How to cancel Peacock on the web or mobile app
You can cancel Peacock directly through your account settings in the app or on the website. The process takes about two minutes and stops your subscription when ready — you keep access until the end of your current billing cycle, then it ends.
On the Peacock app or website, go to your account menu (usually a profile icon in the top right), select Account Settings, then look for Subscription or Billing. You will see your current plan and a Cancel Subscription button. Click it, confirm the cancellation, and you are done. Peacock will send you a confirmation email.
If you subscribed through Peacock's own website or app, this is the only way you need to cancel. You do not contact customer service unless something goes wrong.
Key Takeaways
- Cancel through your Peacock account settings on the app or website by finding your subscription and clicking the cancel button.
- If you subscribed through a third-party service like Apple, Google Play, or Amazon Prime Video, you must cancel through that service instead, not through Peacock.
- Your access continues until the end of your current billing period, even after you cancel.
- Peacock sends a confirmation email when you cancel, so check your inbox to verify the cancellation went through.
- If you cannot find the cancel button or the process fails, contact Peacock support through the Help section in your account.
Canceling if you subscribed through Apple, Google, or Amazon
If you signed up for Peacock through Apple App Store, Google Play, Amazon Prime Video, or another third-party platform, you must cancel through that service, not through Peacock itself. Canceling only in the Peacock app will not stop the charges.
For Apple: Open the App Store app, tap your profile icon, go to Subscriptions, find Peacock, and tap Manage Subscription or Cancel Subscription. For Google Play: Open Google Play, tap your profile icon, go to Payments and Subscriptions, then Subscriptions, find Peacock, and tap Cancel Subscription. For Amazon Prime Video: Log into your Prime Video account on the website, go to Account and Settings, then Memberships and Subscriptions, find Peacock, and select Cancel.
After you cancel through the third-party service, Peacock will no longer charge you. Your access ends at the end of your current billing cycle.
What happens after you cancel
Once you cancel, you can still watch Peacock until your billing cycle ends. If you paid on the 15th of the month, you keep access through the 15th of the next month. After that date, you lose access to paid content, though Peacock's free tier (with ads) remains available if you want to use it.
Your watchlist, saved shows, and viewing history stay in your account for a limited time. If you resubscribe later, you may see some of this information again, though Peacock does not may provide it will all be there.
Pausing instead of canceling
Peacock does not offer a pause or freeze option the way some streaming services do. Your only choices are to keep your subscription active or cancel it.
If you think you might return in a few months, canceling and resubscribing later is straightforward — there is no penalty for signing up again. You can use the same email address and log back in whenever you want to restart your subscription.
If the cancel button does not appear or the cancellation fails
Sometimes the cancel button is hidden or the process times out. First, try logging out of your Peacock account completely, then log back in and navigate to Account Settings again. If the button still does not appear, try a different browser or device.
If you subscribed through a third-party service and the cancel button is missing there, contact that service's support team (Apple Support, Google Play Support, or Amazon Customer Service). They handle the subscription on their end, and Peacock cannot cancel it for you.
If you subscribed directly with Peacock and still cannot cancel, go to the Help section in your Peacock account and select Contact Us. Peacock support can cancel the subscription manually, though this usually takes a few business days.
Checking your billing history after cancellation
After you cancel, check your credit card or bank statement to make sure no more charges appear. The final charge should be the one that covers your access through the end of your billing cycle. If you see a charge after your cancellation date, contact your bank or credit card company first — they can often reverse unauthorized charges faster than Peacock support can.
Keep the cancellation confirmation email Peacock sends you. If a dispute arises, you will need proof that you canceled on a specific date.
Frequently Asked Questions
Will I get a refund if I cancel in the middle of my billing cycle?
No. Peacock does not refund unused portions of your subscription. You keep access through the end of your paid period, but you will not receive money back for the days after you cancel. If you were charged in error, contact Peacock support or your payment method's customer service.
Can I cancel over the phone or by email?
Peacock does not have a phone line for cancellations. You must cancel through your account settings or through the third-party service you used to subscribe. If the online process fails, contact Peacock support through the Help section in your account, and they can cancel manually.
What if I subscribed through my cable or internet provider?
If Peacock came bundled with your cable, internet, or phone plan, you cannot cancel it through Peacock's website. Contact your provider's customer service and ask them to remove Peacock from your account. They handle the cancellation on their end.
Do I lose my account if I cancel?
No. Your Peacock account stays active even after you cancel. You can resubscribe anytime using the same email address. Some of your viewing history and watchlist may still be there, though Peacock does not may provide it.
How do I know if my cancellation went through?
Peacock sends a confirmation email to the address on your account within a few minutes of cancellation. Check your inbox and spam folder. If you do not receive an email within an hour, log back into your account and check your subscription status — it should say you have no active subscription.