Cancel Arlo through your account settings

You cancel an Arlo subscription by logging into your Arlo account online, going to your subscription settings, and selecting the option to downgrade or cancel. The process takes about five minutes and you keep access to your cameras until your current billing period ends. After that date, your cameras will still work but you lose cloud recording, person detection, and other features that require a paid plan.

Start by opening a web browser and going to arlo.com. Sign in with the email and password you use for Arlo. If you have two-factor authentication turned on, you will need to enter the code sent to your phone or authenticator app.

Once you are logged in, look for your account menu — usually a profile icon or your name in the top right corner. Click it and select "Subscription" or "Plans and Billing". You should see your current plan listed with the next billing date.

Key Takeaways

  • You must cancel through arlo.com or the Arlo app, not by contacting customer service or your payment provider.
  • Cancellation takes effect at the end of your current billing cycle, so you are not charged again but keep service until that date.
  • After cancellation, your cameras continue to record locally to a hub or microSD card, but cloud storage and AI features stop working.
  • If you cancel and then change your mind, you can resubscribe at any time without losing your camera history or settings.

Find and select the cancel option

On the subscription page, you will see a button or link that says "Manage Subscription", "Change Plan", or "Cancel Subscription" — the exact wording depends on which Arlo app version you are using. Click that button.

Arlo will show you a list of reasons why you might want to cancel, such as "I no longer need this service" or "The price is too high". You do not have to select a reason, but Arlo uses these answers to decide whether to offer you a discount to keep your subscription. If you see a discount offer and want to stay subscribed at a lower price, you can accept it here. If you want to cancel regardless, continue to the next step.

After you confirm your choice, Arlo will send you an email to the address on your account. That email confirms the cancellation date and what features you lose. Save that email in case you need to reference it later.

What happens to your cameras after cancellation

Your Arlo cameras do not stop working when your subscription ends. They will continue to record video if you have an Arlo hub with a microSD card inserted, or if your camera model supports local storage. However, you lose the ability to watch recordings from anywhere — you can only view them by being physically near the hub or camera.

Features that stop working include cloud video storage, person and vehicle detection, activity zones, and push notifications to your phone. If you have multiple cameras, each one loses these features on the same date your subscription ends.

If you change your mind after cancellation, you can resubscribe at any time. Your camera settings, schedules, and any local recordings stay in place. You will not lose anything by canceling and then subscribing again later.

Cancel through the Arlo mobile app instead

If you prefer to cancel on your phone, open the Arlo app and sign in. Tap the menu icon (three horizontal lines) in the bottom right corner, then select "Account" or "Settings".

Look for "Subscription", "Plans", or "Billing" in the account menu. Tap it, and you will see the same subscription page as the website version. Follow the same steps to cancel: select the cancel option, choose a reason if prompted, and confirm.

The mobile app cancellation works exactly the same way as the website. You will receive the same confirmation email, and your subscription ends on the same date.

Do not cancel through your payment provider

You might think you can cancel by telling your bank or credit card company to stop payments to Arlo. This approach causes problems. Your Arlo account will still show an active subscription, and Arlo may send you past-due notices or suspend your account.

The only reliable way to cancel is through your Arlo account settings. That way, Arlo knows you intentionally canceled and will not try to collect payment or lock your account.

Downgrade to a free plan instead of canceling

Arlo offers a free tier that lets you keep your cameras connected and view live video, but without cloud recording or AI features. If you want to keep your cameras active but do not want to pay, you can downgrade to the free plan instead of canceling entirely.

The downgrade process is the same as cancellation: go to your subscription settings and select "Downgrade" or "Change Plan". Choose the free plan from the list. You will keep your cameras, your account, and your settings, but lose paid features when ready.

Downgrading is useful if you think you might want to resubscribe later, because your cameras stay in your account and ready to use. Canceling removes the subscription but leaves your cameras in place, so the difference is mainly about whether you want to keep the account active.

What to do if you cannot find the cancel button

If you are logged in but cannot find the subscription settings, check that you are using the correct Arlo account. Some people have multiple accounts if they set up cameras under different email addresses. Sign out and sign back in with the email address you used when you bought the subscription.

If you are still stuck, try using a different web browser or clearing your browser's cache and cookies. Sometimes outdated cached data prevents the subscription page from loading correctly. Close the browser completely, clear the cache, and try again.

If the cancel button still does not appear, contact Arlo support through their website. You can reach them through a chat window or by submitting a support ticket. Have your account email and the date your subscription started ready when you contact them.

Frequently Asked Questions

Will I get a refund if I cancel mid-month?

No. Arlo does not refund unused portions of your subscription. Your cancellation takes effect at the end of your current billing cycle, so you keep service until that date and are not charged again. If you cancel on the first day of your billing period, you lose most of that month's payment.

Can I cancel just one camera's subscription instead of the whole account?

Arlo subscriptions cover your entire account, not individual cameras. When you cancel, all your cameras lose cloud recording and AI features at the same time. You cannot keep one camera on a paid plan and cancel the others.

What if I cancel and then want to resubscribe?

You can resubscribe at any time by going back to your subscription settings and selecting a plan. Your cameras, settings, and local recordings all stay in place. Arlo will not charge you for the time between cancellation and resubscription.

Do I need to unplug my cameras before canceling?

No. Your cameras will continue to work after cancellation. You only need to unplug them if you want to stop using them entirely. If you have a hub with a microSD card, local recording will continue even after your subscription ends.

Will canceling delete my recorded videos?

Videos stored in Arlo's cloud will be deleted according to Arlo's retention policy, which is usually 30 days after cancellation. Videos stored locally on a microSD card in your hub will stay there indefinitely. read any important cloud recordings before your subscription ends if you want to keep them.