You can change your username through the HoYoverse account settings, but only once every 30 days

Your Genshin Impact username is the name other players see in the game world. It is separate from your HoYoverse account email and password. To change it, you log into your HoYoverse account online, find the account settings page, and use the username change tool there. The process takes about five minutes and takes effect when ready in-game.

The main limitation is the 30-day wait between changes. If you changed your username recently, you will see a countdown timer telling you when the next change becomes available. You cannot bypass this timer, and HoYoverse support will not override it for you.

Key Takeaways

  • Log into your HoYoverse account at hoyoverse.com, not through the game itself, to reach the username change tool.
  • You can change your username once every 30 days, and the change takes effect when ready in Genshin Impact.
  • Your new username must be between 3 and 20 characters and cannot contain spaces or most special characters.
  • If you cannot find the username change option, make sure you are logged into the correct HoYoverse account linked to your game.

Step-by-step: changing your username on the HoYoverse website

Start by going to hoyoverse.com in your web browser. Click the Log In button in the top right corner. Enter the email address and password for the HoYoverse account linked to your Genshin Impact game, then click Log In again.

Once you are logged in, look for your account icon or profile menu in the top right corner of the page. Click it and select Account Settings from the dropdown menu. You will be taken to a page showing your account information.

On the left side of the account settings page, you will see a menu with several options. Click Account to expand it if it is not already open. Look for the option labeled Username or Nickname — the exact wording varies slightly depending on your region. Click the pencil icon or Edit button next to it.

A text box will appear with your current username highlighted. Delete it and type your new username. Your new name must be between 3 and 20 characters long. You can use letters, numbers, and underscores, but not spaces or most special characters like hyphens, periods, or symbols. Once you have typed your new username, click Confirm or Save.

What happens if you see "username change unavailable"

If the username change button is greyed out or shows a message saying you cannot change your username yet, you have already changed it within the last 30 days. The system will display a countdown showing how many days remain before your next change is allowed. There is no way to change this timer or request an exception.

If you see this message and you are certain you have not changed your username recently, you may be logged into the wrong HoYoverse account. Log out completely, clear your browser cookies, and log back in using the email address you use to play Genshin Impact. If you have multiple accounts, make sure you are using the correct one.

Username rules and what characters are allowed

Your username must be between 3 and 20 characters. You can use uppercase and lowercase letters (A–Z, a–z), numbers (0–9), and underscores (_). You cannot use spaces, hyphens, periods, commas, or symbols like @, #, $, or %. If you try to use a forbidden character, the system will show an error message and prevent you from saving.

Your username also cannot be identical to one already in use by another player. If you choose a name that is taken, you will see an error saying the username is unavailable. Try adding a number or underscore to make it unique. Usernames are not case-sensitive, so "Player123" and "player123" are treated as the same name.

Changing your username on mobile or console

You cannot change your username directly from the Genshin Impact game on mobile, PlayStation, or Nintendo Switch. You must use the HoYoverse website on a computer or mobile web browser. Log in at hoyoverse.com and follow the steps above, then the change will sync to your game on any device the next time you log in.

If you play on multiple platforms (for example, PC and mobile), your username is the same across all of them because they all connect to the same HoYoverse account. Changing it once changes it everywhere.

What your username change does and does not affect

Changing your username updates the name that appears above your character in the game world and in the player search function. Other players will see your new name when ready. Your friends list will also show your new username.

Your username change does not affect your HoYoverse account email, password, or any of your game progress, characters, or items. Your user ID — a long number assigned to your account — stays the same and never changes. If someone has your user ID saved, they can still find you even after you change your username.

Troubleshooting: why the username change is not showing up in-game

If you changed your username on the HoYoverse website but it is not showing up in Genshin Impact, try closing the game completely and logging back in. Sometimes the game needs to refresh your account data from the server. Wait a few seconds after logging in before checking your profile.

If the old username is still showing after you have logged out and back in, check the HoYoverse website again to confirm the change actually saved. Go back to Account Settings and look at the Username field. If it shows your old name, the change did not go through — try the process again, making sure you clicked Confirm or Save at the end.

Frequently Asked Questions

Can I change my username more than once every 30 days?

No. HoYoverse enforces a 30-day waiting period between username changes. You cannot pay to bypass this timer, and support will not override it. If you need to change your username again, you must wait until the countdown expires.

What if someone else took the username I want?

Usernames in Genshin Impact must be unique, so if another player is using the name you want, you cannot have it. Try adding numbers or underscores to create a variation — for example, "PlayerName_1" or "PlayerName2024". You can also search for the username on the HoYoverse website to see if it is taken before you attempt to change to it.

Does changing my username affect my friends list or saved data?

No. Your friends will see your new username, but they will not be unfriended. All your characters, items, progress, and account settings remain exactly the same. Only the display name changes.

Can I use special characters like @ or # in my username?

No. Genshin Impact usernames can only contain letters, numbers, and underscores. Spaces, hyphens, periods, and symbols are not allowed. If you try to use a forbidden character, the system will show an error and prevent you from saving.

What if I forgot which email is linked to my Genshin account?

Go to hoyoverse.com and click Log In. If you cannot remember your email, click Forgot Password and follow the recovery steps. You can also try logging in with different email addresses you may have used. Once you are logged in, you can see your account email in the Account Settings page under Account.