How to cancel Xfinity and what happens to your service

To cancel Xfinity, call 1-800-934-6489 and tell the representative you want to disconnect your service. They will ask which services you're canceling — internet, TV, phone, or all three — and confirm your account details. The call usually takes 10 to 15 minutes. Xfinity will schedule a final disconnect date, typically 7 to 30 days out depending on your contract and service type. Your service stops on that date, and you'll owe a final bill for the days you used service through the disconnect date.

You can also start the cancellation process online through your Xfinity account at xfinity.com, but you will still need to speak with a representative by phone to complete it. The online option lets you see estimated final charges before you call, which can help you prepare for the conversation.

Key Takeaways

  • Call 1-800-934-6489 to cancel; you cannot fully disconnect online without a phone call to a representative.
  • Early termination fees explore if you cancel before your contract ends, and the amount depends on your service type and how much time remains on your agreement.
  • You must return all Xfinity equipment — modem, router, cable box, remote — within 30 days or face equipment charges on your final bill.
  • Your final bill includes charges for service through your disconnect date plus any unreturned equipment fees.
  • Keep your account number and final bill for your records; you may need them if a charge appears later.

Understanding early termination fees

If you cancel before your contract period ends, Xfinity charges an early termination fee. The amount varies: internet contracts typically carry a fee of $10 per month remaining on the contract (up to a maximum), TV service has a separate fee structure, and phone service has its own terms. For example, if you have six months left on an internet contract, the fee would be around $60, though the exact amount depends on when you signed up and your specific plan.

The representative on the phone will tell you the exact early termination fee before you confirm the cancellation. If you're month-to-month with no contract, there is no early termination fee — you only pay for service through your disconnect date. Check your bill or account page to see whether you're under contract and when it ends.

Returning equipment and avoiding extra charges

Xfinity equipment must be returned within 30 days of your disconnect date. The equipment includes the modem, wireless router, cable box (if you have TV service), and remote controls. You can return items by mail using a prepaid shipping label that Xfinity will send you, or you can drop them off at an Xfinity store or authorized retailer. Keep the tracking number if you mail the equipment back.

If equipment is not returned within 30 days, Xfinity charges you for each unreturned item — typically $100 to $200 per device depending on the equipment. These charges appear on your final bill or as a separate charge after your account closes. Taking photos of the items before you pack them and keeping the shipping receipt protects you if there's a dispute about what you returned.

What to expect on your final bill

Your final bill will include charges for service through your disconnect date, prorated if you cancel mid-month. If you paid for service in advance (common with annual plans), you may receive a credit for unused time. Early termination fees, if any, appear as a separate line item. Any unreturned equipment fees are added after the 30-day return window closes.

The final bill is usually mailed 7 to 10 days after your service ends. If you set up automatic payments, Xfinity will charge your payment method for the final amount. Review the bill carefully: if a charge seems wrong, contact Xfinity within 30 days to dispute it. Keeping your disconnect confirmation and final bill together makes disputes easier to resolve.

Canceling specific services instead of your whole account

You don't have to cancel everything at once. If you want to keep internet but drop TV and phone, or keep TV but drop the others, tell the representative which services you're disconnecting. Xfinity will recalculate your monthly bill based on the remaining services. Canceling one service may trigger an early termination fee for that service alone, depending on your contract terms.

Sometimes the price for remaining services increases when you remove others — bundled plans are cheaper than individual services. Ask the representative what your new monthly cost will be before you confirm the cancellation. If the new price is too high, you may decide to cancel everything instead.

Dealing with collections or past-due balances

If you have an unpaid balance on your Xfinity account, the company may not let you cancel until you pay it. You can pay the balance over the phone during your cancellation call, or you can pay it online through your account before you call. Once the balance is paid, you can proceed with the disconnect.

If your account goes to collections after you cancel, you will still owe the debt. Paying it stops collection calls and prevents damage to your credit report. If you believe a charge is wrong, dispute it in writing to Xfinity's billing department within 30 days — keep a copy of your dispute letter.

Switching to a different internet or TV provider

Before you disconnect, set up service with your new provider so there's no gap in internet or TV. Most providers can set up service within a few days, but some take longer. Schedule your Xfinity disconnect date after your new service is confirmed to be working. This prevents a situation where you're without internet while waiting for the new provider to set up.

If you're moving to a new address, check whether Xfinity serves that location before you cancel. Some areas have limited providers, and you may find that Xfinity is your only option at the new address. If you're moving within Xfinity's service area, you can transfer your service instead of canceling — ask the representative about this option.

Frequently Asked Questions

Can I cancel Xfinity online without calling?

No. You can start the process online, but a representative must complete the cancellation by phone. Xfinity requires a phone call to confirm your identity and finalize the disconnect date.

What happens if I don't return equipment on time?

Xfinity charges you for each unreturned item, typically $100 to $200 per device. These charges appear on your final bill or as a separate charge after the 30-day return window. Return items by mail with tracking or drop them off in person to avoid these fees.

Do I owe anything after my service is disconnected?

You owe the final bill, which includes service charges through your disconnect date, any early termination fees, and unreturned equipment charges. You do not owe anything after the final bill is paid, unless equipment charges are added later for items not returned within 30 days.

Can I cancel if I'm in the middle of a contract?

Yes, but you will pay an early termination fee. The fee depends on how much time is left on your contract and which services you're canceling. The representative will tell you the exact amount before you confirm the cancellation.

What if I want to cancel just one service, like TV?

Call and tell the representative which service you want to disconnect. Your bill will be recalculated for the remaining services. Be aware that your monthly cost may increase because bundled plans are cheaper than individual services.