How to cancel a Wix subscription

You can cancel a Wix subscription directly from your account settings without contacting support. Log into your Wix account, go to Settings in the left sidebar, select Billing & Plans, find the plan you want to cancel, and click Manage Plan. Then select Cancel Plan. Wix will show you a cancellation date — usually the end of your current billing cycle — and ask if you want to keep your site live as a free Wix site or delete it entirely.

The cancellation takes effect on the date Wix displays, not when ready. If you cancel mid-cycle, you will not receive a refund for the unused portion of your current billing period. Wix does not prorate charges. Your site remains live until that cancellation date arrives, so you have time to read your content or move it elsewhere before the plan ends.

Key Takeaways

  • Cancel through Settings > Billing & Plans > Manage Plan > Cancel Plan in your Wix account — no phone call or email needed.
  • Cancellation takes effect at the end of your current billing cycle, not right away, and Wix does not refund unused time on your current plan.
  • After cancellation, you can keep your site as a free Wix site or delete it; you have until the cancellation date to read your content.
  • If you have a domain registered through Wix, cancelling your plan does not automatically cancel the domain — you must cancel it separately to stop renewal charges.

What happens to your site after cancellation

When your plan ends, Wix converts your site to a free account unless you choose to delete it during the cancellation process. A free Wix site keeps your pages and content but removes features like custom domains, advanced analytics, email marketing, and e-commerce tools. Your site URL becomes something like yourname.wixsite.com instead of your custom domain.

If you want to keep a custom domain after cancellation, you must have registered it through Wix or transferred it to Wix's domain service. Cancelling your plan does not automatically cancel a domain registration — the domain will renew on its own schedule and you will be charged separately. Check your domain renewal date in Settings > Domains before you cancel your plan if you want to avoid surprise charges.

Downloading your content before cancellation

Wix does not make it straightforward to export your entire site as a single file. Instead, you read content piece by piece. Go to Settings > Advanced > Export Site to read your site structure and some content as an XML file, though this export has limits and may not include all media or custom code.

For images, videos, and other media files, use your browser's developer tools or a read manager to save files from your live site. For text content, copy it directly from your pages or use a web scraper tool. If you have a blog, export posts through Blog > Posts > More Actions > Export. If you collected customer data through forms or e-commerce, read that through Settings > Advanced > Export Data or take screenshots before your plan ends.

Cancelling a domain registered through Wix

Cancelling your Wix plan does not cancel your domain. If you registered your domain through Wix, it will renew automatically on its renewal date and you will be charged the renewal fee — usually $15 to $20 per year depending on the domain extension — even after your site plan is gone.

To stop domain renewal charges, go to Settings > Domains, find the domain you want to cancel, and click the three-dot menu next to it. Select Manage Domain, then look for a cancellation or non-renewal option. Some domains let you turn off auto-renewal; others require you to contact Wix support to cancel. Check your domain's renewal date now so you know when the next charge will hit.

Stopping charges if you forget to cancel

If your Wix plan renewed and you did not intend to pay, contact Wix support within a few days of the charge. Wix may refund the charge if you request it quickly, though refunds are not may provide. Go to Settings > Help or visit the Wix Help Center and start a chat or submit a support ticket explaining that you did not mean to renew.

To prevent accidental renewals in the future, set a phone reminder for one week before your renewal date. Check your billing email for renewal notices — Wix sends them before the charge goes through. If you use a credit card for Wix, you can also contact your card issuer to dispute the charge if Wix refuses a refund, though this should be a last resort.

Moving your site to another platform

If you want to keep your site but move it away from Wix, do this before you cancel your plan. Wix does not offer a direct migration tool to other platforms, so you will need to rebuild your site on the new platform or hire someone to do it.

Export your content using the methods described above, then recreate it on your new platform — WordPress, Squarespace, Shopify, or another builder. If you have a custom domain, you can keep it by updating your domain's nameservers to point to your new host. Do this before your Wix plan ends so your site does not go down. After your new site is live and working, then cancel your Wix plan.

Frequently Asked Questions

Will I get a refund if I cancel mid-cycle?

No. Wix does not refund unused time on your current billing period. If you cancel on the 15th of a 30-day cycle, you lose the remaining 15 days of charges. Cancellation takes effect at the end of your current billing cycle, so you keep access until then.

Can I pause my Wix subscription instead of cancelling?

Wix does not offer a pause feature. You can downgrade to a free plan, which keeps your site live but removes paid features. Or you can cancel and reactivate later, though you will pay the full plan price when you reactivate — there is no discount for returning customers.

What happens to my domain if I cancel my plan?

If you registered your domain through Wix, it stays registered and renews automatically on its renewal date. You will be charged the renewal fee even after your plan ends. Cancel the domain separately in Settings > Domains to stop renewal charges, or transfer it to another registrar.

How do I know if my cancellation went through?

After you click Cancel Plan, Wix shows a confirmation page with your cancellation date. Check your email for a confirmation message from Wix. You can also verify by going back to Settings > Billing & Plans — your plan should show a cancellation date next to it.

Can I cancel just one plan if I have multiple sites?

Yes. Each Wix site has its own plan and billing. Go to the site you want to cancel, then Settings > Billing & Plans, and cancel that specific plan. Your other sites and their plans remain active.