How to cancel AT&T Wi-Fi
You can cancel AT&T Wi-Fi by calling AT&T customer service at 1-800-331-0500, visiting an AT&T store in person, or using your online account at att.com. The fastest route is usually the phone call — you will reach a representative who can process the cancellation when ready and confirm your final bill date. If you cancel before your contract ends, AT&T may charge an early termination fee, which varies by plan and region but typically ranges from $120 to $180. You will need your account number, which appears on your bill or in the AT&T mobile app.
Before you call, check whether you are in a contract period. If you signed up for a promotional rate or bundled service, you may owe the early termination fee. Some plans have no contract, so you can cancel without penalty. AT&T will ask for a reason and may offer you a retention discount — you can accept or decline. Your modem and router must be returned within 30 days, or AT&T will charge you a non-return fee of $120 to $150 depending on the equipment.
Key Takeaways
- Call 1-800-331-0500 to cancel when ready, or visit att.com to start the process online and then complete it by phone.
- Cancelling before your contract ends will trigger an early termination fee of approximately $120 to $180, unless your plan has no contract.
- You must return your modem and router within 30 days or face a non-return fee of $120 to $150.
- AT&T may offer you a discount to stay — you can accept or decline, and either choice does not delay your cancellation.
Check your contract status before calling
Your AT&T account may be under a contract or month-to-month. Contracts typically last 12 or 24 months from your start date. You can find your contract end date in your AT&T online account under "Account" and then "Service Details," or by calling 1-800-331-0500 and asking the representative directly.
If you are still in a contract period, AT&T will charge an early termination fee when you cancel. This fee is not negotiable and does not change based on how long you have been a customer. If you are month-to-month, you can cancel without penalty. Some promotional plans also have no contract — check your original paperwork or account details to confirm.
What happens to your equipment
AT&T provides a modem and router as part of your service. When you cancel, you must return both pieces of equipment within 30 days. AT&T will give you a prepaid shipping label by mail or email, or you can drop the equipment at an AT&T store. If you do not return the equipment, AT&T will charge you a non-return fee — typically $120 to $150 depending on which modem and router model you have.
Before you ship the equipment back, unplug it and let it sit for a few minutes. This clears the device memory and ensures AT&T receives it in working condition. Pack it securely so it does not get damaged in transit. Keep the tracking number from the shipping label in case AT&T later claims they did not receive it.
Understanding your final bill
Your final bill will include charges through your cancellation date, minus any credits for service you paid for but did not use. If you cancel mid-month, AT&T will prorate your bill — meaning you pay only for the days you used the service. If you owe an early termination fee, it will appear on this final bill.
AT&T typically mails your final bill within two weeks of cancellation. If you set up autopay, AT&T will charge your payment method on the due date. You can pay online at att.com, by phone at 1-800-331-0500, or by mail. If you have a credit balance — for example, because you prepaid or received a refund — AT&T will mail you a check within 4 to 6 weeks.
Cancelling online versus by phone
AT&T allows you to start a cancellation request online at att.com by logging into your account, selecting "Billing," and then "Manage Services." You can request cancellation and choose your final service date. However, AT&T does not complete the cancellation online — a representative will call you within 24 hours to confirm and discuss retention offers.
Calling 1-800-331-0500 is faster if you want to cancel when ready. You will speak to a representative who can process the cancellation in real time, confirm your final bill date, and answer questions about equipment return. The call usually takes 10 to 15 minutes. Visiting an AT&T store in person also works, though wait times vary by location.
What to do if AT&T offers you a discount
When you call to cancel, AT&T's retention team may offer you a lower monthly rate, a credit toward your next bill, or a discount on a new service. You are not required to accept. If you do accept, your cancellation request is cancelled and your service continues at the new rate. If you decline, your cancellation proceeds as planned.
Before you call, decide whether a discount would change your mind. If you are cancelling because of price, ask the representative what discount they can offer before you decide. If you are cancelling because you are switching providers or moving, a discount will not help — tell the representative this upfront so they do not spend time on retention offers.
Switching to a different internet provider
If you are cancelling AT&T to switch to another provider, coordinate the timing so your new service starts before AT&T ends. Most providers need 5 to 10 business days to install service after you order. Schedule your AT&T cancellation for a date after your new provider's installation date. This way you will not have a gap without internet.
Some providers offer to handle the cancellation of your old service for you, though this is rare. It is safer to cancel AT&T yourself so you control the exact date and can confirm the final bill. Once your new service is working, you can then focus on returning AT&T's equipment within the 30-day window.
Frequently Asked Questions
Can I cancel AT&T Wi-Fi without paying an early termination fee?
Only if your plan is month-to-month or your contract has ended. Check your account online or call 1-800-331-0500 to find your contract end date. If you are still in a contract, you will owe the early termination fee unless AT&T waives it — which is uncommon but possible if you have been a long-time customer or experienced service problems.
What if I lose my modem or router?
Contact AT&T when ready at 1-800-331-0500 and tell them the equipment is lost. AT&T will likely charge you the non-return fee ($120 to $150) since you cannot return it. Some customers have reported that AT&T waives this fee if you report the loss within a few days, so call as soon as you realize it is missing.
How long does it take to cancel?
If you call AT&T, cancellation is when ready — the representative will confirm your final service date on the phone. If you start the cancellation online, a representative will call you within 24 hours. Your service will continue until the date you choose, which can be as soon as the next day or several weeks out.
Will AT&T charge me if I cancel during a promotional period?
Yes, if your promotional rate is part of a contract. The early termination fee applies regardless of whether you are in a promotional period or paying the regular rate. If your promotion has no contract attached, you can cancel without penalty once the promotion ends.
Can I get a refund if I cancel mid-month?
AT&T will not refund you, but they will prorate your bill — meaning you pay only for the days you used the service in that month. If you have a credit balance from overpayment or a service credit, AT&T will mail you a check within 4 to 6 weeks.