StubHub tickets go into Apple Wallet through a link in your StubHub account, not by scanning or uploading

When you buy tickets on StubHub, the seller's delivery method determines whether Apple Wallet is an option. If the tickets are delivered as a digital pass — which most StubHub sales are — you will see an "Add to Apple Wallet" button in your StubHub account after purchase. Tap that button, and your phone will open Apple Wallet and ask you to confirm. The ticket then appears as a pass in your Wallet app, ready to scan at the venue.

This works only on iPhones and iPads running iOS 6 or later. Android users cannot add StubHub tickets to Google Pay or any other digital wallet through this method — they will need to show the ticket from the StubHub app itself or take a screenshot.

The pass stays in your Wallet even if you lose internet connection, so you can scan it at the gate without cell service. StubHub updates the pass if the event details change (time, section, or row), and those updates push to your Wallet automatically.

Key Takeaways

  • The "Add to Apple Wallet" button appears in your StubHub account only after you complete a purchase, not before.
  • You must have an iPhone or iPad with iOS 6 or later; the feature does not work on Android phones.
  • Once added to Wallet, the ticket works offline and updates automatically if the event details change.
  • If you do not see the button, the seller may have chosen a delivery method that does not support digital passes.
  • You can add the same ticket to multiple devices by opening your StubHub account on each phone and tapping the button again.

What happens when you tap "Add to Apple Wallet"

After you buy tickets on StubHub, log into your account on your iPhone and find the order in your purchase history. Open the order details and look for the "Add to Apple Wallet" button — it appears next to the ticket image. Tapping it opens Apple Wallet and shows you a preview of how the pass will look: the event name, date, time, seat location, and a barcode.

Apple Wallet then asks you to confirm by tapping "Add" at the bottom of the screen. Your phone may ask for Face ID, Touch ID, or your passcode to complete the action. Once confirmed, the pass moves into your Wallet and appears on your home screen or in the Wallet app itself.

The entire process takes about 10 seconds. If you change your mind, you can remove the pass from Wallet by swiping up on it and tapping the trash icon, though you can always add it again from your StubHub account.

Why the button might not appear

StubHub sellers choose how to deliver tickets when they list them for sale. Some choose when ready digital delivery, which generates the "Add to Apple Wallet" button automatically. Others choose will-call, email delivery, or physical mail — in those cases, there is no digital pass to add to Wallet.

You can see the delivery method before you buy. On the ticket listing page, look for the "Delivery" section, which shows whether the seller offers when ready digital delivery. If it says "Email" or "Will Call," the "Add to Apple Wallet" button will not appear after purchase, and you will need to show your ticket from the StubHub app or a screenshot instead.

If you bought tickets and still do not see the button after several hours, try logging out of StubHub and logging back in. Sometimes the pass takes time to generate on StubHub's servers, especially during high-traffic events.

Adding the same ticket to multiple devices

If you own more than one iPhone or iPad, you can add the same StubHub ticket to all of them. Open your StubHub account on each device, navigate to the order, and tap "Add to Apple Wallet" on each one. Each device will have its own copy of the pass in its Wallet app.

This is useful if you want a backup on a second phone or if you are sharing the ticket with someone else who has an Apple device. However, only one person should scan the ticket at the gate — scanning it once marks it as used, and scanning it again will be rejected.

If you want to transfer the ticket to someone else entirely, you will need to contact StubHub's support team. Most tickets cannot be transferred after purchase, depending on the event and the seller's rules. Check the ticket listing for transfer restrictions before you buy.

What to do if the pass does not scan at the gate

When you arrive at the venue, open Apple Wallet and tap the ticket pass to display the barcode. Hold your phone steady while the gate scanner reads it. The barcode is the long black-and-white pattern on the pass — the scanner needs a clear view of it.

If the scanner rejects the barcode, try these steps in order: first, make sure you are showing the correct side of the pass (the barcode should face the scanner). Second, try opening the StubHub app on your phone and showing the ticket from there instead — sometimes the image quality differs slightly. Third, take a screenshot of the pass and show that to the gate staff.

If none of those work, tell the gate staff that you have the ticket in your StubHub account and ask them to look it up by your order number or email address. Most venues have a backup system for this. Keep your StubHub confirmation email or order number handy as proof of purchase.

How StubHub updates your Wallet pass

If the event time, date, or seating changes, StubHub pushes an update to the pass in your Wallet automatically. You do not need to do anything — the pass straightforward updates the next time your phone connects to the internet. The updated information appears in your Wallet app without you having to re-add it.

Venue changes are less common but do happen. If an event moves to a different location, StubHub will update the pass with the new venue address and details. Again, this happens automatically.

If you want to check whether your pass has the latest information, open it in Apple Wallet and look at the date, time, and location. You can also open your StubHub account and compare the details there. If they do not match, try closing and reopening the Wallet app to force a refresh.

Security and privacy when using Apple Wallet for tickets

Apple Wallet stores your ticket pass locally on your phone, encrypted by Apple's security system. The barcode itself is unique to your ticket and cannot be used twice — once it scans at the gate, it is marked as used. This prevents someone else from using a screenshot or photo of your barcode to enter the event.

However, if someone has physical access to your unlocked phone, they can open Apple Wallet and see your ticket. To reduce this risk, keep your phone locked when you are not using it. If you lose your phone before the event, contact StubHub when ready — they can cancel the pass and issue a new one.

StubHub does not share your ticket information with Apple. The pass is generated by StubHub and stored in your Wallet, but Apple does not see the barcode, your seat location, or any other ticket details. Your privacy settings in Apple Wallet do not affect how StubHub handles your data.

Frequently Asked Questions

Can I add StubHub tickets to Apple Wallet on my iPad?

Yes, if your iPad runs iOS 6 or later. The process is identical to adding tickets on an iPhone. Open your StubHub account, find the order, and tap "Add to Apple Wallet." The pass appears in your iPad's Wallet app and can be scanned at the venue just like on a phone.

What if I bought tickets before Apple Wallet existed?

Older StubHub tickets delivered before Apple Wallet support was added cannot be added retroactively. You will need to show the ticket from the StubHub app, take a screenshot, or contact StubHub to request a new digital pass if the event has not yet occurred.

Do I need an internet connection to scan my ticket at the gate?

No. Once the pass is in your Apple Wallet, it works offline. The barcode is stored on your phone, so you can scan it even if you have no cell service or Wi-Fi. However, you do need internet to add the ticket to Wallet in the first place.

Can someone else scan my ticket from their phone?

Only if you add it to their device using their StubHub account or Apple ID. If you straightforward show them a screenshot or photo of the barcode, the gate scanner will reject it because the barcode is tied to your specific ticket. Sharing the actual pass requires transferring ownership through StubHub, which most sellers do not allow.

What happens if I delete the pass from Apple Wallet by accident?

You can add it back anytime by opening your StubHub account and tapping "Add to Apple Wallet" again. The ticket itself is not deleted — only the Wallet pass is removed from your phone. Your order remains in your StubHub account.