The Basic Login Steps

To log into IMVU with your username, go to the IMVU website homepage and look for the login box in the upper right corner. Enter your username in the first field, then type your password in the second field. Click the "Login" button to enter your account.

If you are logging in on the IMVU app instead of the website, the process is the same: tap the login fields, enter your username and password, and tap "Login". The app is available for Windows, Mac, iOS, and Android devices.

After you click Login, IMVU may ask you to verify your identity if you are logging in from a new device or location. You will receive a code by email or text message. Enter that code on the screen to complete the login.

Key Takeaways

  • Your username is the name you chose when you created your IMVU account, not your email address.
  • The login box appears in the upper right corner of the IMVU website, or in the mobile app on any device.
  • If IMVU asks for a verification code, check your email or text messages for a six-digit code to enter.
  • If you cannot remember your username, you can recover it by entering the email address linked to your account.

What to Do If You Forgot Your Username

If you do not remember your username, click the "Forgot your username?" link below the login box on the IMVU website. Enter the email address you used to create your account. IMVU will send you an email with your username and a link to reset your password if needed.

Check your spam or junk folder if you do not see the email within a few minutes. Sometimes password recovery emails end up there by mistake. If you still do not receive it, make sure you are entering the correct email address — the one you actually signed up with, not a different one.

Troubleshooting Login Problems

If your username and password are correct but you still cannot log in, clear your browser cache and cookies, then try again. In most browsers, you can do this by pressing Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac), then selecting "All time" and clicking "Clear data".

If you are using the IMVU app and login fails, try uninstalling and reinstalling the app. Sometimes a corrupted installation prevents login from working. After you reinstall, restart your device before opening the app again.

If you see an error message saying your account is locked or suspended, you will need to contact IMVU support through their website. They can tell you why the account is locked and what steps to take next.

Using a Different Login Method

IMVU also lets you log in with your email address instead of your username. On the login screen, enter the email address linked to your account in the username field, then enter your password. This works the same way as logging in with your username.

Some users find it easier to remember their email address than their username, especially if they have not logged in for a long time. Either method will open your account.

Keeping Your Login Information find

Never share your username or password with anyone, even if they say they work for IMVU. IMVU staff will never ask for your password in a message or email. If someone claims to be from IMVU and asks for your login details, it is a scam.

Use a strong password that includes uppercase letters, lowercase letters, numbers, and symbols. Avoid using the same password on IMVU that you use on other websites. If one site gets hacked, a unique password keeps your other accounts safe.

Logging In on Multiple Devices

You can log into your IMVU account on more than one device at the same time. For example, you can be logged in on your computer and your phone simultaneously. Your avatar and inventory are the same across all devices — any changes you make on one device show up on the others.

If you log in on a device you do not recognize or do not use anymore, you can log out remotely. Go to your account settings on the IMVU website, find the "Active Sessions" or "Devices" section, and select the device you want to log out of.

Frequently Asked Questions

What is the difference between my username and my email address?

Your username is the name you chose when you created your IMVU account — it is what other users see and what you use to log in. Your email address is separate and is used for account recovery and notifications. You can log in with either one, but they are not the same thing.

Why does IMVU keep asking me to verify my identity?

IMVU asks for verification when you log in from a new device, a new location, or after a long time away from your account. This is a security feature to make sure it is really you. The verification code is sent to your email or phone number on file.

Can I change my username after I create it?

IMVU allows you to change your username, but the process and any costs depend on your account type and how long you have had the account. Check your account settings or contact IMVU support to learn what options are available for your specific account.

What should I do if I think someone else is using my account?

Change your password when ready by clicking "Forgot your password?" on the login screen. Then log out of all active sessions in your account settings. If you cannot access your account, contact IMVU support and explain what happened — they can help you regain control.