AAA customer service phone numbers by state and membership type

AAA does not publish a single national phone number. Instead, each state club operates its own phone line, and the number you call depends on where your membership is registered. If you are a AAA member, the fastest way to find your state's number is to look at your membership card — it is printed on the back.

You can also visit aaa.com and enter your state to find the correct contact number. AAA Plus members (roadside information with higher towing limits) and AAA Premier members (the highest tier) use the same phone lines as standard AAA members in their state — the membership level does not change the number you dial.

If you are calling about roadside information — a tow, lockout, fuel delivery, or battery service — you may reach a different dispatch line than the main membership line. Many state clubs list both numbers on their website and on your card.

Key Takeaways

  • Your AAA membership card has your state club's phone number printed on the back.
  • Each state AAA club operates independently, so there is no single national number to call.
  • Roadside information calls often route to a separate dispatch center than general membership questions.
  • You will need your membership number or the phone number associated with your account to reach a representative.
  • AAA also offers online chat and account management through aaa.com if you prefer not to call.

What information you need before you call

Have your AAA membership number ready. It appears on your membership card and in any welcome materials you received. If you cannot locate your card, you can provide the phone number registered to your account instead.

For roadside information calls, also have your location ready — the street address or cross streets where you are stranded. If your vehicle will not start or you are locked out, describe the problem briefly so the dispatcher can send the right type of help. If you are calling about a claim or billing question, have your policy or account number available.

Roadside information versus membership services

AAA operates two separate phone lines in most states: one for roadside information emergencies and one for membership questions, billing, or account changes. If you need a tow or lockout service right now, look for the roadside information number on your card or on your state club's website — this line is staffed 24 hours a day.

The general membership line handles questions about your membership benefits, billing disputes, address changes, or renewal. These lines typically operate during business hours, usually 8 a.m. to 6 p.m. Monday through Friday, though hours vary by state.

When to call versus using online options

Call AAA roadside information if you need when ready help — you are stranded, locked out, or your vehicle will not start. This is the only situation where a phone call is faster than other options. Dispatch will ask your location and the nature of the problem, then send a tow truck or service vehicle to you.

For non-emergency questions, AAA's website often handles the task faster. You can update your address, view your membership benefits, pay a bill, or check your roadside information balance without waiting on hold. Many state clubs also offer live chat during business hours, which can be quicker than a phone call during peak times.

What to expect when you call roadside information

When you call the roadside information line, a dispatcher will answer and ask for your membership number or phone number. They will confirm your location, the type of vehicle you are driving, and what kind of help you need. The dispatcher will give you an estimated arrival time for the service vehicle.

Wait at your vehicle or in a safe location nearby. The service provider will call or text you when they are a few minutes away. If you are on a highway or in an unsafe area, you can ask the dispatcher for guidance on where to wait. Most roadside information calls are resolved within 30 to 60 minutes in urban areas; rural locations may take longer.

Troubleshooting if you cannot reach AAA

If the phone line is busy or you are on hold for a long time, try calling back during off-peak hours — early morning or late afternoon often have shorter wait times. If you are calling about roadside information and cannot reach the dispatch line, check your membership card again to make sure you have the correct number for your state.

If the number on your card is no longer working or you cannot find your card, go to aaa.com and search for your state club's contact information. You can also look up your state club's number by searching "[your state] AAA phone number" online — the official website will appear first in the results.

Frequently Asked Questions

Is there a national AAA phone number I can call from any state?

No. AAA is organized by state clubs, and each one has its own phone number. Your membership card lists your state club's number on the back. If you are traveling in another state, you can still use your membership, but you will need to call that state's AAA club for roadside information.

What if I do not have my membership card with me?

You can provide the phone number registered to your account instead of your membership number. If you do not remember that either, visit aaa.com and log into your account to find your membership number, or call your state club's general line during business hours and they can look you up by name and address.

How long does roadside information usually take?

In urban and suburban areas, expect 30 to 60 minutes from the time you call. Rural areas may take longer depending on how far the nearest service vehicle is. The dispatcher will give you an estimate when you call, and the service provider will contact you again when they are close.

Can I call AAA roadside information if I am not a member?

No, roadside information is only for current AAA members. Non-members can call a towing company directly or use roadside information through their auto insurance or credit card company if that benefit is included in their plan.

What if I need help but it is not an emergency?

Call the general membership line during business hours. They can answer questions about your benefits, help with billing, or discuss non-emergency services like travel planning or discounts. For roadside information that is not urgent, you can also request service through your online account on aaa.com.