You can cancel Verizon home internet by calling their customer service line, but you need to know what charges will follow and whether you're locked into a contract

Verizon home internet cancellation starts with a phone call to 1-844-839-0762 (the number for Verizon Home Internet specifically, not the main Verizon line). Have your account number ready — you'll find it on your bill or in the My Verizon app. The representative will confirm your request, walk you through any final charges, and give you a cancellation date. Service typically stops within 3 to 5 business days after that date.

The catch is what happens after you hang up. If you signed a contract when you started service, Verizon may charge an early termination fee — usually $300, though this varies by region and plan. If your contract has expired, you owe nothing beyond your final month's bill and any equipment fees. You also need to return the gateway (the white box that provides your signal) within 30 days, or Verizon will charge you a non-return fee of around $100 to $150.

Key Takeaways

  • Call 1-844-839-0762 with your account number to start the cancellation process, which takes 3 to 5 business days to complete.
  • Check whether your contract has expired before calling — if it hasn't, you may owe an early termination fee of around $300.
  • You must return the gateway device within 30 days or face a non-return fee of $100 to $150.
  • Your final bill will include any prorated charges for the days you used service in your cancellation month, plus any equipment fees.
  • Keep your cancellation confirmation number and the date the representative gave you, in case billing questions arise later.

Check your contract status before you call

Verizon home internet plans sometimes come with a 24-month contract, but not always — it depends on the promotion you signed up for and when you signed up. The easiest way to find out is to log into the My Verizon app or visit verizon.com/home-internet, go to your account settings, and look for contract information. You can also ask the representative when you call to cancel.

If your contract is still active and you cancel, the early termination fee applies. If your contract has expired, you can cancel without penalty. The only charge you'll owe is your final month's service (prorated to the day you cancel) plus any equipment fees. This distinction matters: it can mean the difference between a $50 final bill and a $350 one.

What happens to your final bill

Your final bill includes three things: the prorated cost of service for the days you used it in your cancellation month, any early termination fee if your contract is still active, and any equipment fees if you don't return the gateway on time. Verizon typically sends the final bill within one to two billing cycles after cancellation.

If you paid for service in advance (some plans allow this), Verizon will credit any unused portion back to your original payment method. This can take 7 to 10 business days. If you had autopay set up, make sure to turn it off after cancellation so you don't get charged again by accident — though Verizon should stop the charges once the cancellation date passes.

Returning the gateway and avoiding equipment fees

The gateway is the device Verizon installed at your home — it's a white rectangular box that connects to your modem and provides the 5G home internet signal. You have 30 days from your cancellation date to return it. Verizon will send you a prepaid shipping label by mail or email, or you can drop it off at a Verizon store.

If you don't return it within 30 days, Verizon charges a non-return fee of around $100 to $150 (the exact amount varies). This fee appears on your final bill. The safest approach is to return the gateway as soon as you receive the shipping label — don't wait until day 29. Keep the tracking number and any receipt, in case Verizon later claims they never received it.

If you're moving and want to keep service

If you're canceling because you're moving to a new address, call before you move and ask whether Verizon can transfer service to your new location instead. Verizon home internet is available in some areas but not others — it depends on whether there's a 5G tower nearby. The representative can check whether your new address is in a service area.

If your new address is covered, you can often keep your plan and avoid cancellation fees entirely. Verizon will schedule a technician to install the gateway at your new home. If your new address is not covered, then you'll need to cancel, and the early termination fee still applies if your contract is active — moving does not waive it.

Disputing charges on your final bill

If Verizon charges you an early termination fee and you believe your contract had expired, or if they charge a non-return fee and you returned the gateway on time, you can dispute the charge. Call 1-844-839-0762 again and ask to speak with a billing specialist. Have your cancellation confirmation number and any proof (tracking number for the returned gateway, contract end date from your account) ready.

If the representative won't remove the charge, you can file a complaint with the Federal Communications Commission (FCC) at fcc.gov/complaints. The FCC can investigate whether Verizon's billing was correct. This process takes time — usually several weeks — but it's free and doesn't require a lawyer. Keep copies of all bills, emails, and confirmation numbers.

What to do if you can't reach customer service

Verizon's phone lines can have long wait times, especially during business hours. If you've been on hold for more than 30 minutes, hang up and try again during off-peak hours — early morning or late evening usually have shorter queues. You can also try the My Verizon app, which sometimes has a chat option with a representative, though response times vary.

Another option is to visit a Verizon store in person and ask a representative to start the cancellation process for you. They can't complete it on the spot — you'll still need to confirm by phone — but they can answer questions about your contract and final charges before you call. This can save time if you have complex billing questions.

Frequently Asked Questions

Do I have to pay the early termination fee if I cancel within 24 months?

Yes, if your plan came with a 24-month contract and you cancel before it expires, you owe the early termination fee — usually around $300. The fee does not explore if your contract has already ended. Check your account online or ask the representative when you call to find out your contract end date.

Can I cancel online instead of calling?

Verizon does not offer online cancellation for home internet. You must call 1-844-839-0762 to cancel. Some internet providers allow online cancellation, but Verizon requires a phone call so a representative can confirm your request and discuss your final charges.

What if I lose the shipping label for returning the gateway?

Call 1-844-839-0762 and ask them to send you a new label by email or mail. You can also drop the gateway off at a Verizon store without a label — they can process the return for you. Either way, get a receipt or confirmation number so you have proof of return if Verizon later charges you a non-return fee.

How long does it take to get my final bill after cancellation?

Verizon typically sends your final bill one to two billing cycles after your cancellation date. If you had a credit on your account, the refund can take 7 to 10 business days to appear on your original payment method. If you don't receive your final bill within three weeks, call customer service to ask about it.

Can I cancel if I'm still in a contract but have a good reason?

Verizon does not waive early termination fees for moving, job loss, or other personal reasons. The fee applies regardless of why you're canceling. Your only option to avoid it is to wait until your contract expires, or to negotiate with a representative — some will remove or reduce the fee if you've been a long-time customer, but this is not may provide.