Cancel Prime Video through your Amazon account settings

To cancel Prime Video, log into your Amazon account, go to Account & Lists in the top right, then select Your Account. From there, click Prime membership and you will see your current subscription status. Select Manage Membership and then End membership. Amazon will show you the date your access ends — usually the same day you cancel, though if you paid for a full year, you keep access until that year is up.

The entire process takes about two minutes. You do not need to contact customer service unless something goes wrong with the online form. Amazon sends a confirmation email to the address on your account, so check your inbox or spam folder to make sure the cancellation went through.

Key Takeaways

  • Cancel Prime Video by logging into your Amazon account, navigating to Prime membership, and selecting End membership — no phone call required.
  • If you paid for a full year upfront, you keep access until that year expires even after you cancel.
  • If you cancel within a few days of your billing date, you may still be charged for the next month, depending on your payment method and when the charge processes.
  • Cancelling Prime Video does not cancel your Amazon Prime membership for shipping and other benefits unless you specifically end the full Prime membership instead.
  • Save your confirmation email as proof of cancellation in case Amazon charges you again by mistake.

The difference between cancelling Prime Video and Prime membership

Amazon offers two separate subscriptions: Prime Video (video streaming only) and Prime membership (which includes Prime Video plus free shipping, Prime Music, and other benefits). If you cancel Prime Video alone, you keep your Prime membership and its other perks. If you cancel the full Prime membership, you lose Prime Video along with everything else.

When you go to Manage Membership, Amazon will show you which subscription you have. If you see "Prime Video" listed separately from "Prime membership," you have the video-only plan. If you see only "Prime membership," your Prime Video is bundled in. Choose the right cancellation option so you do not accidentally cancel more than you intended.

What happens to your account after you cancel

Once you cancel, your access to Prime Video ends on the date Amazon shows you during cancellation. You will not be able to watch any content after that date, and you will not be charged again unless you restart your membership. Your watchlist and viewing history stay in your Amazon account, so if you resubscribe later, you can pick up where you left off.

If you cancel mid-month and you paid monthly, you typically keep access through the end of that billing period. If you paid annually, you keep access through the end of your paid year. Amazon does not issue refunds for unused time, so cancelling on the first day of your billing cycle means you lose the most money.

If you are charged after cancellation

Sometimes Amazon charges you again even after you cancel, usually because the cancellation did not process fully or because the charge went through before your cancellation took effect. Check your bank or credit card statement about 3 to 5 days after you cancel to see if a charge appears. If it does, contact your bank first — they can often reverse the charge when ready while you sort out the Amazon side.

Then log back into your Amazon account and confirm that your Prime Video subscription shows as cancelled. If it still shows as active, try cancelling again. Keep your cancellation confirmation email and your bank statement showing the unwanted charge. If Amazon charged you and refuses to refund it, you can dispute the charge with your bank or credit card company, and they will investigate on your behalf.

Cancelling Prime Video on a shared family account

If someone else set up the Prime membership on your household account, you cannot cancel it yourself — only the account owner can. Ask the account owner to log in and follow the cancellation steps above. If you are the account owner and want to remove someone else's access to Prime Video, you will need to cancel the entire membership, which removes it for everyone on the account.

If you share an account with family members and want to keep Prime for yourself but remove it from others, your only option is to set up a separate Amazon account and subscribe to Prime Video under your own name. Amazon does not offer a way to split a family membership or give some household members access while denying it to others.

Restarting your Prime Video subscription later

If you cancel and change your mind, you can restart Prime Video anytime by going back to the same Prime membership section in your account and selecting the option to restart or resubscribe. Amazon will charge you on the day you restart, and you will have access when ready. There is no penalty for cancelling and restarting — you can do this as many times as you want.

Some people cancel during months when they know they will not watch much and restart when new shows they care about are coming. This is a normal use of the service, and Amazon does not restrict it. Just remember that you will be charged on the day you restart, not on a future date, so plan accordingly if you want to avoid a surprise charge.

Frequently Asked Questions

Can I cancel Prime Video without cancelling my Amazon Prime shipping membership?

Yes, if you have Prime Video as a separate subscription. Log into your account, go to Prime membership, and look for the option to cancel Prime Video specifically. If Prime Video is bundled into your full Prime membership, you cannot cancel just the video part — you would have to cancel the entire membership.

Will I get a refund if I cancel mid-month?

No. Amazon does not refund unused time on monthly or annual subscriptions. If you cancel on the 15th of the month and your billing date is the 1st, you lose the money for the rest of that month. To minimize waste, cancel on or just after your billing date.

What if I cannot find the End membership button?

Make sure you are logged into the correct Amazon account — the one that actually has the Prime Video subscription. If you are logged in and still cannot find it, try a different browser or clear your browser cache. If the button still does not appear, contact Amazon customer service through the Contact Us link at the bottom of any Amazon page.

Do I lose my watchlist when I cancel?

No. Your watchlist, viewing history, and recommendations stay in your account. If you restart Prime Video later, everything will be there. Your account information is separate from your subscription status.

Can I cancel through the Prime Video app instead of the website?

The Prime Video app does not have a cancellation option. You must cancel through your Amazon account on a web browser or by contacting Amazon customer service. This is intentional — Amazon makes it harder to cancel through the app to reduce accidental cancellations.