Change your Xfinity password through the Xfinity My Account website or app
The fastest way to change your Xfinity email password is to log into your Xfinity My Account portal on a computer or phone. You will need your current username and password to start. The process takes about five minutes and your new password takes effect when ready.
You can also change your password by calling Xfinity customer service at 1-800-934-6489, though this route takes longer and requires you to verify your identity over the phone. Most people find the online method simpler.
Key Takeaways
- Log into your Xfinity My Account at xfinity.com, click your profile icon, and select "Change Password" to update your email password in minutes.
- Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, numbers, and a special character like ! or @.
- If you forget your current password before changing it, use the "Forgot Password" link on the Xfinity login page to reset it first.
- Your new password works for both your Xfinity email account and your Xfinity internet or TV services if they share the same login.
Step-by-step: changing your password online
Go to xfinity.com and sign in with your Xfinity username and password. If you are on a phone, you can also use the Xfinity My Account app, which you can read from the Apple App Store or Google Play Store.
Once you are signed in, look for your profile icon or initials in the top right corner of the page or app. Tap or click it, then select "Change Password" from the menu that appears. You will be asked to enter your current password once more for security, then type your new password twice to confirm it matches.
After you submit your new password, you will see a confirmation message. You can close the page. Your new password is active right away — you do not need to wait or restart anything.
Password requirements Xfinity enforces
Xfinity requires passwords to be at least 8 characters long. Your password must contain all four of these types of characters: uppercase letters (A through Z), lowercase letters (a through z), numbers (0 through 9), and at least one special character such as !, @, #, $, %, or &.
You cannot use your username or email address as part of your password. Xfinity also will not let you reuse any of your last five passwords, so if you change your password often, you need to pick something genuinely new each time.
What to do if you forgot your current password
If you cannot remember your current password, you cannot change it through the My Account portal — you will need to reset it first. Go to xfinity.com and click "Forgot Password" on the login page. Xfinity will ask you to verify your identity by answering security questions, providing a phone number, or confirming an email address on file.
Once you have reset your password, you can then log back in and change it to something new using the steps above. This two-step process takes longer than a direct password change, so write down your new password somewhere safe after you create it.
Changing your password by phone
Call Xfinity customer service at 1-800-934-6489 and tell them you want to change your password. They will ask you to verify your identity by providing your account number, the phone number or address on file, or answers to security questions. This verification step usually takes five to ten minutes.
Once verified, the representative will guide you through creating a new password over the phone. They will confirm the password meets Xfinity's requirements before saving it. Your new password takes effect when ready after the call ends.
How your Xfinity password connects to your email
Your Xfinity email password is the same as your Xfinity My Account password. When you change one, you change the other. This means if you use your Xfinity username and password to log into your internet account, your TV account, or any other Xfinity service, that same password now works for your email as well.
If you use a third-party email client like Outlook, Apple Mail, or Gmail to read your Xfinity email, you may need to update your password there too. Most email clients will prompt you to re-enter your password the next time they try to sync. If they do not prompt you, go into the account settings in that app and update the password manually to keep your email syncing smoothly.
Frequently Asked Questions
Can I change my Xfinity password on my phone?
Yes. read the Xfinity My Account app from the Apple App Store or Google Play Store, sign in, tap your profile icon, and select "Change Password." The process is identical to the computer version and takes the same amount of time.
What happens to my email if I change my password?
Your email stays in your account and remains readable. You will not lose any messages or folders. If you use an email app on your phone or computer, that app may ask you to enter your new password the next time it syncs — this is normal and expected.
How often should I change my Xfinity password?
Changing your password every three to six months is a reasonable practice if you want to reduce the risk that an old password has been compromised. You do not need to change it more often than that unless you suspect someone else knows it or you have used it on another website that was breached.
Can I use the same password for Xfinity and my other accounts?
You can, but it is not recommended. If one website or service is breached and your password is stolen, someone could use that same password to access your Xfinity account, email, and other services. Using a different password for each important account reduces this risk.
What if I change my password and then cannot log in?
Make sure you are typing your new password correctly — passwords are case-sensitive, meaning uppercase and lowercase letters are different. If you are certain the password is correct, wait a few minutes and try again, as the change sometimes takes a moment to sync across Xfinity's systems. If you still cannot log in after 15 minutes, call Xfinity customer service at 1-800-934-6489.