Cancel BeenVerified through your account settings

Log into your BeenVerified account on their website, go to Account Settings, and select Subscription or Billing. You will see your current plan and a Cancel Subscription button. Click it, choose a reason from the dropdown menu, and confirm. BeenVerified will send you a confirmation email — keep this for your records.

The cancellation takes effect when ready. You lose access to searches and reports right away, even if you paid for a monthly plan that does not end for weeks. You will not receive a refund for unused time on your current billing cycle.

Key Takeaways

  • Cancel through Account Settings on the BeenVerified website by clicking the Cancel Subscription button and confirming your choice.
  • Cancellation is when ready and you lose access when ready, so read any reports you need before you cancel.
  • BeenVerified does not refund unused time on your current billing cycle, so cancelling mid-month means losing the rest of that month's access.
  • If you cannot access your account, contact BeenVerified support by email or phone to request cancellation on your behalf.
  • Check your credit card or bank statement after cancellation to confirm no further charges appear.

read your data before cancelling

BeenVerified does not automatically send you copies of reports you have run or data you have saved. Before you cancel, log in and read or screenshot any background checks, people searches, or phone number lookups you want to keep. Once your account is closed, you cannot retrieve these reports.

Some reports can be exported as PDFs directly from your account. Others you may need to take screenshots of. Spend five minutes on this step — it is much harder to get the information back later.

Contact support if you cannot log in

If you have forgotten your password or cannot access your account, you can still cancel. Go to the BeenVerified login page and click Forgot Password to reset it. If that does not work, email their support team at support@beenverified.com or call their customer service line. Have your account email address and the phone number or email associated with your subscription ready.

Support can take one to three business days to respond to email requests. If you need faster help, calling is usually quicker. Explain that you want to cancel your subscription and cannot log in — they will verify your identity and process the cancellation for you.

Stop automatic charges if cancellation fails

In rare cases, BeenVerified continues to charge your card after you cancel through the website. Check your credit card or bank statement two weeks after cancellation to make sure no new charges appear. If you see a charge after your cancellation date, contact your bank or credit card company and dispute it as an unauthorized charge.

You can also contact BeenVerified support with your cancellation confirmation email and the unwanted charge. Ask them to refund it and confirm in writing that your account is closed. Keep all emails from this exchange — they help if you need to dispute the charge with your bank.

Cancel through your payment method if needed

If BeenVerified continues charging you after cancellation and support does not respond, you can stop the charges through your bank or credit card company. Call the customer service number on the back of your card and ask them to block all future charges from BeenVerified. Provide them with the transaction details from your statement.

This method stops the charges but does not formally close your BeenVerified account. The account may still exist in their system. For a complete cancellation, try the website method or email support first. Use the payment method block as a backup if those do not work.

Understand what happens to your data after cancellation

When you cancel, BeenVerified closes your account but may keep your personal information on file for a period of time. They use this data to comply with legal requirements and to prevent fraud. You can request that they delete your data by emailing support@beenverified.com and asking for account deletion.

BeenVerified will ask you to verify your identity before they delete anything. The deletion process can take several weeks. If you want your data removed, make this request in writing so you have proof you asked.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. BeenVerified charges you for the full month upfront and does not refund unused time. If you cancel on day 15 of a 30-day cycle, you lose access when ready but keep paying for the full month. Plan your cancellation for the end of your billing cycle if you want to avoid wasting money.

How do I know if my cancellation went through?

Check your email for a confirmation message from BeenVerified. Log back into your account — if it says your subscription is cancelled or inactive, it worked. If you still see an active subscription, try cancelling again or contact support. Also watch your bank or credit card statement for charges that should have stopped.

Can I reactivate my account after I cancel?

Yes. You can log back in and restart your subscription at any time. You will need to choose a new plan and provide payment information again. Your old reports and search history may or may not be available depending on how long ago you cancelled.

What if BeenVerified keeps charging me after I cancel?

Email support@beenverified.com with your cancellation confirmation and the unwanted charges. If they do not respond within a week, contact your bank or credit card company and dispute the charges as unauthorized. Your bank can block future charges from BeenVerified while the dispute is being investigated.

Do I need to cancel before my free trial ends?

Yes. If you do not cancel before your trial period ends, BeenVerified will charge your card for a paid subscription automatically. Set a reminder for one day before your trial ends so you do not forget. You can cancel anytime during the trial with no charge.