FedEx does send text messages, but only about shipments you are tracking

FedEx sends SMS texts to notify you about package delivery status — but only if you signed up for notifications or provided your phone number when creating a shipment. The messages come from short codes like 48348 or from numbers that look like regular phone numbers. FedEx will text you about delivery attempts, package arrival at a facility, or when your package is out for delivery that day.

The catch is that scammers send fake FedEx texts constantly, and they look nearly identical to real ones. A real FedEx text tells you something specific about a package you actually sent or received. A fake one asks you to click a link, update payment information, or verify an account — things FedEx never does by text.

Key Takeaways

  • Real FedEx texts notify you about packages you are tracking and come from FedEx short codes or official FedEx numbers, never asking you to click links or enter information.
  • Fake FedEx texts typically ask you to click a link, verify your account, update payment details, or claim a package — red flags that the message is a scam.
  • If you receive a suspicious text claiming to be from FedEx, do not click any links; instead, go directly to fedex.com or call FedEx customer service to verify.
  • Scammers use these texts to steal login credentials, payment information, or personal data that can be used to compromise your accounts and identity.

What real FedEx text messages look like

A legitimate FedEx text includes specific information about your shipment: a tracking number, the expected delivery date, or a status update like "Your package is out for delivery today." The message may include a link to track your package on fedex.com, but it will not ask you to log in, verify your account, or provide payment information. Real FedEx texts are brief and factual.

FedEx sends these messages from recognized short codes (like 48348) or from phone numbers that match FedEx's official communication channels. If you are unsure whether a number is real, you can look up FedEx's official contact information on fedex.com directly — do not call a number from the text itself.

You will only receive FedEx texts if you opted in during shipment creation or added your phone number to your FedEx account. If you never signed up for notifications and receive a FedEx text, that is a strong sign it is fraudulent.

Common signs a FedEx text is fake

Scam texts pretending to be from FedEx almost always ask you to take an action that FedEx would never request by text. These include clicking a link to "verify your account," "update your payment method," "confirm your delivery address," or "claim your package." FedEx handles all of these tasks through your online account or by calling you, never through a text link.

Another red flag is urgency or a threat. Fake FedEx texts often say your package will be returned, your account will be suspended, or your delivery will be delayed unless you act when ready. Real FedEx notifications are straightforward status updates with no pressure to do anything right now.

Misspellings, awkward grammar, or a generic greeting like "Dear Customer" instead of your name are also common in scam texts. Real FedEx messages are professionally written and may include your name or tracking number.

What happens if you click a link in a fake FedEx text

Clicking a link in a scam FedEx text can lead to a fake website that looks like fedex.com but is actually controlled by scammers. When you enter your login credentials, payment information, or personal details on that fake site, the scammers capture everything you type. They can then use that information to access your FedEx account, your email, or other accounts that share the same password.

Some fake FedEx texts link to malware that installs itself on your phone when you click. This malware can steal text messages, intercept two-factor authentication codes, access your contacts, or monitor your activity without your knowledge. Once malware is on your phone, scammers can compromise multiple accounts even if you change your passwords.

The personal data stolen through these texts — your name, address, phone number, email, and payment information — is often sold to other scammers or used to commit identity theft. This is why these scams are dangerous even if you do not lose money when ready.

How to verify a FedEx text before responding

If you receive a text claiming to be from FedEx, do not click any links in the message. Instead, open your web browser and go directly to fedex.com, or call FedEx customer service at 1-800-463-3339. Tell them the tracking number from the text (if one was included) and ask whether FedEx sent you a message.

You can also log into your FedEx account directly through the website or app to check your shipment status. If you have an active package, you will see it there with the same information the text claimed to provide. If there is no matching shipment, the text was definitely fake.

Keep the fake text message and report it to FedEx by forwarding it to 7726 (SPAM on a phone keypad). You can also report it to the Federal Trade Commission at reportfraud.ftc.gov. Reporting helps authorities track scam patterns and warn other people.

Protecting your accounts after a suspicious FedEx text

If you clicked a link or entered information into a fake FedEx site, change your FedEx password when ready from a device you trust (not the phone that received the text). Use a strong password that is different from passwords on other accounts. If you used the same password elsewhere, change those accounts too.

Check your FedEx account for unauthorized activity — look at recent orders, saved payment methods, and your address. If anything looks wrong, contact FedEx customer service right away. If you entered payment information on the fake site, contact your bank or credit card company to report the incident and watch for unauthorized charges.

Enable two-factor authentication on your FedEx account and any other accounts that share your email address. This adds a second verification step that makes it harder for scammers to access your accounts even if they have your password. Consider using a password manager to create and store unique passwords for each account.

Why scammers target FedEx and shipping companies

Scammers use FedEx texts because most people receive legitimate package notifications regularly, making fake messages seem believable. Shipping is also a common part of online shopping, so people are primed to expect delivery updates. Scammers count on you acting quickly without thinking — clicking a link before you realize it might be fake.

FedEx and other shipping companies are also trusted names that people recognize, which makes impersonation effective. A text from an unknown company would raise suspicion when ready, but a text claiming to be from FedEx feels routine. This familiarity is exactly what makes these scams work.

Frequently Asked Questions

Can FedEx texts include links I should click?

Real FedEx texts may include a link to track your package on fedex.com, but they will never ask you to click a link to log in, verify your account, or provide payment information. If a FedEx text asks you to click a link to do anything other than view tracking information, it is fake. When in doubt, go to fedex.com directly instead of clicking the link in the text.

What should I do if I already gave my information to a fake FedEx site?

Change your FedEx password when ready from a trusted device, then change any other accounts that use the same password. Contact your bank or credit card company if you entered payment information. Monitor your accounts for unauthorized activity and consider placing a fraud alert with the credit bureaus. Report the scam to the FTC at reportfraud.ftc.gov.

Will FedEx ever text me about a package I did not order?

No. FedEx only sends texts about shipments associated with your account or phone number. If you receive a FedEx text about a package you did not order, it is a scam. Do not click any links. You can verify by logging into your FedEx account or calling customer service.

How do I stop receiving FedEx text messages?

You can disable text notifications in your FedEx account settings on fedex.com, or reply STOP to a legitimate FedEx text. However, if you receive texts from a number you do not recognize claiming to be FedEx, those are scam messages and replying will only confirm your number is active. Report those texts as spam instead.