You can cancel Roku in two ways: remove the device from your account, or delete your entire Roku account

Roku charges recur when you have an active account linked to a device. If you want to stop charges, you have two paths. The simpler one is to remove just that device from your account — your account stays open, but that specific Roku box or TV stops pulling money. The complete path is to delete your entire Roku account, which removes all devices and stops all charges tied to that login.

Which one you choose depends on whether you plan to use Roku again. If you're selling the device, giving it away, or just not using it anymore, removing the device is enough. If you want to close everything out, you delete the account itself. Both take about five minutes and can be done from any web browser or the Roku app on your phone.

Key Takeaways

  • Removing a device from your Roku account stops charges for that device but keeps your account active for other Roku devices you may own.
  • Deleting your entire Roku account removes all devices and all recurring charges, and cannot be undone — you would need to create a new account to use Roku again.
  • You can remove a device through the Roku website, the Roku mobile app, or directly from the device itself using its settings menu.
  • Roku does not issue refunds for partial months or unused subscription time, so cancelling mid-month means you lose the rest of that billing period.
  • If you have Roku Channel subscriptions (like HBO Max or Paramount+) bundled through Roku, cancelling your Roku account does not automatically cancel those — you must cancel them separately.

How to remove a single device from your Roku account

Go to my.roku.com and sign in with the email and password you use for Roku. Click on Devices in the left menu. You will see a list of all Roku devices linked to your account. Find the one you want to remove and click the three dots next to its name, then select Remove device. Confirm the removal when prompted.

That device will no longer be tied to your account and will not trigger any charges. If the device is still in your home and you want to use it again later, you can link it back to your account or create a new Roku account on it. If you are selling or giving away the device, the new owner can set up their own Roku account on it from scratch.

Alternatively, you can remove the device directly from the Roku itself. Go to Settings on the device, select System, then Factory reset. This erases all data and account information from the device. You can also remove it through the Roku mobile app by opening the app, tapping the Devices tab, finding the device, and selecting Remove.

How to delete your entire Roku account

Go to my.roku.com and sign in. Click on your account name or profile icon in the top right corner, then select Account. Scroll down to find Delete account and click it. Roku will ask you to confirm and may ask why you are leaving — you can skip that question. Enter your password one more time to confirm the deletion.

Your account will be deleted when ready. All devices linked to that account will be removed, and any recurring charges will stop. You will lose access to any Roku Channel subscriptions you purchased through Roku, though subscriptions you bought directly from the provider (like through Apple TV or Amazon Prime Video) are separate and will continue.

Once deleted, your account cannot be recovered. If you want to use Roku again in the future, you will need to create a brand new account with a different email address or the same one — Roku allows you to reuse an email after deletion, but there is a waiting period of a few days.

What happens to Roku Channel subscriptions when you cancel

Roku offers a service called Roku Channel where you can subscribe to add-on channels like HBO Max, Paramount+, Showtime, or Starz through your Roku account. If you cancel your Roku account, these subscriptions do not automatically cancel — Roku will stop billing you through your Roku account, but the subscriptions themselves may still be active through the channel provider.

Before you delete your Roku account, log into my.roku.com, go to Subscriptions, and review what you have. If you see any active subscriptions, click on each one and select Cancel subscription. This ensures you are not charged by the provider after your Roku account is gone. If you miss this step and get charged after deletion, you will need to contact the channel provider directly to request a refund.

Refunds and timing for cancellation

Roku does not issue refunds for unused time in your billing period. If you cancel on the 15th of a month and your billing cycle runs through the 30th, you lose access to those 15 days of service. There is no prorated refund or credit. Plan your cancellation for the end of your billing cycle if you want to use the service through the last day you are paying for.

You can find your billing date by going to my.roku.com, clicking Billing, and looking at your payment history. The date your next charge is scheduled tells you when your current period ends. Cancelling the day before that date means you get full use of what you paid for.

Removing a device if you no longer have access to it

If you sold a Roku device, gave it away, or lost it, you can still remove it from your account online without having the device in your hands. Go to my.roku.com, click Devices, find the device in the list, and remove it the same way you would for a device you still own. The device will be unlinked from your account when ready.

This is important because a linked device can still pull charges even if you do not have it anymore. Removing it stops those charges. If someone else is using the device after you removed it, they will see a message asking them to link it to their own Roku account — they cannot use it without doing so.

Frequently Asked Questions

Will cancelling Roku stop all my streaming subscriptions?

No. Cancelling your Roku account only stops charges from Roku itself. Subscriptions you bought through Roku Channel (like HBO Max through Roku) will stop, but subscriptions you bought directly from providers or through other apps will continue. You must cancel those separately through the provider or the app where you bought them.

Can I get a refund if I cancel mid-month?

Roku does not issue refunds for partial months. If you cancel before your billing cycle ends, you lose the unused time with no credit. Plan to cancel on or just before your next billing date if you want to avoid losing money.

What if I want to use Roku again after I delete my account?

You can create a new Roku account at any time using the same email address or a different one. There is a waiting period of a few days after deletion before you can reuse the same email. Any devices you own can be linked to the new account.

Do I need to factory reset my Roku device before I sell it?

Yes, you should factory reset it to remove your account information and any saved passwords or payment methods. Go to Settings, System, Factory reset on the device. After reset, the new owner can set up their own account from scratch.

What if I remove a device but still see charges on my credit card?

Check that you removed the correct device — you may have multiple Roku devices linked to your account. If you removed the device and charges continue, log into my.roku.com and check your Subscriptions and Devices again. If everything is removed and charges persist, contact Roku support at support.roku.com with your billing statement and the date you removed the device.