How to cancel Ubisoft and what happens to your games

Ubisoft lets you delete your account through their website, but the process is split into two parts: closing your account and removing payment methods. Your games stay tied to your account even after deletion, so you lose access to them — you cannot transfer them to someone else or sell them. If you have an active subscription like Ubisoft+, cancelling that first will stop the monthly charge before you delete the account itself.

The account deletion takes effect when ready, but Ubisoft may take up to 30 days to fully remove your personal data from their servers. During that window, you cannot log in, but the account technically still exists in their system. If you change your mind within a few days, contact Ubisoft support to ask about restoration — they sometimes allow it, but there is no may provide.

Key Takeaways

  • Cancel any active Ubisoft+ subscription through your account settings before deleting your account, or the monthly charge will continue.
  • Account deletion happens on Ubisoft's website under account settings and takes effect when ready, though data removal takes up to 30 days.
  • All games tied to your account become inaccessible after deletion — you cannot transfer them or recover them later.
  • If you only want to stop a charge without losing access to your games, cancel the subscription instead of deleting the account.
  • Ubisoft support can sometimes restore a deleted account within a few days if you contact them quickly, but this is not may provide.

Cancel Ubisoft+ subscription before deleting your account

If you have an active Ubisoft+ subscription, you must cancel it separately from account deletion. Log into your Ubisoft account on ubisoft.com, go to Account Settings, then select Subscriptions. You will see your Ubisoft+ plan listed with a Cancel Subscription button. Click it and confirm the cancellation. The subscription ends at the end of your current billing cycle — if you paid on the 15th, it runs through the 15th of next month, then stops.

If you delete your account before cancelling the subscription, the charge may still go through for the remainder of your billing period. Ubisoft's system does not always catch the deletion in time to stop the payment. Cancelling the subscription first removes any ambiguity and ensures the charge stops when ready after your current period ends.

Delete your Ubisoft account through account settings

Go to ubisoft.com and log in. Click your profile icon in the top right corner and select Account Settings. Scroll down to the bottom of the page and look for a section called Data and Privacy or Account Closure. Click Delete Account or Close Account (the exact wording varies). Ubisoft will ask you to confirm your password and may ask why you are leaving — both fields are required to proceed.

After you confirm, the account deletion is when ready. You will be logged out and cannot log back in. Any games you own through Ubisoft will no longer be playable on any device. If you have games installed on your computer, the files remain on your hard drive but the launcher will not recognize them as owned by you.

Remove payment methods to prevent future charges

Even after you delete your account, it is worth removing any saved payment methods from Ubisoft's system. Log in before you delete the account, go to Account Settings, then Payment Methods. Delete any credit cards, PayPal accounts, or other payment sources listed there. This prevents any possibility of a stray charge if Ubisoft's system encounters an error during the deletion process.

If you have already deleted your account and realize a charge went through, contact your bank or credit card company directly to dispute it. Ubisoft's support team can sometimes issue refunds for charges that occur after account deletion, but your bank can reverse the charge faster if Ubisoft does not respond quickly.

What to do if you want to keep your games but stop the charge

If you own games through Ubisoft but only want to cancel a subscription, do not delete your account. Instead, go to Account Settings, select Subscriptions, and cancel Ubisoft+ only. Your purchased games will remain in your library and you can still play them. You will lose access to the Ubisoft+ catalog of games, but anything you bought outright stays yours.

This is the safer option if you think you might return to Ubisoft later. Account deletion is permanent and cannot be undone after 30 days, so if there is any chance you will want to play your games again, cancelling the subscription alone is the better choice.

Understand what happens to your data after deletion

Ubisoft says it removes your personal data within 30 days of account deletion, but the deletion is not instantaneous. During those 30 days, your name, email, and payment history remain in Ubisoft's database while the deletion process runs. You cannot access or change any of it. After 30 days, Ubisoft says the data is gone, but you have no way to verify this independently.

If you are concerned about data retention, you can request a copy of your data before you delete the account. Go to Account Settings, select Data and Privacy, and look for a read My Data or Export My Data option. Ubisoft will email you a file with everything they have on record — this takes a few days to generate. You can then delete the account knowing you have a copy of what they held.

Contact Ubisoft support if deletion was a mistake

If you deleted your account by mistake, contact Ubisoft support within a few days and ask if they can restore it. Go to support.ubisoft.com, select your region, and choose Account and Login Issues. Explain that you deleted your account and want it back. Ubisoft support can sometimes restore accounts, but they are not required to do so and may refuse if too much time has passed or if they have already begun the data deletion process.

Response time varies — support may take several days to reply. If you are in a hurry to get back into your games, this is a gamble. The sooner you contact them after deletion, the better your chances of restoration.

Frequently Asked Questions

Will deleting my Ubisoft account delete my games from my computer?

The game files stay on your hard drive, but you will not be able to play them. Ubisoft's launcher checks your account ownership every time you start a game. Once your account is deleted, the launcher will not recognize you as the owner and will block you from launching the game, even though the files are still there.

Can I get a refund if I cancel Ubisoft+ mid-month?

Ubisoft does not refund partial months. If you cancel on the 20th of a month and your billing date is the 1st, you keep access until the 1st of next month. Contact Ubisoft support to ask about exceptions, but standard policy does not allow refunds for unused time.

What if a charge goes through after I delete my account?

Contact your bank or credit card company and dispute the charge. You can also reach out to Ubisoft support with your transaction ID and ask them to reverse it, but your bank can act faster. Keep a record of the charge and your account deletion date in case you need to escalate the dispute.

Do I lose my Ubisoft+ games if I just cancel the subscription without deleting my account?

Yes. Ubisoft+ is a rental service — when your subscription ends, you lose access to all games in the Ubisoft+ catalog. Games you purchased outright remain in your library. If you are unsure which games you own versus which ones came with Ubisoft+, check your library before you cancel.

How long does it take for Ubisoft to stop charging after I cancel?

The charge stops at the end of your current billing cycle. If you cancel on the 10th and your billing date is the 25th, you will be charged one more time on the 25th, then the subscription ends. There is no way to stop the final charge mid-cycle.