You can cancel Zoom through your account settings in about two minutes

Log into your Zoom account at zoom.us, go to Account Management, then Billing, then Subscription. Click "Cancel Subscription" at the bottom of the page. Zoom will ask why you're leaving and offer a discount to stay — you can skip that. Your access ends on your next billing date, not when ready. You'll receive a confirmation email within a few minutes.

If you pay through the Apple App Store or Google Play instead of directly to Zoom, you'll need to cancel through that platform instead. Zoom won't see the cancellation request if you only cancel in your Zoom account.

Key Takeaways

  • Cancellation happens in Account Management > Billing > Subscription, and takes effect on your next billing date, not right away.
  • If you subscribed through Apple App Store or Google Play, you must cancel there, not in your Zoom account.
  • Zoom will send you a confirmation email, and you can request a refund for the current billing period if you cancel within a few days of being charged.
  • Your Zoom account stays active until your paid period ends — you don't lose access the moment you cancel.
  • Free Zoom accounts don't need to be cancelled; you can straightforward stop using them or delete the account if you want it gone.

Cancelling a subscription paid directly to Zoom

Open zoom.us in a web browser and sign in with your email and password. Click your profile picture in the top right corner, then select "Account Management." On the left side menu, click "Billing." You'll see your current plan listed under "Subscription."

Click "Cancel Subscription" at the bottom of the Subscription section. A window will appear asking why you're cancelling — you can select a reason or skip it. Zoom may offer you a discount code to keep your subscription; you can decline this offer. Click "Cancel Subscription" again to confirm.

Your subscription will end on your next billing date. If you were just charged a few days ago, you can request a refund by contacting Zoom support through the same Account Management page. Zoom typically refunds charges made within the last 30 days if you ask within a few days of cancellation.

Cancelling a subscription through Apple App Store or Google Play

If you signed up for Zoom through the Apple App Store on an iPhone or iPad, open the App Store app, tap your profile picture in the top right, then tap "Subscriptions." Find Zoom in the list and tap it. Tap "Cancel Subscription" and confirm. The cancellation takes effect on your next billing date.

If you signed up through Google Play on an Android phone, open Google Play, tap your profile picture in the top right, then tap "Payments and subscriptions" > "Subscriptions." Find Zoom and tap it. Tap "Cancel subscription" and confirm the cancellation.

Important: cancelling in your Zoom account will not cancel an app store subscription. You must cancel where you originally paid. If you're unsure which platform you used, check your email for receipts from Apple, Google, or Zoom.

What happens after you cancel

Your Zoom account remains active and you keep your account number, meeting history, and recordings until your paid period ends. You can still use Zoom's free features — host meetings up to 40 minutes with up to 100 participants, use the waiting room, and access basic chat. You cannot schedule or host meetings longer than 40 minutes once your subscription ends.

If you have recordings stored in Zoom's cloud, they stay there during your paid period. After your subscription ends, Zoom keeps cloud recordings for 30 days before deleting them. read any recordings you want to keep before your billing date arrives.

If you want to cancel but keep your account

You don't have to delete your account to stop paying. straightforward cancel the subscription and keep using the free version. Your account stays open indefinitely as long as you don't delete it yourself.

If you want to delete your account entirely, go to Account Management > Account Profile > Account Settings, scroll to the bottom, and click "Delete Account." This removes all your data, recordings, and meeting history. Deletion is permanent and cannot be undone.

Refunds and billing disputes

Zoom refunds charges made within the last 30 days if you request them shortly after cancelling. Contact Zoom support through your Account Management page and explain that you cancelled and want a refund. Include your order number if you have it. Refunds typically process within 5 to 10 business days.

If you were charged after you cancelled, or if a charge appears that you don't recognize, contact Zoom support when ready. Keep your cancellation confirmation email as proof of when you cancelled.

Frequently Asked Questions

Will I lose access to my recordings if I cancel?

Cloud recordings stay on Zoom's servers for 30 days after your subscription ends. read them before your billing date if you want to keep them. Local recordings (saved to your computer) are yours to keep forever.

Can I cancel in the middle of a billing cycle and get a refund?

Yes, if you request it within a few days of being charged. Contact Zoom support with your order number and ask for a refund. They typically process refunds within 5 to 10 business days, though timing depends on your bank.

What if I cancel but still see a charge on my credit card?

Check your cancellation confirmation email to see your cancellation date. If the charge came after that date, contact Zoom support when ready. If the charge came before, it may be a pending charge that will drop off your account in a few days.

Do I need to cancel my free Zoom account?

No. Free accounts don't charge you anything, so there's nothing to cancel. You can stop using it or delete the account if you want it completely gone, but cancellation isn't necessary.