Change your WiFi name through the Xfinity app or web portal
You can change your Xfinity WiFi network name (called the SSID) in about five minutes using either your phone or a computer. The easiest route is the Xfinity app if you have it installed. If you do not, you can log into your account on the Xfinity website instead. Both methods connect to the same router settings, so pick whichever you have handy.
Your WiFi name is what appears in the list of available networks when you search for WiFi on your phone or laptop. Changing it does not affect your internet speed or connection — it is purely a label that helps you identify your network from others nearby.
Key Takeaways
- You can change your WiFi name through the Xfinity app or by logging into your account at xfinity.com, both taking about five minutes.
- Your router's admin password is printed on a sticker on the back or bottom of your modem — you will need it to make changes.
- After you change the name, all your devices will lose connection and you will need to reconnect them using the new network name.
- If you cannot log into your Xfinity account, call Xfinity customer service at 1-800-934-6489 to verify your identity before proceeding.
Change your WiFi name using the Xfinity app
Open the Xfinity app on your phone and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Internet" from the menu, then look for an option labeled "WiFi" or "Network Settings." Tap it, and you should see your current network name listed.
Tap on your network name to edit it. The app will ask you to confirm your identity — you may need to enter your Xfinity password or answer a security question. Once confirmed, you can type in your new WiFi name. Keep it to 32 characters or fewer, and avoid special characters like @ or & because some devices have trouble connecting to networks with those symbols.
After you enter the new name, tap "Save" or "explore." The app will send the change to your router, which usually takes 30 seconds to a minute. Your WiFi network will briefly disconnect while the router restarts with the new name.
Change your WiFi name on the Xfinity website
Go to xfinity.com and sign into your account using your username and password. Once logged in, look for a section labeled "Internet," "My Account," or "Services" — the exact wording varies depending on your account type. Click on it and find the option for "WiFi Settings" or "Network Settings."
You should see your current network name displayed. Click the edit button (usually a pencil icon) next to it. Type your new network name into the text field. Remember to keep it under 32 characters and avoid special characters. Click "Save" when you are done.
The change will take effect within one to two minutes. Your router will restart briefly, and your current WiFi connection will drop. This is normal — wait about 30 seconds, then reconnect to your network using the new name.
What to do if you do not know your admin password
Both the app and website methods require you to confirm your identity as the account holder, but they do not ask for your router's admin password. However, if you are trying to change settings directly on the router itself (which you do not need to do for this task), you would need that password.
The admin password is printed on a white sticker on the back or bottom of your Xfinity modem. It is labeled "WiFi Password" or "Network Key" and is different from your Xfinity account password. If you cannot find the sticker or it is worn off, you can reset your modem to factory settings by holding the reset button on the back for 10 seconds — this will restore the default password printed on a new sticker that comes with the modem, though you will lose any custom settings you made.
Reconnect your devices after changing the WiFi name
Once your router restarts with the new name, your phone, laptop, and other devices will no longer be connected to your WiFi. You will need to reconnect each one manually. Open your device's WiFi settings and look for your new network name in the list of available networks. Tap or click on it and enter your WiFi password (the one on the sticker on your modem, not your Xfinity account password).
Devices usually reconnect within 10 to 30 seconds. If a device does not reconnect automatically, try "forgetting" the old network name first — go to your WiFi settings, find the old network name in your saved networks list, and select "Forget." Then search for and reconnect to the new network name.
Why your WiFi name matters and naming tips
Your WiFi name is the first thing people see when they look for networks to join. A clear, recognizable name makes it easier for you and your household to find your own network instead of accidentally connecting to a neighbor's. It also helps you troubleshoot — if you see your network name in a list, you know your router is working.
Choose a name that is straightforward to remember and type. Avoid using personal information like your last name or address, since anyone nearby can see the network name. A straightforward name like "Home-WiFi" or "YourName-Network" works well. If you have a 2.4 GHz and 5 GHz network (some Xfinity modems broadcast both), you can give them different names so you can choose which one to connect to based on your device and location in your home.
Troubleshooting if the change does not take effect
If you changed your WiFi name but the old name still appears in your network list after five minutes, try unplugging your modem for 30 seconds and plugging it back in. This forces a full restart. Wait two minutes for the modem to fully boot up — you will see the lights on the front stop blinking and settle into a steady pattern.
If the new name still does not appear, log back into the Xfinity app or website and check whether the change was actually saved. Sometimes the page does not refresh properly. If the setting shows your old name again, repeat the steps to change it and make sure you click "Save" or "explore" before closing the page.
If you are still having trouble after a restart, contact Xfinity customer service at 1-800-934-6489. Have your account number and modem model number ready — the model is printed on the sticker on your modem.
Frequently Asked Questions
Will changing my WiFi name affect my internet speed?
No. Your WiFi name is just a label — it has no effect on how fast your internet runs or how strong your connection is. The speed depends on your modem, router, and the plan you pay for, not on what you call the network.
Can I change my WiFi name if I do not remember my Xfinity password?
Yes. Go to xfinity.com and click "Forgot Password" on the login page. Xfinity will send a reset link to the email address on your account. If you do not have access to that email, call 1-800-934-6489 and they can verify your identity over the phone and reset your password.
What happens to devices that were connected to my old WiFi name?
They will lose connection and will not automatically reconnect. You need to manually reconnect each device by selecting the new network name from the WiFi list and entering your password. Devices do not automatically switch to a new network name even if the password is the same.
Can I have two different WiFi names on the same modem?
Yes, if your Xfinity modem supports dual-band WiFi (2.4 GHz and 5 GHz). You can give each band a different name through the Xfinity app or website. This is useful because some older devices work better on 2.4 GHz while newer devices often perform better on 5 GHz.
How often can I change my WiFi name?
You can change it as often as you want with no restrictions. There is no limit on how many times you can edit it or how frequently you can make changes. Each change takes about one to two minutes to take effect on your router.