Cancel Tidal directly through the app or website

You can cancel Tidal yourself in about two minutes without contacting customer support. The process differs slightly depending on whether you signed up through Tidal's website, the mobile app, or a third-party platform like Apple or Google Play.

If you signed up directly with Tidal, log into your account on the Tidal website or open the mobile app, go to your account settings, and look for "Subscription" or "Billing". You'll see your current plan and a "Cancel Subscription" button. Click it, and Tidal will ask why you're leaving — this is optional to answer. Confirm the cancellation. Your access continues until the end of your current billing cycle, and you won't be charged again.

If you subscribed through Apple (on iPhone or iPad), Google Play (on Android), or Amazon, you must cancel through that platform instead, not through Tidal itself. Canceling in the Tidal app won't work if you signed up that way.

Key Takeaways

  • Direct Tidal subscriptions cancel in your account settings under Subscription or Billing, and you keep access until your next billing date.
  • Subscriptions purchased through Apple, Google Play, or Amazon must be canceled in those apps or accounts, not in Tidal.
  • You are not charged again after cancellation, and you can resubscribe at any time without penalty.
  • Tidal does not offer refunds for partial months, but your paid time remains active until the billing cycle ends.

Cancel a Tidal subscription bought through Apple, Google Play, or Amazon

If you signed up for Tidal through the Apple App Store, you need to cancel through Apple's settings, not the Tidal app. On iPhone or iPad, open Settings, tap your name at the top, select "Subscriptions", find Tidal, and tap "Cancel Subscription". On a Mac, open System Settings, click your name, go to "Subscriptions", and cancel from there.

For Google Play subscriptions on Android, open Google Play, tap your profile icon, select "Manage subscriptions", find Tidal, and tap "Cancel subscription". If you signed up through Amazon, go to your Amazon account, navigate to "Memberships and Subscriptions", find Tidal, and select "Cancel membership".

These third-party cancellations take effect when ready, though you'll retain access through the end of your current billing period. The refund policy depends on the platform — Apple and Google Play typically do not refund partial months, but Amazon's policy may differ.

What happens after you cancel

Once you cancel, Tidal stops charging you on your next billing date. You keep full access to your account, saved playlists, and offline downloads until that date arrives. After your access ends, your playlists and listening history remain stored in your account, so if you resubscribe later, everything is still there.

If you cancel mid-month, you do not receive a refund for the unused portion. Tidal's policy is to charge for the full month regardless of when you cancel. However, you can use the service for the remainder of that month, so you're not losing access when ready.

You can resubscribe to Tidal at any time. There is no penalty for canceling and returning later, and Tidal occasionally offers discounts to returning subscribers, though these are not may provide.

Pause your subscription instead of canceling

If you want to stop paying temporarily but don't want to lose your account details and playlists, Tidal offers a pause option on some plans. This is not available on all subscription tiers, but if your plan supports it, you'll see a "Pause Subscription" button alongside the cancel option in your account settings.

Pausing typically lasts for one to three months, depending on Tidal's current policy. During the pause, you cannot access the service, but you are not charged. When the pause ends, your subscription resumes automatically unless you cancel before that date.

Check your account settings to see if pause is available for your specific plan. If it is not, cancellation followed by resubscription is your only option.

Confirm your cancellation and check your billing

After you cancel, Tidal sends a confirmation email to the address on your account. Check your inbox (and spam folder) for this email, which includes your cancellation date and final billing date. Keep this email as proof of cancellation in case you're charged again by mistake.

Review your credit card or payment method statement on your next billing date to confirm that Tidal did not charge you. If you see an unexpected charge after your cancellation date, contact Tidal support with your confirmation email and the charge details. Disputes can usually be resolved within a few business days.

If you subscribed through a third-party platform and want extra confirmation, check that platform's subscription list as well. Sometimes a subscription appears canceled in one place but still active in another.

Troubleshooting: Why you might not see a cancel button

If you cannot find a cancel option in your account settings, the most common reason is that you subscribed through a third-party platform and are looking in the wrong place. Double-check whether you signed up through Apple, Google Play, Amazon, or directly with Tidal. The cancel button only appears in the platform where you originally subscribed.

Another possibility is that your account is already set to cancel at the end of the current billing cycle. In this case, you'll see a message like "Your subscription will end on [date]" instead of a cancel button. This means cancellation is already in progress, and no further action is needed.

If you genuinely cannot locate the cancel option and you're certain you subscribed directly with Tidal, contact Tidal support through their website. Provide your account email and the date you subscribed, and they can cancel for you manually.

Frequently Asked Questions

Will I lose my playlists and saved songs if I cancel?

No. Your playlists, saved songs, and listening history stay in your account after cancellation. If you resubscribe later, everything is still there. You straightforward lose the ability to stream music once your access ends.

Can I get a refund for the month I cancel in?

Tidal does not refund partial months. If you cancel on the 15th of a month you've already paid for, you keep access through the end of that month but receive no refund for the unused days.

How long does it take for the cancellation to go through?

Cancellation is when ready. You stop being charged on your next billing date, and your access ends on that same date. You do not have to wait for processing.

What if I cancel but Tidal charges me again?

Save your cancellation confirmation email. If you're charged after your cancellation date, contact Tidal support with that email and your payment statement. Most accidental charges are reversed within a few business days.

Can I cancel a family plan or group subscription?

Yes, but only the account owner can cancel. If you're a member of a family plan, ask the owner to cancel it, or request to be removed as a member. Removing yourself from a family plan does not cancel the entire subscription.