Cricket Wireless lets you block voicemails through your phone's built-in tools or through Cricket's own settings

You can stop unwanted voicemails from reaching your Cricket Wireless account in two main ways: by blocking the caller's number directly on your phone, or by using Cricket's voicemail settings to filter or delete messages. The method you choose depends on whether you want to prevent calls entirely or just stop specific voicemails from being stored.

Blocking a number on your phone prevents that caller from leaving voicemails in the first place. Adjusting your voicemail settings lets you manage messages that do come through — useful if you want to hear from a number occasionally but don't want their voicemails cluttering your inbox.

Key Takeaways

  • Blocking a caller's number on your phone stops them from leaving voicemails before they reach your account.
  • Cricket's voicemail settings let you delete old messages, set up a greeting, and manage how voicemails are stored.
  • You can access Cricket's voicemail portal online or by calling your voicemail from your phone.
  • If you receive spam or scam voicemails, blocking the number and reporting it to Cricket creates a record of the abuse.

Blocking a number on your phone to prevent voicemails

The fastest way to stop voicemails from a specific caller is to block their number using your phone's native blocking feature. On Android, open the Phone app, find the number in your call history or contacts, tap and hold it, then select "Block number." On iPhone, open the Phone app, tap "Recents," swipe left on the number, and tap "Block this Caller."

Once you block a number, that caller cannot reach you by phone or leave voicemails. Their calls go straight to voicemail, but they will not be able to leave a message — the system treats the call as rejected. This is the most complete solution if you never want to hear from that number again.

If you block a number by mistake, you can unblock it the same way: go to your Phone app settings, find "Blocked Contacts" or "Blocked Numbers," and remove the entry.

Managing voicemails through Cricket's online portal

Cricket Wireless offers a voicemail management portal where you can listen to, delete, and organize messages without using your phone. Go to cricketwireless.com, sign in with your account credentials, and look for the voicemail section in your account dashboard. From there you can delete unwanted messages, read voicemails, or change your voicemail greeting.

This method is useful if you want to keep your phone's call blocking open but remove specific voicemails from your account. You can also use the portal to set up a custom greeting that tells callers you are not accepting voicemails, which may discourage spam callers from leaving messages.

Accessing voicemail settings by calling your mailbox

You can also manage your voicemail directly from your phone by calling your own number and entering your voicemail password when prompted. Press and hold the 1 key on your phone's keypad to speed-dial your voicemail, or dial your own number and wait for the voicemail greeting.

Once you are in your voicemail, you can delete messages, re-record your greeting, or adjust settings like whether to save or delete messages after you listen to them. The exact menu options vary depending on your phone type, but Cricket's system will guide you through each step with voice prompts.

Reporting spam and scam voicemails to Cricket

If you receive voicemails from spam callers, scammers, or robocalls, report them to Cricket Wireless. Call Cricket customer service at 1-855-274-2265 and describe the voicemail — include the number it came from, the date and time, and what the message said. Cricket can flag the number in their system and may block it from their network if enough customers report it.

Keep a record of the voicemail if possible — do not delete it when ready. Some scams use spoofed numbers (fake caller IDs), so having the exact message content helps Cricket and law enforcement identify the source. You can also forward spam voicemails to the Federal Trade Commission at spam@uce.gov if the message involves fraud or identity theft.

Using Do Not Disturb and focus modes to silence voicemails

If you do not want to block a number permanently but need a break from calls and voicemails, use your phone's Do Not Disturb mode (iPhone) or Focus mode (Android 12 and newer). These features silence incoming calls and notifications without blocking the caller entirely.

On iPhone, go to Settings, tap "Focus," and create a new focus that allows calls only from your contacts. On Android, go to Settings, tap "Notifications," and select "Do Not Disturb" to set quiet hours. During these times, calls go to voicemail but you will not hear them ring or receive notifications.

Preventing voicemails from reaching your account

Some callers use automated systems to leave voicemails without the phone ringing first. If this is happening to you, contact Cricket support to ask whether they can enable additional spam filtering on your account. Cricket offers tools to reduce unwanted calls and voicemails, though availability depends on your plan.

You can also disable voicemail entirely if you do not use it. Call Cricket customer service and ask them to turn off your voicemail feature. This means no one can leave you a message, but it also means spam callers cannot clutter your mailbox. You can turn voicemail back on at any time.

Frequently Asked Questions

Can I block voicemails without blocking the caller's number?

Not directly — blocking the number prevents voicemails from being left. However, you can delete voicemails after they arrive using Cricket's online portal or by calling your voicemail. You can also set a custom greeting that discourages callers from leaving messages.

What happens when I block a number on Cricket?

When you block a number on your phone, that caller cannot reach you by phone or leave voicemails. The call is rejected and they hear a message saying the call cannot be completed. This is a phone-level block, not a Cricket network block, so it works across all carriers if you switch.

Can I recover a voicemail I deleted?

Once you delete a voicemail from Cricket's system, it is permanently removed. Some phones keep a brief backup in the voicemail app, but Cricket does not store deleted messages. If you think you deleted something important, contact Cricket support when ready to ask if they can recover it.

How do I stop robocalls from leaving voicemails?

Block the number on your phone if it calls more than once. Report the number to Cricket and to the FTC. You can also enable spam filtering through your phone's settings — most modern phones have a built-in spam detection feature that flags suspected robocalls before they ring.

Does Cricket charge for voicemail storage?

Voicemail is included with all Cricket plans at no extra cost. You can store messages for as long as you want, though most carriers recommend deleting old messages to keep your mailbox organized and prevent it from filling up.