Cancel BritBox through your Amazon account, not through BritBox itself

When you subscribe to BritBox through Amazon Prime Video Channels, you cancel it in your Amazon account settings, not on the BritBox website or app. Amazon handles the billing and the cancellation — BritBox will not have a way to cancel a subscription you bought through Amazon. The process takes about two minutes and stops charges on your next billing date.

You can cancel on a computer, phone, or tablet. The steps are the same whether you use the Amazon website or the Amazon Prime Video app. Your access to BritBox content ends on the day your current billing period expires, not when ready after you cancel.

Key Takeaways

  • Cancel BritBox in your Amazon account under Prime Video Channels, not in the BritBox app or on BritBox.com.
  • You keep access to BritBox until the end of your current billing period, even after you cancel.
  • The cancellation takes effect on your next billing date, so you will not be charged again.
  • If you cancel by mistake, you can resubscribe to BritBox through Amazon at any time.

Steps to cancel on a computer

Go to amazon.com and sign in to your account. In the top right corner, click Account & Lists, then select Your Account from the dropdown menu.

Scroll down to the section labeled Memberships and Subscriptions and click Prime Video Channels. Find BritBox in the list of active channels. Click the Cancel Channel button next to it. Amazon will ask you to confirm the cancellation — click Cancel Channel again to finish.

You will see a confirmation message on screen. Amazon also sends a confirmation email to the address on your account. Keep this email for your records.

Steps to cancel on the Amazon Prime Video app

Open the Prime Video app on your phone or tablet and sign in if needed. Tap the Menu icon (three horizontal lines) in the bottom right corner. Select Account, then tap Manage Prime Video Channels.

Find BritBox in your active channels and tap it. Tap Cancel Channel and confirm your choice when prompted. The app will show a confirmation screen once the cancellation is complete.

What happens after you cancel

Your BritBox access continues until the end of your current billing cycle. If you were charged on the 15th of the month, you keep access until the 15th of the following month. After that date, you will no longer be able to watch BritBox content, and Amazon will not charge you again.

If you change your mind before your access ends, you can resubscribe to BritBox through Amazon Prime Video Channels at any time. You will be charged the current subscription price on the day you resubscribe.

If you cannot find Prime Video Channels in your account

Some older Amazon accounts or accounts in certain regions do not have Prime Video Channels listed in the same location. If you cannot find it under Memberships and Subscriptions, go to amazon.com/primevideo directly, sign in, and look for a Subscriptions or Manage Your Subscriptions link in the account menu.

If you subscribed to BritBox before Amazon added it to Prime Video Channels, you may have a direct BritBox subscription instead of a channel subscription. In that case, you would cancel through BritBox.com by signing into your BritBox account, going to Account Settings, and selecting Cancel Subscription. Contact BritBox support at help.britbox.com if you are unsure which type of subscription you have.

Troubleshooting cancellation problems

If the Cancel Channel button does not appear, you may not be signed into the correct Amazon account. Sign out completely, then sign back in with the account you used to subscribe to BritBox. Check that you are looking at Prime Video Channels, not a different subscription type.

If you see an error message or the cancellation does not go through, try canceling again in a few minutes. If the problem continues, contact Amazon customer service through your account. Go to amazon.com/help, select Contact Us, and choose Prime Video Channels as the topic. Amazon support can cancel the subscription for you if the website or app is not working.

Frequently Asked Questions

Will I lose access to BritBox when ready after I cancel?

No. You keep access until the end of your current billing period. If you were charged on the 20th, you can watch BritBox until the 20th of the next month, even though you canceled today.

Can I cancel BritBox through the BritBox app?

No. Because you subscribed through Amazon, you must cancel through Amazon. The BritBox app does not have a cancellation option for subscriptions purchased through Prime Video Channels.

What if I want to cancel but keep my Amazon Prime membership?

Canceling BritBox does not affect your Prime membership. You are only canceling the BritBox channel add-on. Your Prime benefits and other Prime Video Channels remain active.

Can I get a refund if I cancel in the middle of a billing period?

Amazon does not refund partial months. You keep access through the end of your billing period, so you are not charged for time you do not use. If you believe you were charged in error, contact Amazon support to discuss a refund.

How do I know if my cancellation went through?

Check your email for a confirmation message from Amazon. You can also go back to Prime Video Channels in your account settings — BritBox should no longer appear in your active channels list if the cancellation was successful.