You can cancel Samsung Care online through your Samsung account, by phone, or through your carrier if they bill you for it

Samsung Care is a monthly subscription that covers accidental damage, hardware failures, and technical support for Samsung devices. The cancellation process depends on where you signed up: directly through Samsung, through your phone carrier, or through a retailer. Most people can cancel within minutes by logging into their Samsung account, but if your carrier bills you for it, you may need to contact them instead.

The key is knowing which path you took when you enrolled. If you signed up during device setup or through the Samsung Members app, you cancel through Samsung. If your carrier (Verizon, AT&T, T-Mobile, etc.) added it to your bill, you cancel with them. Canceling one way when you enrolled the other way won't work, and you'll keep being charged.

Key Takeaways

  • Check your billing statement or Samsung account to confirm whether Samsung or your carrier is charging you for Samsung Care each month.
  • If Samsung bills you directly, log into your Samsung account on a computer or phone, go to Subscriptions, and select Cancel next to Samsung Care.
  • If your carrier bills you, contact them directly — Samsung cannot cancel a subscription they don't manage.
  • Cancellation takes effect when ready, but you may see one final charge if your billing cycle hasn't ended.
  • Keep your cancellation confirmation email in case you're charged again by mistake.

Cancel Samsung Care through your Samsung account

Log into your Samsung account at account.samsung.com on a computer or open the Samsung Members app on your phone. Go to the Subscriptions or My Services section — the exact name varies depending on your device type and region. Look for Samsung Care in the list of active subscriptions.

Click or tap Cancel Subscription next to Samsung Care. Samsung will ask you why you're canceling and may offer you a discount to stay. You can ignore this and proceed with cancellation. You should receive a confirmation email within a few minutes. The cancellation takes effect right away, though if you're mid-billing cycle, you may see one more charge on your next statement for the days already used.

If you can't find the Subscriptions section in your Samsung account, try searching "cancel Samsung Care" within the Samsung Members app — it often has a direct link. On some older Samsung phones, the subscription management moved to Settings > Apps > Samsung Members > Subscriptions.

Cancel Samsung Care through your phone carrier

If your carrier added Samsung Care to your bill, Samsung's website cannot cancel it. You must contact your carrier directly. Call the customer service number on your bill, or log into your carrier's online account portal.

Verizon: Log into My Verizon, go to Billing > Manage Subscriptions, find Samsung Care, and select Remove. Or call 611 from your Verizon phone.

AT&T: Log into your AT&T account, go to Subscriptions, find Samsung Care, and select Cancel. Or call 611 from your AT&T phone.

T-Mobile: Log into your T-Mobile account, go to Add-ons or Subscriptions, find Samsung Care, and select Remove. Or call 611 from your T-Mobile phone.

Other carriers: Search "[Your Carrier Name] cancel Samsung Care" or call the customer service number on your bill. Have your phone number and account PIN ready.

What happens after you cancel

Your coverage stops when ready after cancellation, even if you paid for the full month. You will not receive a refund for unused days in your current billing cycle. If you cancel mid-month, you'll typically see one final charge on your next statement for the prorated amount through your billing date.

Check your email for a cancellation confirmation from either Samsung or your carrier. Save this email. If you're charged again after cancellation, you can show this confirmation to dispute the charge with your bank or credit card company.

If you can't find where you're being charged

Look at your most recent credit card or bank statement. Search for "Samsung" or "Samsung Care" in the transaction list. The charge will show the name of the company billing you — either "Samsung" or your carrier's name.

If the charge says "Samsung Electronics" or just "Samsung," cancel through your Samsung account. If it says your carrier's name (Verizon, AT&T, T-Mobile, etc.), cancel through them. If you see the charge but can't identify the source, contact your bank or credit card company and ask them to identify the merchant. They can tell you exactly who is charging you.

Stopping charges if you can't cancel online

If you've tried to cancel through your Samsung account or carrier and the charges keep appearing, contact Samsung Support at 1-844-726-6303 (US) or your carrier's customer service line. Have your account number, phone number, and the date you attempted to cancel ready. Ask them to confirm the cancellation in writing and provide a reference number.

If charges continue after that, you can dispute them with your bank or credit card company. Most banks allow you to dispute charges within 60 to 120 days of the transaction. Provide your cancellation confirmation email and the reference number from Samsung or your carrier as proof that you canceled.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. Samsung Care charges monthly and does not refund unused days. If you cancel on the 15th of a month with a 30-day cycle, you lose the coverage for the remaining 15 days. You may see a final prorated charge on your next statement for the days you were covered.

Can I cancel Samsung Care through a retailer like Best Buy?

No. Best Buy and other retailers cannot cancel Samsung Care subscriptions. If you bought your phone at Best Buy and they set up Samsung Care for you, you still cancel through either your Samsung account or your carrier, depending on who is billing you.

What if my Samsung account won't let me cancel?

Try logging out and logging back in, or use a different browser or device. If the Cancel button still doesn't appear, call Samsung Support at 1-844-726-6303. They can cancel it over the phone and email you a confirmation. Have your Samsung account email and phone number ready.

Do I lose my phone if I cancel Samsung Care?

No. Canceling Samsung Care only stops your monthly subscription and coverage. Your phone continues to work normally. You straightforward won't have access to Samsung Care's repair, replacement, or technical support services after cancellation.

Can I cancel and re-enroll later?

Yes, but there may be restrictions. Some carriers require you to re-enroll within a certain window after cancellation, or you may not be able to re-enroll if your device is too old. Contact Samsung or your carrier to ask about re-enrollment rules before you cancel if you think you might want it back.