Cancel Netflix directly through your account settings

You cancel Netflix by logging into your account, going to Account settings, and selecting the option to cancel your membership. Netflix does not require you to call or email — the entire process happens online and takes about two minutes. Your access stops at the end of your current billing cycle, not when ready.

Start by opening Netflix.com and signing in with your email and password. Click your profile icon in the top right corner, then select Account from the dropdown menu. You will land on your account page, which shows your current plan, billing date, and payment method.

Scroll down to the Membership and Billing section. You will see a button labeled Cancel Membership or Finish Cancellation depending on where you are in the process. Click it. Netflix will ask you to confirm and may offer you a discount to stay — you can ignore this and proceed with cancellation.

Key Takeaways

  • Netflix cancellation happens entirely online through your account settings, with no phone call or email required.
  • You keep access to Netflix until the end of your current billing period, even after you cancel.
  • If you signed up through Apple, Google Play, or Amazon Prime Video, you may need to cancel through that platform instead of Netflix directly.
  • Netflix does not charge a cancellation fee, and you can restart your account at any time using the same email address.

What happens to your account after you cancel

Once you click the final confirmation button, Netflix sends you an email confirming the cancellation. Your account does not disappear — it stays in Netflix's system under your email address, and you can restart it whenever you want by logging back in and choosing a new plan.

You will have access to your Netflix account and all your saved preferences (watch history, saved shows, profiles) until your billing cycle ends. After that date, you cannot watch anything, but your data remains stored. If you restart within ten months, your profiles and watch history are still there. After ten months of inactivity, Netflix may delete your data.

If you signed up through a third-party platform

Some people sign up for Netflix through Apple's App Store, Google Play, or Amazon Prime Video's add-on service rather than directly through Netflix.com. If that is how you pay, you must cancel through that platform, not through Netflix itself.

For Apple: Open Settings on your iPhone or iPad, tap your name at the top, select Subscriptions, find Netflix, and tap Cancel Subscription. On a Mac, open System Settings, click your name, select Subscriptions, find Netflix, and click Edit.

For Google Play: Open the Google Play app on your Android phone, tap your profile icon, go to Payments and Subscriptions, select Subscriptions, find Netflix, and tap Cancel Subscription.

For Amazon Prime Video: Go to your Amazon account, select Memberships and Subscriptions, find Netflix, and click Cancel.

Cancelling a gift subscription or shared account

If someone gave you a Netflix gift card or gift subscription, you cannot cancel it directly — the person who purchased it must do so. Gift subscriptions typically last one to twelve months depending on what was purchased. When the gift period ends, Netflix will ask you to add your own payment method if you want to keep watching.

If you share a Netflix account with family members and want to stop paying, you have two options: cancel the entire account (which stops access for everyone), or remove yourself as the account owner and transfer ownership to someone else. To transfer ownership, go to Account settings, find the option to manage account ownership or transfer account, and follow the prompts.

Restarting your Netflix account later

You can restart your Netflix account at any time by logging back into Netflix.com with the same email address you used before. Select a plan, add a payment method, and your account reactivates when ready. You do not need to create a new account or use a different email.

Netflix does not charge a restart fee. Your watch history and saved shows return if you restart within ten months of cancellation. If more than ten months have passed, your data may have been deleted, and you will start with a fresh account.

Troubleshooting if the cancel button does not appear

If you cannot find the Cancel Membership button in your Account settings, you may be looking at the wrong section. Make sure you are in the Membership and Billing area, not Settings or other tabs. Refresh the page and try again.

If the button still does not appear, your account may be managed by someone else — for example, a parent or partner who set it up. In that case, ask the account owner to cancel it, or contact Netflix support through the Help Center on Netflix.com and describe the issue. Netflix support can confirm who owns the account and help you cancel if you are the owner.

What to do if you are charged after cancellation

If Netflix charges you after your cancellation date, log into your account and check the Membership and Billing section to confirm the cancellation went through. If it shows as active, you may need to cancel again.

If the account shows as cancelled but you were still charged, contact your bank or credit card company and dispute the charge. Provide them with the cancellation confirmation email Netflix sent you. You can also contact Netflix support through the Help Center and report the charge — Netflix can sometimes issue a refund for erroneous charges.

Frequently Asked Questions

Do I lose access to Netflix when ready after I cancel?

No. You keep full access until the end of your current billing cycle. If your next charge date is in two weeks, you can watch Netflix for those two weeks, then lose access. Netflix tells you the exact date you will lose access when you cancel.

Can I cancel Netflix if I am in the middle of a contract?

Netflix does not use contracts. You can cancel at any time without penalty, even if you just started a month ago. There is no early termination fee or cancellation charge.

What if I share my Netflix password with someone else?

If you cancel your account, anyone using your password loses access when your billing cycle ends. If you want to stop sharing but keep your own access, change your Netflix password instead of cancelling. This logs everyone else out without affecting your account.

Will Netflix offer me a discount to stay if I try to cancel?

Netflix sometimes offers a discount or free month to users who cancel, but not always. If an offer appears, you can accept it or ignore it and proceed with cancellation. Accepting does not lock you into a contract — you can still cancel later.

Can I cancel just one profile on my account instead of the whole account?

Yes, but that is different from cancelling your membership. You can delete individual profiles from your account without cancelling Netflix itself. To do this, go to Account settings, find Manage Profiles, select the profile you want to remove, and delete it. The account and billing stay active.