Cancel Dropbox through your account settings

Log into your Dropbox account on the web at dropbox.com. Click your profile picture or initials in the top right corner, then select Settings from the menu. Go to the Billing tab on the left side. Under your current plan, you will see a Cancel subscription button. Click it, and Dropbox will ask you to confirm the cancellation and may offer you a discount to stay — you can decline and proceed with canceling.

After you confirm cancellation, your paid plan ends on your next billing date. You will not be charged again. Your account converts to the free Dropbox Basic plan, which gives you 2 GB of storage. You keep access to the files you have stored, but you cannot upload new files or sync folders once you drop below your storage limit.

If you cannot find the Billing tab, you may be on a mobile app. Dropbox subscriptions can only be canceled through the website, not through the iPhone, Android, or desktop apps. Open a web browser and go to dropbox.com to complete the cancellation.

Key Takeaways

  • You cancel Dropbox by logging in on the website, going to Settings > Billing, and clicking Cancel subscription.
  • Your paid plan continues until your next billing date, and you will not be charged again after you confirm cancellation.
  • After cancellation, your account becomes Dropbox Basic with 2 GB of free storage, and you keep your existing files.
  • You cannot cancel through the Dropbox mobile or desktop apps — you must use the website.
  • If Dropbox offers a discount to keep your subscription, you can ignore it and proceed with cancellation.

What happens to your files after cancellation

Your files do not disappear when you cancel. They stay in your Dropbox account and remain accessible through the website or your synced devices. However, the free Basic plan includes only 2 GB of storage. If you have more than 2 GB stored, you will see a warning that your account is over the limit.

Once your account is over the storage limit, you cannot upload new files or sync changes from your devices until you delete files to get back under 2 GB. Files you have already synced to your computer or phone remain there — they just will not sync new changes back to Dropbox. You can still read files one at a time from dropbox.com.

If you want to keep all your files, read them before your subscription ends. Dropbox lets you read your entire account as a .zip file from Settings > Account > read your Dropbox. This can take several hours for large accounts.

Timing: when your cancellation takes effect

Cancellation takes effect on your next billing date, not when ready. If you pay monthly and your next charge is in 10 days, you will have access to your paid plan for those 10 days. If you pay yearly, you keep your plan until the year is up. Dropbox does not refund the portion of the year you will not use.

Check your billing date before you cancel so you know when your access ends. You can see this date in the Billing tab under "Next billing date" or "Renewal date." If you cancel close to your renewal date, you may have only a few days left on your plan.

If you subscribed through a third party

If you bought your Dropbox subscription through the Apple App Store, Google Play Store, or another third-party platform, you must cancel through that platform, not through Dropbox itself. Canceling in your Dropbox account settings will not stop the charges.

For Apple App Store subscriptions, open the App Store app on your iPhone or iPad, tap your profile picture, select Subscriptions, find Dropbox, and tap Cancel Subscription. For Google Play, open the Play Store app, go to your profile, select Payments and subscriptions, tap Subscriptions, choose Dropbox, and tap Cancel subscription. The cancellation takes effect at the end of your current billing period.

Downgrading instead of canceling

If you want to keep using Dropbox but need less storage, you can downgrade to a smaller paid plan instead of canceling entirely. In Settings > Billing, look for Change plan or Upgrade/Downgrade. Dropbox offers Dropbox Plus (2 TB) and Dropbox Family (2 TB per person, up to 6 people). Downgrading to a smaller plan costs less than your current subscription and keeps your account active.

Downgrading takes effect on your next billing date, just like cancellation. You will not be refunded for the time remaining on your current plan, but your new lower rate applies going forward.

Reactivating a canceled subscription

If you cancel and later want to resubscribe, you can do so at any time by going back to Settings > Billing and selecting a plan. Your old files remain in your account under the free Basic plan, and resubscribing gives you access to them again. You will be charged at the current rate for the plan you choose.

Dropbox does not offer a grace period or special rate for returning subscribers. You pay the standard price for whatever plan you select.

Frequently Asked Questions

Will I lose my files if I cancel?

No. Your files stay in your Dropbox account after cancellation. You can still access them through the website and any devices where you have already synced them. However, if you have more than 2 GB stored, you cannot upload new files or sync changes until you delete files to get under the limit.

Can I get a refund for the unused part of my subscription?

Dropbox does not refund unused time. If you cancel mid-month or mid-year, your plan continues until your next billing date, and you do not get money back for the days you do not use. You stop being charged after that date.

What if I subscribed through my phone?

If you bought Dropbox through the Apple App Store or Google Play Store, you must cancel through that app store, not through Dropbox. Open the App Store or Play Store app, find your subscriptions, locate Dropbox, and tap Cancel. Canceling in Dropbox's website settings will not stop the charges.

Can I cancel and resubscribe later?

Yes. You can cancel anytime and resubscribe later at the standard rate. Your files remain in your account under the free plan while you are unsubscribed. When you resubscribe, you regain access to all your stored files.

Why does Dropbox keep asking me to stay?

During cancellation, Dropbox may offer you a discount or a free trial to keep your subscription. You can ignore these offers and proceed with cancellation. They are optional, and declining them does not affect your account or your files.