Where to cancel Polycam Pro depends on how you paid

Polycam Pro is a subscription for 3D scanning and modeling software. If you signed up through the Polycam website directly, you cancel in your account settings on their site. If you bought it through the Microsoft Store or another app platform, you cancel through that platform instead — not through Polycam itself. The payment method and where you made the purchase determine where you go to stop the charge.

Canceling stops future charges but does not refund money you already paid. Some platforms have refund windows (usually 14 days from purchase), but that depends on the platform's policy, not Polycam's. Check the refund terms before you cancel if you want your money back for a recent charge.

Key Takeaways

  • If you subscribed on Polycam's website, log in to your account, go to billing or subscription settings, and cancel from there.
  • If you bought Polycam Pro through the Microsoft Store, cancel the subscription in your Microsoft account settings, not in Polycam.
  • Canceling stops future charges when ready, but refunds for charges you already made depend on the platform's refund policy.
  • After you cancel, check your next billing date to confirm the cancellation went through.

Cancel through Polycam's website

Go to polycam.com and log in with the email and password you used to create your account. Once you are logged in, look for account settings or subscription settings — this is usually in a menu in the top right corner or under a profile icon.

Find the section labeled "Billing," "Subscription," or "Plans." You should see your current subscription listed with a next billing date. There will be a button or link to cancel, downgrade, or manage your subscription. Click it and follow the prompts to confirm cancellation. Polycam may ask why you are canceling or offer you a discount to stay — you can skip these and proceed to cancel anyway.

After you cancel, you should see a confirmation message on screen and receive a confirmation email. Keep that email. Check back in your account settings within a day or two to confirm the subscription no longer appears as active.

Cancel a Microsoft Store subscription

If you bought Polycam Pro through the Microsoft Store on your PC, you cancel through Microsoft, not through Polycam. Open the Microsoft Store app on your PC and click your profile icon in the top right corner. Select "App settings" or "Manage subscriptions."

You should see a list of your active subscriptions. Find Polycam Pro in the list and click on it. You will see an option to "Manage" or "Cancel subscription." Click that option and confirm the cancellation. Microsoft will stop charging you after your current billing period ends.

Microsoft sends a confirmation email to the address associated with your Microsoft account. If you do not see Polycam Pro in your subscriptions list, it may already be canceled, or you may have purchased it through a different method or account.

Cancel through other platforms or payment methods

If you subscribed through a different app store or platform — such as the Apple App Store (if using a Mac), Google Play, or another service — you cancel through that platform's subscription settings, not through Polycam.

For most platforms, the process is similar: log into your account on that platform, find your subscriptions or billing settings, locate Polycam Pro, and select the option to cancel. The exact wording and location vary by platform, but the principle is the same — you manage the subscription where you bought it.

If you are unsure where you bought it, check your email for a receipt or confirmation. The receipt will show which platform or service charged you and will usually include a link to manage the subscription.

What happens after you cancel

Once you cancel, you lose access to Polycam Pro features at the end of your current billing period. If your billing date is the 15th and you cancel on the 10th, you keep access until the 15th. After that date, your account reverts to the free version of Polycam (if one exists) or you lose access entirely, depending on how Polycam structures its service.

You will not be charged again after the cancellation takes effect. However, if you cancel mid-cycle and the platform offers refunds for unused time, you would need to request that refund separately — canceling the subscription does not automatically trigger a refund. Check the platform's refund policy to see if you are within the refund window.

If your cancellation does not go through

Sometimes a cancellation request fails silently — you see a confirmation message, but the subscription is still active and you get charged again. Check your account settings one or two days after canceling to confirm the subscription is gone. If it is still there, try canceling again.

If you keep getting charged after multiple cancellation attempts, contact Polycam support directly through their website or the platform where you bought it. Have your confirmation email and your most recent receipt ready. Explain that you canceled but were still charged, and ask them to cancel the subscription and refund the unwanted charge. Most companies process these requests within a few business days.

Frequently Asked Questions

Can I get a refund if I cancel Polycam Pro?

Refunds depend on the platform where you bought it and how long ago you purchased it. Microsoft Store typically allows refunds within 14 days of purchase. Polycam's own website may have different terms. Check your receipt or the platform's refund policy. If you are within the refund window, contact support with your receipt and ask for a refund.

Will I lose my 3D scans if I cancel?

That depends on Polycam's policy for free accounts. Some services let you keep your files but limit what you can do with them; others delete files when you downgrade. Check Polycam's documentation or contact their support before you cancel if you want to keep your work.

How do I know if my cancellation actually worked?

Log back into your account a day or two after canceling and check your subscription status. You should see no active subscription or a note that your subscription has ended. You can also wait for your next billing date — if no charge appears, the cancellation worked.

What if I forgot which platform I used to buy Polycam Pro?

Check your email for a receipt or confirmation from when you bought it. The receipt will show which service charged you. You can also check your credit card or bank statement for the charge and look at the merchant name — that will tell you whether it came from Polycam directly, Microsoft, or another platform.

Can I pause my subscription instead of canceling?

Some platforms and services offer pause or suspension options instead of full cancellation. Check your subscription settings to see if Polycam or your platform offers this. If it does, pausing stops charges without permanently ending your subscription, and you can reactivate it later.