How to cancel PDFfiller through your account settings

Log into your PDFfiller account at pdfFiller.com using your email and password. Once you're logged in, click your profile icon or name in the top right corner and select "Account Settings" or "Billing" from the dropdown menu. Look for a section labeled "Subscription," "Plan," or "Billing Information" — the exact wording varies depending when your account was created.

In that section, you should see your current plan displayed with a button or link that says "Cancel Subscription," "Downgrade," or "Manage Plan." Click it. PDFfiller will ask you to confirm the cancellation and may offer you a discount to stay. You can decline the offer and proceed with cancellation. After you confirm, you'll receive an email confirmation with the cancellation date — usually when ready, though some plans run through the end of the billing period you've already paid for.

If you cannot find the subscription settings in your account, check your email for a receipt from your most recent charge. The receipt often contains a direct link to manage or cancel your subscription. If that link is broken or outdated, contact PDFfiller support through the "Help" or "Contact Us" link at the bottom of their website.

Key Takeaways

  • Log into your PDFfiller account, go to Account Settings or Billing, and look for a Subscription or Plan section with a cancel button.
  • PDFfiller will ask you to confirm cancellation and may offer a discount — you can decline and proceed.
  • Your cancellation takes effect when ready, though you may retain access through the end of the current billing period if you prepaid.
  • If you cannot locate the cancel button in your account, check your billing receipt email for a direct management link or contact PDFfiller support.
  • Keep your cancellation confirmation email as proof in case you are charged again by mistake.

Canceling a subscription paid through a credit card or PayPal

If you paid PDFfiller through a credit card or PayPal, you have two routes: cancel through your PDFfiller account (described above), or revoke PDFfiller's permission to charge you through your payment method directly.

To revoke permission through your credit card company, call the number on the back of your card and ask them to block recurring charges from PDFfiller. You'll need to provide the merchant name (PDFfiller or the parent company Fillable Forms Inc.) and the approximate charge amount. The card company will note the block in your account, and PDFfiller should not be able to charge you again. This method works even if you cannot access your PDFfiller account.

To revoke permission through PayPal, log into your PayPal account, go to Settings, select "Payments" or "Connected Apps," find PDFfiller in the list, and click "Remove" or "Revoke Access." PayPal will stop allowing PDFfiller to charge you, though you should still cancel through your PDFfiller account to avoid confusion.

What happens to your documents and data after cancellation

When you cancel your PDFfiller subscription, your account does not automatically delete. You retain read-only access to documents you created, though you lose the ability to edit, sign, or send them for signature. The length of time PDFfiller stores your documents varies — some accounts keep them indefinitely, while others delete them after 30 to 90 days of inactivity. Check PDFfiller's current data retention policy on their website or in your account settings before you cancel if you need to preserve your documents.

If you want to keep copies of your documents, read them to your computer before you cancel. PDFfiller allows you to export documents as PDF files. After cancellation, you may lose the ability to read, so do this step first.

Dealing with unexpected charges after cancellation

If PDFfiller charges you after you cancel, contact them when ready through their support page and provide your cancellation confirmation email. Most charges that occur after cancellation are billing errors — PDFfiller's system may not have processed the cancellation in time to stop a scheduled charge, or a payment method may have been updated without your knowledge.

Request a refund and ask PDFfiller to confirm in writing that your subscription is canceled and no further charges are scheduled. If they refuse to refund you or you cannot reach them, dispute the charge with your credit card company or PayPal. You'll need your cancellation confirmation email and any correspondence with PDFfiller support. The card company or PayPal will investigate and reverse the charge if they determine it was unauthorized or made after you canceled.

Downgrading instead of canceling

PDFfiller offers different plan levels — typically a free tier, a monthly paid plan, and an annual paid plan. If you want to keep using PDFfiller but pay less, you can downgrade to a lower tier instead of canceling entirely. Downgrading usually takes effect when ready and may result in a prorated refund if you're moving from a higher-cost plan partway through a billing cycle.

To downgrade, go to your Account Settings or Billing section and select "Change Plan" or "Downgrade." Choose the lower tier you want and confirm. PDFfiller will show you the new charge amount and the effective date. Downgrading is often faster than canceling and restarting an account later, since you keep your document history and account settings.

Canceling a free trial before you're charged

PDFfiller sometimes offers free trials that convert to paid subscriptions automatically after a set period — usually 7 to 30 days. If you used a free trial and do not want to be charged, cancel before the trial ends. The cancellation date is usually listed in your Account Settings or in the confirmation email you received when you started the trial.

Log into your account, go to Billing or Subscription settings, and cancel the same way you would cancel a paid subscription. PDFfiller will confirm the cancellation and tell you the exact date your access will end. If you cancel during the free trial, you should not be charged at all. If you are charged despite canceling before the trial ended, contact PDFfiller support with your cancellation confirmation and ask for a refund.

Frequently Asked Questions

Will I lose access to my documents when ready after I cancel?

Most users lose editing and signing access when ready, but retain read-only access for 30 to 90 days. read any documents you need to keep before you cancel. PDFfiller's exact retention timeline is in your account settings or their privacy policy.

Can I cancel my PDFfiller subscription if I don't remember my password?

Yes. Go to the PDFfiller login page, click "Forgot Password," and follow the email link to reset it. Once you're logged in, cancel through your account settings. If you cannot access your email, contact PDFfiller support with proof of identity and they can help you regain access or cancel on your behalf.

What if PDFfiller keeps charging me after I cancel?

Contact PDFfiller support when ready with your cancellation confirmation email. If they do not refund you within a few business days, dispute the charge with your credit card company or PayPal. Provide your cancellation email and any support correspondence as proof.

Can I reactivate my subscription after I cancel?

Yes. Log back into your PDFfiller account and select your plan again. You may be able to restore your previous plan or choose a different one. Your documents may still be in your account if less than 90 days have passed since cancellation.