Cancel Crunchyroll through your account settings

Log into your Crunchyroll account on any device, go to Account Settings, and select Subscription. Click the button that says "Cancel Subscription" — the exact wording varies slightly depending on whether you're on mobile or desktop, but it's always in the subscription section. Crunchyroll will ask you to confirm the cancellation and may offer you a discount to stay; you can ignore this and proceed.

Your access ends at the end of your current billing cycle, not when ready. If you paid on the 15th of the month, you keep watching until the 15th of next month. Crunchyroll sends a confirmation email after you cancel, so check your inbox (including spam) to verify it went through.

The cancellation takes effect within a few minutes of clicking confirm. You do not need to contact customer support or wait for approval — the system processes it right away. Save the confirmation email as proof in case a charge appears later.

Key Takeaways

  • Cancel directly through Account Settings > Subscription on the Crunchyroll website or app — you do not need to contact customer support.
  • Your access continues until the end of your current billing period, even after you cancel.
  • If you paid with a credit card through Crunchyroll's own payment system, cancelling your subscription stops the charge; if you subscribed through Apple, Google, or Amazon, you may need to cancel through that platform instead.
  • Save your confirmation email as proof in case a charge appears after cancellation.
  • Crunchyroll does not refund the current month's payment when you cancel mid-cycle.

Cancelling a subscription paid through Apple, Google, or Amazon

If you signed up for Crunchyroll through the Apple App Store, Google Play, or Amazon Prime Video, cancelling inside the Crunchyroll app may not stop the charge. These platforms handle the billing separately, so you need to cancel through them instead.

For Apple: Open Settings, tap your name, select Subscriptions, find Crunchyroll, and tap Cancel Subscription. For Google Play: Open the Play Store app, go to your profile icon, select Manage Subscriptions, find Crunchyroll, and tap Cancel Subscription. For Amazon Prime Video: Go to Your Account, select Prime Video Settings, choose Manage Your Prime Video Subscription, find Crunchyroll, and select Cancel.

After you cancel through the platform, log into Crunchyroll and cancel there as well to remove your account access. This prevents accidental re-subscription if you reinstall the app. The platform cancellation stops the charge; the Crunchyroll cancellation stops your viewing access.

What happens to your account after cancellation

Once your billing cycle ends, you lose access to all paid features. You can no longer watch shows, read episodes, or use ad-free viewing. Your account itself stays in the system — you can reactivate it later by subscribing again, and your watchlist and settings remain saved for up to one year.

If you want to delete your account entirely rather than just cancel the subscription, you can request account deletion through the Help Center. This is permanent and cannot be undone. Deletion removes your watchlist, viewing history, and all saved preferences.

Stopping a charge that appeared after cancellation

If Crunchyroll charges you after your cancellation date, contact your bank or credit card company first. They can dispute the charge and often reverse it within a few days. Keep your cancellation confirmation email and the charge receipt as evidence.

You can also contact Crunchyroll support through the Help Center to report the erroneous charge. Include your confirmation email and the date of the unwanted charge. Response times vary, but support typically replies within a few business days. If the charge was recent, your bank's dispute process is usually faster.

Duplicate charges sometimes happen when a payment method fails and the system retries, or when a subscription was reactivated accidentally. Your bank can reverse these charges even if Crunchyroll's support is slow to respond.

Avoiding accidental reactivation

After you cancel, do not click "Resume Subscription" if Crunchyroll offers it during your remaining access period. This when ready restarts your paid plan and triggers a new charge. Similarly, if you reinstall the Crunchyroll app after cancellation, do not sign back in unless you intend to resubscribe — signing in can sometimes trigger a new charge depending on your payment method.

If you want to keep your account but avoid temptation, log out after cancellation. You can still watch free content (with ads) without being signed in. This keeps your watchlist and account settings intact while preventing accidental charges.

Frequently Asked Questions

Do I get a refund if I cancel mid-month?

No. Crunchyroll does not refund unused portions of your subscription. You keep access through the end of your billing cycle, but you do not receive money back. If you were charged twice in one month due to an error, contact support with both charge receipts.

Can I pause my subscription instead of cancelling?

Crunchyroll does not offer a pause feature. Your only options are to stay subscribed or cancel. If you want to stop paying temporarily, cancel now and resubscribe later when you're ready to watch again.

What if I subscribed through a family plan?

If someone else owns the family plan and added you as a member, you cannot cancel the plan yourself — only the plan owner can. You can remove yourself from the plan by going to Account Settings and selecting "Leave Family Plan," but the plan continues for the owner and other members.

How long does it take for the charge to stop after I cancel?

The charge stops after your current billing cycle ends. If you cancel on the 10th and your cycle renews on the 20th, you will be charged one more time on the 20th. After that date, no further charges occur.

What if I forgot when my billing date is?

Check your Crunchyroll Account Settings under Subscription — it shows your next billing date. You can also look at your bank or credit card statement to see when the last charge posted. Knowing this date helps you decide whether to cancel now or wait until closer to renewal.