You can cancel Starlink through your account online, by phone, or by mail — the process takes a few minutes but your final bill arrives weeks later

Starlink cancellation happens in your account dashboard on their website. Log in, go to Account Settings, find the Subscription section, and select Cancel Service. You will see your cancellation date and final billing date on screen. Starlink also accepts cancellations by phone at 1-844-839-0852 (available 7 a.m. to 11 p.m. Pacific time, seven days a week) or by mailing a written request to Starlink, PO Box 61639, Longmont, CO 80501. There is no early termination fee, but you remain responsible for service charges through your billing cycle end date.

The timing matters because Starlink bills monthly in advance. If you cancel mid-cycle, you keep service until the end of that billing period and pay nothing extra. If you cancel on your billing date, service stops when ready and you may receive a prorated refund within 30 days. The company does not require you to return the dish and router, though you can ask during cancellation whether they want the equipment back — policies vary by region.

Key Takeaways

  • Cancel through your Starlink account dashboard, by calling 1-844-839-0852, or by mailing a written request to their Longmont, Colorado address.
  • You keep service through the end of your current billing cycle at no extra charge, even if you cancel mid-month.
  • Starlink has no early termination fee, but you are responsible for all charges through your cancellation date.
  • The company does not automatically require you to return the dish and router, though you should confirm during cancellation whether your region requires it.
  • Your final bill arrives 2 to 4 weeks after cancellation, not when ready.

Canceling through your online account

The fastest way to cancel is through the Starlink app or website. Open the Starlink app on your phone or go to starlink.com and sign in with your email and password. Tap or click Account in the menu, then select Subscription. Look for the Cancel Service button — it is usually near the bottom of the Subscription section. Starlink will ask you to confirm your cancellation and may offer you a discount to stay; you can ignore this and proceed.

After you confirm, the system shows your cancellation date and your final billing date. Write both down. Your service continues until midnight on the cancellation date, and you will not be charged after that date. If you cancel on a day other than your billing date, you keep service for the remainder of that billing cycle. For example, if your billing date is the 15th and you cancel on the 20th, you keep service through the 14th of the next month.

Canceling by phone or mail

Call Starlink at 1-844-839-0052 if you prefer to speak with someone. The phone line is open 7 a.m. to 11 p.m. Pacific time every day. Have your account number ready — you can find it in the Starlink app under Account Settings. The representative will confirm your cancellation date and explain your final billing date before ending the call. Ask whether your region requires you to return the dish and router; some areas do, others do not.

You can also cancel by mail. Write a letter that includes your name, account number, service address, and a statement that you want to cancel your Starlink service. Mail it to Starlink, PO Box 61639, Longmont, CO 80501. Include your phone number so Starlink can contact you to confirm. Mail takes 5 to 10 business days to arrive, so your cancellation date will be later than if you cancel online or by phone. Keep a copy of your letter for your records.

What happens to your equipment

Starlink does not automatically require you to return the dish and router. In most regions, you can keep the equipment after cancellation. However, some areas do require return, and Starlink may ask you to pay a shipping fee if you do return it. During cancellation — whether online, by phone, or by mail — ask whether your service address requires equipment return. If it does, Starlink will provide a prepaid shipping label or instructions for drop-off.

If you keep the equipment, the dish and router become inactive after your cancellation date and cannot be reactivated on a new account. You can recycle them through an electronics recycler in your area, or store them. Do not throw them in the trash; they contain electronics that should be handled properly.

Understanding your final bill

Your final bill arrives 2 to 4 weeks after your cancellation date, not when ready. This bill covers any service charges through your cancellation date. If you canceled mid-cycle, you may see a prorated credit if you paid for a full month in advance. Starlink processes refunds to your original payment method within 30 days of your cancellation date.

Check your final bill carefully. It should show your service end date and should not include any charges after that date. If you see charges after your cancellation date, contact Starlink at 1-844-839-0052 with your account number and final bill in hand. Keep records of your cancellation confirmation (the date and time you canceled) until you receive and review your final bill.

What to do if you change your mind

If you cancel but want to restart service before your cancellation date, log back into your account and select Reactivate Service. You can do this through the same Account Settings menu where you canceled. Your service resumes when ready, and you are billed for the remainder of your current billing cycle. After your cancellation date, you can reorder Starlink as a new customer, but you may face a wait time depending on availability in your area.

If you canceled because of a service problem — slow speeds, frequent outages, or poor signal — contact Starlink support before canceling to troubleshoot. Sometimes the issue is a dish alignment problem, a software update, or interference that can be fixed. Call 1-844-839-0052 or use the support chat in the Starlink app to describe the problem.

Frequently Asked Questions

Do I have to pay an early termination fee?

No. Starlink has no early termination fee. You pay for service through your cancellation date and nothing more. If you cancel mid-cycle, you keep service until the end of that billing period at no extra charge.

When does my service actually stop?

Your service stops at midnight on your cancellation date. If you cancel on the 20th and your billing date is the 15th, service stops at midnight on the 20th, and you keep internet access for the rest of that day. You are not charged for any days after your cancellation date.

What if I don't return the dish?

In most regions, you do not have to return it. Starlink does not charge you for keeping the equipment. However, some areas do require return; ask during cancellation whether yours does. If it does and you do not return it, Starlink may charge you for the equipment, though this is rare.

Can I cancel and restart the same day?

You can cancel and reactivate before your cancellation date takes effect. If you reactivate before midnight on your cancellation date, your service continues without interruption. After your cancellation date passes, you must place a new order and may face a wait time for installation, depending on availability in your area.

How long does it take to get my refund?

Refunds are processed within 30 days of your cancellation date and go back to your original payment method. Your final bill arrives 2 to 4 weeks after cancellation, so you may not see the refund until 4 to 6 weeks after you cancel. Check your bank or credit card statement to confirm the refund posted.