How to cancel Mint Mobile

You can cancel Mint Mobile through your account dashboard on their website or by calling their customer service team. The process takes about five minutes, and you will keep your service until the end of your current billing cycle — Mint does not cut you off when ready after you request cancellation.

Before you cancel, check whether you have an active promotion or contract. Mint Mobile operates on month-to-month terms with no long-term contracts, but if you bought a discounted plan upfront (like a three-month or twelve-month prepaid bundle), cancelling early means you lose the unused portion. There is no refund for prepaid service you have not yet used.

Your phone number does not automatically transfer when you cancel. If you want to keep it, you must request a port-out code from Mint before your service ends, then provide that code to your new carrier within 30 days.

Key Takeaways

  • Cancel through your Mint Mobile account online or by phone, and your service continues until the end of your current billing period.
  • Prepaid plans do not refund unused months, so cancelling early on a three-month or twelve-month plan means losing that money.
  • Request a port-out code before cancellation if you want to keep your phone number with a different carrier.
  • After cancellation, your SIM card stops working, but you can reactivate the same account within 90 days if you change your mind.

Cancel through your online account

Log into your Mint Mobile account at www.mintmobile.com using your email and password. Click on your account icon or profile menu in the top right corner, then select "Account Settings" or "My Account." Look for a section labeled "Plan" or "Subscription" — this is where you will find the cancellation option.

Click "Cancel Plan" or "Cancel Service." Mint will ask you why you are leaving and may offer you a discount to stay. You can skip this offer or accept it if you want to continue. If you proceed with cancellation, Mint will confirm your request and show you the date your service ends — usually the last day of your current billing cycle.

Save or screenshot the cancellation confirmation page. You will need the confirmation number if you contact Mint later with questions about your account.

Cancel by phone

Call Mint Mobile customer service at 1-833-646-8466. Have your phone number and account email ready. A representative will verify your identity, explain your cancellation options, and process the request over the phone.

The phone line is available Monday through Friday, 7 a.m. to 7 p.m. Pacific Time, and Saturday and Sunday, 8 a.m. to 6 p.m. Pacific Time. Wait times vary, especially during business hours. If you cancel by phone, ask the representative to email you a confirmation of the cancellation date.

What happens to your phone number

When your Mint Mobile service ends, your phone number is released back to the carrier. If you want to use that number with a different carrier, you must request a port-out code before your service is cancelled. Do not wait until after cancellation — you have only 30 days from the date you receive the code to give it to your new carrier, and the code becomes invalid once your Mint service ends.

To get a port-out code, log into your Mint account, go to Account Settings, and look for "Port Out" or "Transfer Number." You can also call customer service and ask them to generate the code. Mint will email it to you when ready. Write down the code and keep it safe — your new carrier will ask for it during the setup process.

If you do not request a port-out code before cancellation, you lose the number permanently. You cannot recover it later.

Refunds and what you owe

Mint Mobile does not refund unused service on month-to-month plans. If you cancel on the 15th of the month but your billing cycle runs through the 30th, you keep service through the 30th and receive no refund for those extra days.

If you purchased a prepaid plan — three months, six months, or twelve months upfront — cancelling before that period ends means you lose the money for the unused portion. For example, if you bought a twelve-month plan for $180 and cancel after four months, Mint keeps the remaining $135 worth of service. Check your account to see whether you are on a month-to-month plan or a prepaid plan before you cancel.

If you have an outstanding balance on your account (for example, if you added international calling or went over your data limit), Mint will charge that balance to your payment method on file before your service ends.

Reactivating your account after cancellation

If you cancel and then change your mind, you can reactivate your Mint Mobile account within 90 days. Log back into your account, go to Account Settings, and select "Reactivate Service." You will need to choose a new plan and provide a payment method. Your old phone number may or may not be available — it depends on whether Mint has already released it to another carrier.

After 90 days, your account is permanently closed and cannot be reactivated. You would need to create a new account and choose a new phone number.

Switching to a different carrier

Before you cancel Mint, set up your new service with your new carrier. Most carriers let you set up a new SIM card and phone number before your old service ends. This way, you have both services running for a few days while you make sure everything works on the new network.

Once you confirm the new carrier is working, then cancel Mint. This approach prevents you from losing service in the gap between carriers. If you cancel Mint first and then try to set up a new carrier, you will have no phone service until the new carrier activates your account — which can take a few hours to a full day.

Frequently Asked Questions

Do I get a refund if I cancel mid-cycle?

No. Month-to-month plans do not refund unused days. If you are on a prepaid plan (three, six, or twelve months), you lose the money for the unused portion — Mint does not prorate or refund it. Check your plan type in Account Settings before you cancel.

What happens to my phone number after I cancel?

Your number is released to the carrier and may be reassigned to someone else. Request a port-out code before cancellation if you want to keep it. You have 30 days from receiving the code to give it to your new carrier. After 30 days or after your Mint service ends, the code expires and you cannot use it.

Can I cancel and reactivate later?

Yes, within 90 days. Log into your account and select "Reactivate Service," then choose a new plan. After 90 days, your account closes permanently and you must create a new one. Your old phone number may not be available after reactivation.

What if I have a balance owed on my account?

Mint will charge any outstanding balance to your payment method before your service ends. This includes overage charges, add-ons, or taxes. Check your account balance in Account Settings before you cancel to see what you owe.

Can I cancel over email or through social media?

No. Mint requires cancellation through your online account or by phone. Email and social media messages are not official cancellation requests. Always use the website or phone line to may support your cancellation is processed and documented.