your old profile, listings, or message history.
What if I have money in my Mercari wallet when I delete?
Withdraw any balance to your bank account before you delete your account. Once your account is gone, you cannot access the wallet or request a refund of the balance. Mercari's help center explains how to withdraw funds — the process usually takes three to five business days.
Will deleting my account remove my reviews and ratings?
Your reviews and ratings may remain visible to other users even after deletion, because they are part of the transaction record. Mercari keeps this information to maintain marketplace trust. You cannot remove individual reviews after deletion.
Do I need to cancel any active listings before I delete?
No. Deleting your account automatically cancels all active listings. Mercari removes them from the marketplace when your account is deleted. If a buyer has made an offer on one of your items, that offer is also cancelled.
What if I deleted my account by mistake?
Contact Mercari support through their help center and explain what happened. They may be able to stop the deletion if you reach them within a few hours, before the account is fully removed from their system. After that, recovery is not possible.