How to cancel Ooma

Ooma lets you cancel your service online through your account dashboard, by phone, or by mail. The fastest route is logging into your Ooma account, going to Settings, and selecting Cancel Service — you can complete it in minutes. If you prefer to speak to someone, call Ooma customer support at 1-888-711-6662 and ask to cancel. There is no early termination fee if you are on a month-to-month plan, but if you signed a contract, you may owe a cancellation charge.

Before you cancel, check whether you are under contract. Ooma's month-to-month service has no cancellation penalty, but their Ooma Premier plan (which includes 24/7 support and device replacement) sometimes comes with a contract term. Your account dashboard shows your plan type and any contract end date. If you are within a contract period and want to avoid the fee, you can wait until the contract expires, or contact support to ask about early termination options.

Key Takeaways

  • Cancel through your Ooma account dashboard under Settings, by calling 1-888-711-6662, or by mailing a cancellation request to Ooma's address.
  • Month-to-month plans have no cancellation fee, but Ooma Premier plans may carry an early termination charge if you cancel before your contract ends.
  • Check your account dashboard before canceling to see whether you are on a contract and what the end date is.
  • Your phone number may transfer to another provider if it is a local number, but Ooma-assigned numbers cannot be ported.

Canceling through your online account

Log into your Ooma account at ooma.com using your email and password. Click on Settings in the left menu, then scroll down to find the Account or Billing section. Look for a Cancel Service or Close Account option. Click it, and Ooma will ask you to confirm your cancellation and may offer you a discount to stay — you can decline and proceed.

After you confirm, Ooma will send you a confirmation email with your cancellation date. Your service will stop on that date. If you have any outstanding charges or credits, Ooma will process them after your service ends. Keep the confirmation email for your records in case you need to reference the cancellation date later.

Canceling by phone

Call Ooma customer support at 1-888-711-6662 during business hours. Tell the representative you want to cancel your service. They will verify your account, confirm your plan type and any contract terms, and process the cancellation. The call usually takes 5 to 10 minutes. Ask the representative to email you a cancellation confirmation so you have a record of the date your service ends.

If you are under contract and want to discuss your options, the phone route gives you a chance to ask whether Ooma will waive or reduce the early termination fee. Representatives sometimes have discretion to negotiate, especially if you have been a long-term customer. There is no harm in asking before you confirm the cancellation.

Canceling by mail

If you prefer a paper trail, you can mail a cancellation request to Ooma. Write a letter that includes your account number, your full name, your phone number on the Ooma account, and a statement that you want to cancel your service. Mail it to Ooma's customer service address — you can find the current mailing address by calling 1-888-711-6662 or checking the Contact Us page on ooma.com.

Mail takes longer than online or phone cancellation. Send your letter via certified mail with return receipt so you have proof Ooma received it. Keep a copy of your letter and the receipt. Ooma will typically respond within 5 to 10 business days to confirm your cancellation and provide an end date for your service.

What happens to your phone number

If your Ooma service includes a local phone number (a number with your area code), you may be able to port it to another phone provider. Contact your new provider before you cancel Ooma and ask whether they accept number ports from Ooma. If they do, they will give you a port authorization code to provide to Ooma during cancellation. Ooma will release your number to the new provider, and your new service will take over the number within a few business days.

If Ooma assigned you a number that is not local to your area, or if your new provider does not support porting, you will lose that number when you cancel. You cannot keep an Ooma-assigned number if you switch to a different provider. Plan ahead and let people know your new number before your Ooma service ends.

Early termination fees and contract terms

Ooma's month-to-month plans have no early termination fee — you can cancel anytime without penalty. However, Ooma Premier plans sometimes come with a contract term, usually 12 months. If you cancel before the contract ends, Ooma charges an early termination fee. The fee amount depends on how much of the contract remains — the more time left, the higher the fee.

Check your account dashboard or your most recent Ooma bill to see whether you are under contract. If you are and the fee is steep, you have three options: pay the fee and cancel now, wait until your contract expires to cancel for free, or call support and ask whether they will reduce or waive the fee. Some customers have had success negotiating, especially if they have been with Ooma for several years.

What to do after you cancel

After your cancellation is complete, Ooma will stop billing you on your next billing cycle. If you paid for service in advance or have a credit balance, Ooma will refund it to your original payment method within 5 to 10 business days. Check your bank or credit card statement to confirm the refund arrived.

If you rented an Ooma device (such as the Ooma Telo or Ooma Office), you may need to return it. Check your cancellation confirmation email to see whether Ooma requires a return and where to ship it. Some customers own their device outright and can keep it; others are renting and must return it. If you are unsure, contact Ooma support before you cancel to clarify the device ownership or rental status on your account.

Frequently Asked Questions

Can I cancel Ooma if I am in the middle of a contract?

Yes, you can cancel anytime, but you may owe an early termination fee if you are under contract. The fee depends on how much of the contract period remains. Call Ooma at 1-888-711-6662 to ask whether they will reduce or waive the fee, or wait until your contract expires to cancel for free.

Will I lose my phone number when I cancel?

Local phone numbers can usually be ported to another provider if they support number porting. Ask your new provider before you cancel. Ooma-assigned numbers that are not local to your area cannot be ported and will be lost when you cancel.

How long does it take for my service to stop after I cancel?

Your service typically stops on the date Ooma provides in your cancellation confirmation. If you cancel online or by phone, this is usually within a few days. If you cancel by mail, it may take 5 to 10 business days for Ooma to process your request and provide an end date.

Do I have to return my Ooma device?

It depends on whether you own or rent your device. Check your cancellation confirmation email or call Ooma support to find out. If you are renting, Ooma will tell you where to ship it. If you own it, you can keep it.

Will I get a refund if I cancel mid-month?

If you have paid for service in advance or have a credit balance on your account, Ooma will refund it to your original payment method within 5 to 10 business days. Check your cancellation confirmation to see whether you have a credit, or contact Ooma support to ask.