Where to submit a refund request on Roblox

Roblox processes refund requests through their official support website, not through the game client itself. You go to roblox.com/support, select "Contact Us," and choose the transaction or purchase you want refunded. Roblox reviews requests submitted this way within a few business days.

You can request a refund for Robux (the in-game currency), game passes, or avatar items purchased within the last 30 days. Requests older than 30 days are almost never approved, so timing matters. If you bought something by accident or changed your mind, submit your request as soon as you notice.

Have your transaction ID ready before you start. You can find it in your purchase history under your account settings, in the "Billing" section. The transaction ID is a string of numbers that identifies exactly what you bought and when.

Key Takeaways

  • Roblox refund requests go through roblox.com/support, not through the game itself or customer service chat.
  • You have 30 days from the purchase date to request a refund; requests older than that are rejected.
  • Refunds for Robux spent on items within a game are usually denied unless the purchase was made by a child without permission.
  • Your transaction ID from your billing history speeds up the review process and helps Roblox locate your purchase.
  • Approved refunds return to your original payment method (credit card, PayPal, or gift card) within 5 to 10 business days.

What Roblox will and will not refund

Roblox refunds direct purchases of Robux or game passes more readily than they refund Robux you spent inside a game. If you bought 400 Robux and then used it to buy a sword in a game, Roblox will likely deny the refund because the Robux left your account. The distinction matters: they refund the currency itself, not what you bought with it.

The main exception is if a child under 13 made the purchase without parental permission. Roblox has stricter refund policies for accounts flagged as under 13, and parents can request refunds for unauthorized spending. You will need to prove the account belongs to a child and that you did not authorize the purchase.

Refunds for cosmetic items (skins, emotes, accessories) are almost never approved unless the item was purchased by mistake within the last few minutes. Roblox treats these as final sales once you have used or equipped them in any way.

How to find your transaction ID and purchase history

Log into your Roblox account on a computer or phone browser. Click your username in the top right corner, then select "Account Settings." Look for the "Billing" tab on the left side of the page.

Under Billing, you will see "My Purchases" or "Transaction History." This page lists every Robux purchase, game pass, and item you bought, along with the date and amount. Find the transaction you want refunded and note the transaction ID next to it — it looks like a long number or alphanumeric code.

If you bought something through a mobile app (iOS or Android), the transaction may appear under your Apple ID or Google Play account instead of in Roblox's system. In that case, you request the refund through Apple or Google, not through Roblox directly.

Refunds for purchases made on mobile devices

If you bought Robux through the Roblox app on iPhone or iPad, the purchase goes through Apple's App Store. You request the refund from Apple, not from Roblox. Go to Settings > [Your Name] > iTunes & App Stores > [Your Apple ID] > View ID > Purchase History. Find the Roblox charge, tap "Report a Problem," and select "I'd like a refund."

For Android phones, open Google Play, tap your profile icon, select "Payments and subscriptions," then "Purchases." Find the Roblox transaction, tap it, and select "Report a problem." Google processes these refunds separately from Roblox and may take longer to review.

Mobile refunds often take 5 to 15 business days because Apple and Google handle them independently. You cannot speed this up by also contacting Roblox; the two systems do not communicate in real time.

What happens after you submit a refund request

Roblox sends a confirmation email within a few hours of your submission. This email confirms they received your request and gives you a reference number to track it. Check your spam folder if you do not see it in your inbox.

The review process takes 3 to 7 business days. During this time, Roblox checks whether the purchase falls within the 30-day window and whether it meets their refund criteria. You will receive a second email with their decision — approved or denied.

If approved, the refund goes back to your original payment method. If you paid with a credit card, it appears as a credit on your next statement. If you used a gift card, the Robux amount is restored to your account balance. PayPal refunds land in your PayPal account within 1 to 3 business days after Roblox processes them.

Why your refund request might be denied

The most common reason for denial is the 30-day window. If you request a refund more than a month after purchase, Roblox automatically denies it. There is no exception for this rule, so do not wait.

Roblox also denies refunds if you spent the Robux in a game and then played with the item. They consider this "using the product," which makes it ineligible. If you bought a game pass, played the game, and then requested a refund, expect denial.

Repeated refund requests on the same account can trigger a review of your account for fraud. If Roblox sees a pattern of buying, refunding, and buying again, they may deny future requests or restrict your ability to make purchases.

How to dispute a denied refund

If Roblox denies your request, you can reply to their decision email with additional information. Explain why you believe the refund should be approved — for example, if a child made the purchase without permission, include details about the child's age and how you discovered the charge.

Roblox rarely overturns a denial on appeal, but it is worth trying if you have a legitimate reason. Keep your message short and factual. Do not argue that the purchase was unfair or that you changed your mind; focus on whether it meets their stated criteria.

If the purchase was made through Apple or Google, you can also appeal directly to them. Apple and Google have their own refund policies and sometimes approve refunds that Roblox would deny. You have up to 90 days from purchase to request a refund through Apple or Google.

Frequently Asked Questions

Can I get a refund if I spent Robux on something in a game?

Roblox almost never refunds Robux that you spent inside a game, even if you did not like what you bought. They consider the Robux gone once it leaves your account. Your only option is if a child under 13 made the purchase without permission.

How long does it take to get my money back?

Roblox takes 3 to 7 business days to review your request. After approval, refunds to credit cards appear on your next statement (5 to 10 days), while PayPal refunds land in 1 to 3 days. Mobile refunds through Apple or Google take 5 to 15 business days.

What if I bought Robux on my phone?

Contact Apple (for iPhone) or Google Play (for Android) instead of Roblox. Go to your purchase history in the App Store or Google Play, report the transaction as a problem, and request a refund. You have up to 90 days from purchase.

Can I request a refund more than 30 days after I bought something?

No. Roblox has a strict 30-day refund window with no exceptions. If you wait longer, your request will be denied automatically. Submit your request as soon as you decide you want a refund.

What if Roblox denies my refund request?

You can reply to the denial email with more information about why you believe you deserve a refund. Roblox rarely changes their decision, but it is worth trying if the purchase was made by a child without permission or if there was a genuine error.