How to cancel Xfinity service
You can cancel Xfinity service by calling Comcast at 1-800-934-6489, speaking with a representative online through your Xfinity account, or visiting a local Comcast store. The phone route is fastest — most cancellations take 10 to 15 minutes once you reach a representative. Comcast will ask for your account number (on your bill) and may offer you a discount to stay; you can decline and proceed with cancellation. Your service will stop on the date you agree to, and Comcast will mail you a prepaid label to return any equipment you rented.
The cancellation itself is free, but you may owe charges for equipment you haven't returned, early termination fees if you're under contract, or a final bill for service used through your stop date. Comcast will tell you the total before you confirm the cancellation.
Key Takeaways
- Call 1-800-934-6489 to speak with a representative, or use your Xfinity account online to start a cancellation request.
- Have your account number ready, which appears on your monthly bill.
- You may owe a final bill for service through your cancellation date, plus any unreturned equipment fees or early termination charges.
- Return all rented equipment (modem, router, cable box) using the prepaid shipping label Comcast sends you within a few days of cancellation.
- Keep your cancellation confirmation number and the date your service stops for your records.
Cancelling by phone with a Comcast representative
Calling 1-800-934-6489 is the most direct route. Have your account number ready before you call — it's on your bill or in the Xfinity app. When you reach a representative, tell them you want to cancel your service and give them your account number. They will pull up your account and confirm your address and service address to make sure they have the right account.
The representative will likely offer you a discount, a lower rate, or a promotional package to keep your service. You can accept or decline. If you decline, they will ask what date you want your service to stop. Most people choose the end of their current billing cycle, but you can pick any date. The representative will then tell you the total amount you owe, including any early termination fee or unreturned equipment charges, and confirm your cancellation. Ask for a confirmation number and write it down.
After you hang up, Comcast will send you an email with your cancellation details and a prepaid shipping label for returning equipment. If you don't receive the label within a few days, log into your Xfinity account and look for it there, or call back and ask them to email it again.
Cancelling through your Xfinity account online
Log into your Xfinity account at xfinity.com or through the Xfinity app. Go to the Account or Services section and look for a "Manage Services" or "Cancel Service" option. Click it and follow the prompts. You will be asked to confirm your account details and choose a cancellation date. At the end, Xfinity will show you any charges you owe and ask you to confirm the cancellation.
The online route sometimes requires you to chat with a representative or call to complete the cancellation, especially if you have an active contract or owe equipment fees. If you're asked to call, use the number provided in the chat or on the screen — it will route you to the right department. Keep your confirmation number from the online process and any follow-up confirmation from the representative.
What charges you may owe at cancellation
Your final bill will include service charges through your cancellation date. If you cancel mid-month, you will owe a prorated amount for the days you used service. This is normal and expected.
If you signed a contract when you started service and you're cancelling before the contract ends, Comcast may charge an early termination fee. This fee varies but is typically $120 to $240 depending on how much time is left on your contract. Comcast will tell you the exact amount before you confirm the cancellation. If you have rented equipment (a modem, router, or cable box) and you don't return it, Comcast will charge you the full replacement cost, usually $100 to $200 per item. This is why returning equipment promptly matters.
Ask the representative or check your cancellation confirmation to see the total amount due. Comcast will send you a final bill in the mail, usually within a week or two of your service stop date.
Returning your equipment
Comcast will send you a prepaid shipping label in the mail or email within a few days of your cancellation. Pack all rented equipment — modem, router, cable box, remote controls — into a box and tape it shut. Write the return address from the label on the outside of the box and drop it at any UPS location, post office, or shipping center that accepts packages. You don't need to pay anything; the label covers the cost.
Keep the tracking number from the label. It usually appears on a receipt when you drop off the box. Write down the tracking number and the date you returned the equipment. If Comcast later charges you for unreturned equipment, you can show them the tracking number to prove you sent it back. If the package gets lost in transit, the tracking number helps you file a claim with the carrier.
If you don't receive a prepaid label within a week of cancellation, log into your Xfinity account and look for it in the cancellation section, or call 1-800-934-6489 and ask them to send it again. Do not pay out of pocket to return equipment — Comcast is required to provide the label.
What happens after you cancel
On your cancellation date, your internet, TV, and phone service (if you had it) will stop working. Your modem and router will no longer connect to Comcast's network. If you have internet service from another provider already set up, you can switch to it on the same day. If you don't, you will lose internet access until you set up a new provider, so plan ahead.
Comcast will send you a final bill in the mail showing all charges through your cancellation date, any equipment fees, and any early termination fee. Pay this bill by the due date to avoid late fees or collection action. You can also log into your Xfinity account to see your final bill and pay it online if you prefer.
If you had a phone number through Xfinity, that number will stop working after cancellation. If you want to keep the number, you need to port it to another phone provider before your service stops. Call your new provider and ask them to port your number; they will handle the transfer with Comcast.
Cancelling if you're under contract
If you signed a service agreement with Comcast, you may have an early termination fee if you cancel before the contract ends. The fee is usually $120 to $240, depending on how much time is left. When you call or go online to cancel, Comcast will tell you the exact fee before you confirm.
You can still cancel even if you owe an early termination fee — there is no way to be locked in permanently. The fee will straightforward be added to your final bill. If the fee seems high and you want to avoid it, you can ask the representative if there are any promotions or discounts that would lower it, though they are not required to offer one. Some people choose to wait until their contract ends to cancel and avoid the fee altogether, but that choice is yours to make.
Frequently Asked Questions
Can I cancel Xfinity service online without calling?
You can start the cancellation process online through your Xfinity account, but Comcast often requires you to chat with a representative or call to finish it, especially if you have a contract or owe equipment fees. The phone route is usually faster if you want to cancel in one step.
What if I don't return my equipment?
Comcast will charge you the full replacement cost for any equipment you don't return, usually $100 to $200 per item. Use the prepaid shipping label they send you to return everything. If the package gets lost, the tracking number helps you prove you sent it.
Do I have to pay an early termination fee?
Only if you signed a contract and you're cancelling before it ends. The fee is typically $120 to $240 and will be added to your final bill. Comcast will tell you the exact amount before you confirm the cancellation.
When does my service actually stop?
Your service stops on the date you choose during cancellation, which is usually the end of your current billing cycle. You can pick an earlier date if you want, but you will still owe charges through that date.
Can I keep my phone number if I cancel Xfinity phone service?
Yes, if you port it to another phone provider before your Xfinity service stops. Call your new provider and ask them to port your number; they will handle the transfer. You must do this before your cancellation date or you will lose the number.