Cancel Uber One directly in the app or on the website

You can stop your Uber One subscription at any time through the Uber app or website. The cancellation takes effect when ready — you will not be charged again, but you keep your membership benefits through the end of your current billing cycle. If you paid for a month, you have access until that month ends. If you paid for a year, you have access until that year is up.

The process takes about two minutes. You do not need to contact Uber support or provide a reason. Open the app, go to your account settings, find the subscription section, and select cancel. On the website, the steps are the same but in a slightly different menu location.

Key Takeaways

  • Cancel Uber One through the app under Account > Payments > Uber One, or through the website under Account Settings > Subscriptions.
  • Cancellation is when ready, but you keep your membership benefits until your current billing period ends.
  • You will not receive a refund for the unused portion of your subscription, but you stop being charged going forward.
  • If you cancel by mistake, you can reactivate Uber One within 30 days and your membership will resume.
  • Pausing your subscription is an option if you want to keep the membership but temporarily stop paying.

Steps to cancel on the Uber app

Open the Uber app and tap the account icon in the bottom right corner. This takes you to your account menu. Tap Payments, then look for Uber One or Subscriptions depending on your app version. You will see your current plan and billing date.

Tap Manage subscription or Cancel subscription. The app will ask you to confirm and may show you a discount offer to keep the membership — you can ignore this and proceed with cancellation. After you confirm, you will see a message saying your subscription has been cancelled. That is the entire process.

If you do not see a subscription section in Payments, scroll down in your account menu — it may be listed separately as Subscriptions or Uber One. The exact location varies slightly by phone type and app version, but it is always in your account settings.

Steps to cancel on the Uber website

Go to uber.com and sign in with your account. Click the account icon in the top right corner and select Account Settings. Look for Subscriptions in the left menu. Click on Uber One to see your current plan.

Click Cancel subscription or Manage subscription, then confirm the cancellation. You will see a confirmation message. The website process is identical to the app — your membership ends at the end of your current billing cycle, and you will not be charged again.

What happens to your money and membership after cancellation

Uber One does not refund the portion of your subscription you have not used. If you paid for a full month on the 15th and cancel on the 20th, you keep the membership through the end of that month but receive no refund for the remaining days. The same applies to annual plans — cancellation does not trigger a partial refund.

Your membership benefits — free delivery on Uber Eats orders, discounts on rides, and other perks — remain active until your billing cycle ends. After that date, your account reverts to a standard Uber account with no subscription benefits. You can still use Uber and Uber Eats, but you will pay full price for delivery and will not receive ride discounts.

Pause your subscription instead of cancelling

If you want to keep Uber One but do not need it right now, you can pause the subscription instead of cancelling it. Pausing stops your charges when ready but lets you reactivate later without losing your membership history. Go to the same subscription menu where you would cancel, and select Pause subscription if that option appears.

Paused subscriptions can usually be reactivated within a set time window — often 30 to 90 days, though this varies. When you reactivate, your membership resumes and you are charged again on your next billing date. This is useful if you travel, have a tight budget for a month, or straightforward do not plan to use Uber for a while.

Reactivate Uber One if you cancel by mistake

If you cancel and change your mind, you can reactivate your subscription within 30 days in most cases. Go back to your account settings and look for Uber One or Subscriptions. You should see an option to Reactivate or Rejoin. Click it, and your membership will resume when ready. You will be charged on your next billing date.

After 30 days, the option to reactivate may disappear, and you will need to sign up for Uber One as a new member. There is no penalty for reactivating — you straightforward rejoin at the current price. If you see a promotional offer when you rejoin, that offer applies to your reactivation.

Troubleshooting if you cannot find the cancel option

If you cannot locate the subscription menu, make sure you are signed into the correct account. Some people have multiple Uber accounts linked to different phone numbers or email addresses. Check that you are in the account that actually has the Uber One subscription.

If you are signed into the right account and still do not see the subscription option, try updating the Uber app to the latest version. Older versions sometimes do not display the subscription menu correctly. On the website, try clearing your browser cache or using a different browser. If none of these steps work, contact Uber support through the app — tap Account, then Help, then Contact Us. A support agent can cancel the subscription for you.

Frequently Asked Questions

Will I get a refund if I cancel mid-cycle?

No. Uber One does not issue refunds for unused time. If you paid for a month and cancel after one week, you keep the membership for the remaining three weeks but do not receive money back. Plan your cancellation for the end of your billing cycle if you want to avoid paying for unused time.

Can I cancel if I have an active Uber Eats or Uber ride order?

Yes. Cancelling your subscription does not affect orders you have already placed. Your current order will complete normally. The subscription cancellation only stops future charges and removes benefits like free delivery on new orders placed after the cancellation takes effect.

What if my payment method is expired or invalid?

Uber will attempt to charge your payment method on your billing date. If the charge fails, Uber may suspend your membership temporarily until you update your payment information. You can still cancel the subscription through your account settings even if your payment method is invalid. Cancellation stops future charges regardless of payment status.

Do I lose my Uber account if I cancel Uber One?

No. Cancelling Uber One only removes the subscription. Your Uber account remains active, and you can still use Uber and Uber Eats. You straightforward lose the subscription benefits like free delivery and ride discounts. You can rejoin Uber One at any time.

How do I know my cancellation went through?

After you confirm cancellation in the app or website, you will see a confirmation message on screen. You should also receive a confirmation email from Uber within a few minutes. Check your email inbox and spam folder. The email will state your subscription has been cancelled and when your membership benefits end.