Cancel Philo directly through your account settings

You can cancel Philo yourself without calling anyone. Log into your Philo account on any web browser or the Philo app, go to your account settings, and select the option to cancel your subscription. Philo will ask you to confirm the cancellation and may offer you a discount to stay — you can decline and proceed. Your access stops at the end of your current billing cycle, not when ready.

If you signed up through a third-party service like Apple, Google Play, or Amazon Prime Video Channels, you cannot cancel through Philo's website. Instead, you must cancel through whichever platform you used to subscribe. The steps differ depending on which service you used, so check that platform's cancellation process rather than Philo's own settings.

Key Takeaways

  • Direct Philo subscribers cancel through account settings on the Philo website or app, and the cancellation takes effect at the end of the current billing period.
  • If you subscribed through Apple, Google Play, Amazon Prime Video Channels, or another third-party platform, you must cancel through that platform instead of through Philo.
  • Philo may offer a discount code to keep your subscription active — you can accept it or decline and complete the cancellation.
  • You will retain access to your account until your billing cycle ends, even after you cancel.

Cancel through Apple, Google Play, or Amazon Prime Video Channels

If you subscribed to Philo through Apple (on iPhone, iPad, or Mac), open the Settings app, tap your name at the top, select Subscriptions, find Philo in the list, and tap Cancel Subscription. Confirm the cancellation. The change takes effect at the end of your current billing period.

If you subscribed through Google Play on an Android phone or tablet, open the Google Play app, tap your profile icon in the top right, go to Payments and Subscriptions, select Subscriptions, find Philo, and tap Cancel Subscription. Confirm the cancellation.

If you subscribed through Amazon Prime Video Channels, log into your Amazon account on a web browser, go to Your Account, select Memberships and Subscriptions, find Philo, and click Cancel Membership. Amazon will ask you to confirm. Your access ends at the end of your current billing period.

What happens after you cancel

Once you cancel, you keep your Philo account and can watch any recordings you made until the end of your billing cycle. After that date, you lose access to live TV, on-demand shows, and your DVR library. If you want to resubscribe later, you can log back in and restart your subscription at any time — Philo does not delete your account when you cancel.

Philo does not charge you again after the cancellation takes effect. If you were charged after your cancellation date, contact Philo support to request a refund. Keep your cancellation confirmation email as proof of when you cancelled.

If you cannot find the cancel option

On the Philo website, log in and look for Account Settings or Subscription Settings in the menu. The exact location varies slightly depending on whether you are on a computer or phone, but it is always in the account menu. If you still cannot locate it, try logging out and back in, or try a different browser.

On the Philo app, the cancellation option is usually in Settings at the bottom of the menu. If the app is outdated, update it from your device's app store and try again. If you are still stuck, you can contact Philo support through the app or website and ask them to walk you through the steps for your specific device.

Stopping charges if you forgot to cancel

If Philo charged you after you thought you cancelled, contact your bank or credit card company and dispute the charge as unauthorized. Provide them with your cancellation confirmation email as evidence. Most banks will reverse the charge within one to two billing cycles.

You can also contact Philo directly and ask for a refund. Explain when you cancelled and when the unexpected charge appeared. Philo may refund the charge, though they are not required to if you cancelled after the billing date had already passed. Keep records of all emails and confirmation numbers.

Restarting your Philo subscription later

If you cancel and want to come back, log into your Philo account and select the option to restart your subscription. You will be charged the current subscription price, which may be different from what you paid before. Philo sometimes offers promotional rates to returning subscribers, but you have to restart to see what rate you may have access to for.

Your old DVR recordings and watch history will still be there when you restart, as long as you log into the same account. If you created a new account instead of restarting the old one, your previous recordings and history will not transfer over.

Frequently Asked Questions

Can I cancel Philo in the middle of a billing cycle?

Yes, you can cancel at any time. Your access continues until the end of your current billing period, and you are not charged again after that date. Philo does not offer refunds for the unused portion of your billing cycle.

Will cancelling Philo affect my other subscriptions?

No. If you subscribed to Philo directly, cancelling it does not touch any other services. If you subscribed through a third-party platform like Amazon Prime Video Channels, cancelling Philo does not cancel your Prime membership or any other channel subscriptions you have through that platform.

What if I subscribed through a platform I no longer use?

You still need to cancel through that platform. If you no longer have access to the account you used to subscribe, contact that platform's support team and explain the situation. They can help you locate the subscription or cancel it on your behalf.

Can I pause my Philo subscription instead of cancelling?

Philo does not offer a pause or freeze option. You either keep your subscription active or cancel it. If you want to stop paying temporarily, you must cancel and restart when you are ready to come back.