Cancel Ring Subscription Through the Ring App

The fastest way to cancel is through the Ring app on your phone. Open the app, tap the menu icon (three horizontal lines) in the bottom right, then select Account Settings. From there, choose Subscriptions and you will see your active plan listed — either Ring Protect Basic, Plus, or Pro depending on what you signed up for.

Tap the subscription you want to cancel. The app will show you the renewal date and the option to Cancel Subscription. Tap that button. Ring will ask you to confirm and may offer you a discount to stay — you can decline and proceed with cancellation. Your service will continue until the end of your current billing period, then stop.

After you cancel, the app sends a confirmation email to the address on your account. Check your inbox (and spam folder) to make sure you received it. Keep this email as proof the cancellation went through, in case you are charged again by mistake.

Cancel Through the Ring Website

If you prefer not to use the app, you can cancel on a computer. Go to ring.com and sign in with your Ring account email and password. Click your account name or profile icon in the top right corner, then select Account Settings.

Look for Subscriptions in the left menu. Click on the subscription you want to cancel, then select Cancel Subscription. You will see the same confirmation screen as in the app — review the cancellation date and confirm you want to proceed. Ring will send a confirmation email to your account address.

The website method works the same way as the app: your service continues through the end of your current billing cycle, then ends. You will not be charged again after cancellation takes effect.

Key Takeaways

  • You can cancel a Ring subscription through the Ring app by going to Account Settings, then Subscriptions, then tapping Cancel Subscription on your active plan.
  • You can also cancel on ring.com by signing in, opening Account Settings, selecting Subscriptions, and clicking Cancel Subscription.
  • Your Ring service continues until the end of your current billing period after you cancel — you will not lose access when ready.
  • Ring sends a confirmation email when you cancel, so check your inbox and spam folder to verify the cancellation went through.
  • If you are charged after cancellation, contact Ring support with your confirmation email as proof you cancelled.

What Happens to Your Ring Devices After Cancellation

Cancelling your subscription does not delete your Ring account or remove your devices. Your Ring doorbell, camera, or other hardware stays connected to your Wi-Fi and your account. However, without an active subscription, you lose access to video recording, cloud storage, and motion alerts.

Your devices will still show live view if you open the app and look at the camera in real time, but you cannot watch recorded video or receive notifications when motion is detected. If you want to use your Ring devices again later, you can resubscribe at any time through the same Account Settings menu.

Reactivating Your Subscription Later

If you cancel and then change your mind, you can turn your subscription back on without losing your device setup. Open the Ring app, go to Account Settings, then Subscriptions. You will see an option to Reactivate Subscription or Start a New Subscription. Choose the plan you want (Basic, Plus, or Pro) and confirm.

Your devices will resume recording and sending alerts as soon as the new subscription is active. You do not need to reconnect your cameras or doorbells — they remember your account and settings. Reactivation is when ready if you do it online, though it may take a few minutes for video recording to start working again.

Troubleshooting Cancellation Problems

If you cannot find the Cancel Subscription button, make sure you are signed into the correct Ring account. Some people have multiple accounts if they set up Ring for different properties or email addresses. Check that you are in the account that actually has the subscription active.

If the app or website shows an error when you try to cancel, try signing out completely and signing back in. Close the app entirely (not just minimize it) and reopen it. If the problem continues, contact Ring support through the app — tap the menu, select Help & Support, then Contact Us. Ring support can cancel your subscription manually if the app or website is not working.

If you were charged after you cancelled, do not ignore it. Contact Ring support with your cancellation confirmation email and the charge receipt. Ring will refund charges that happened after your cancellation date if you can show proof you cancelled.

Frequently Asked Questions

Will I lose my video recordings if I cancel?

Your existing recordings stay in your Ring account for 30 to 60 days after cancellation (the length depends on your plan). After that period, Ring deletes them. If you want to keep videos, read them before your subscription ends. You can do this through the Ring app by opening each video and selecting the read option.

Can I cancel just one device's subscription if I have multiple cameras?

Ring subscriptions cover all your devices under one account, not individual cameras. If you have three Ring cameras on one account, one subscription protects all three. You cannot cancel protection for just one device. You would have to cancel the entire subscription, which removes recording from all devices.

Do I get a refund if I cancel mid-month?

Ring does not refund unused time if you cancel before your billing period ends. Your subscription continues until the renewal date, and you are not charged again after that. If you were charged twice in one month or charged after cancellation, contact Ring support for a refund.

What if my Ring subscription was through Amazon?

If you bought your Ring subscription through Amazon (because you have an Amazon Prime membership or purchased it on Amazon.com), you cancel through Amazon, not Ring. Go to Amazon.com, open Your Account, select Memberships and Subscriptions, find Ring Protect, and click Cancel Subscription. The process is the same — your service continues through the end of the billing period.