Cancel Amazon Prime Video through your Amazon account settings

To stop your Amazon Prime Video subscription, sign into your Amazon account on any web browser, go to Account & Lists in the top right, select Your Account, then find Prime membership in the left menu. Click Manage Membership, scroll down to End membership, and select Cancel Prime membership. Amazon will ask you to confirm and show you when your access ends — usually the same day you cancel, unless you are in the middle of a billing period.

If you signed up for Prime Video as a standalone subscription (not as part of a full Prime membership), the cancellation path is different. From your account, go to Account & Lists, select Your Account, then Prime Video membership in the left menu. Click Manage membership and select Cancel Prime Video membership. You will lose access to Prime Video when ready, though you keep any other Prime benefits if you have a full membership.

The cancellation takes effect right away on the website. You may still see the app on your device, but when you try to open it, you will be asked to sign in again — and your account will no longer have access.

Key Takeaways

  • Cancelling Prime Video through your Amazon account settings takes effect when ready and requires no phone call or email.
  • If you have a full Prime membership, cancelling Prime Video alone keeps your other Prime benefits like free shipping and Prime Music.
  • If you cancel a full Prime membership, you lose Prime Video along with all other Prime benefits.
  • The Prime Video app may remain on your device after cancellation, but you cannot watch anything without signing in again.
  • Amazon does not charge a cancellation fee, and you do not owe anything for the remainder of a billing period once you cancel.

The difference between cancelling Prime Video alone and cancelling full Prime

Amazon offers Prime Video in two ways: as part of a full Prime membership (which includes free shipping, Prime Music, and other benefits), or as a standalone subscription. Which one you have changes what happens when you cancel.

If you have a full Prime membership and cancel only Prime Video, you keep free shipping, Prime Music, and all other Prime benefits. Your next Prime membership bill will still arrive on schedule. If you have a standalone Prime Video subscription, cancelling removes only video access — you lose nothing else because there is nothing else attached to it.

To know which you have, check your last Amazon receipt or credit card statement. It will say either "Prime membership" or "Prime Video membership". You can also look at your account: if you see Prime membership in the left menu under Account, you have the full membership. If you see only Prime Video membership, you have the standalone subscription.

What happens to your account and content after you cancel

Once you cancel, you lose the ability to watch anything on Prime Video when ready. Shows you were watching mid-season stop playing. Your watchlist and viewing history remain in your account, so if you resubscribe later, those records are still there — but you cannot access them while cancelled.

You can resubscribe at any time by going back to the same Manage membership page and selecting Resume Prime Video membership or Resume Prime membership. Amazon does not charge a reactivation fee. Your billing will restart on the day you resubscribe.

If you had a promotional rate (like three months for $9.99), resubscribing usually means you pay the regular monthly price unless another promotion is running. Check the price before you confirm.

Cancel Prime Video on the mobile app instead

You can also cancel through the Prime Video app on your phone or tablet, though the website is usually faster. Open the app, tap the Menu icon (three horizontal lines) at the bottom right, select Account, then Manage Prime membership or Manage Prime Video membership depending on which you have. Tap Cancel membership and confirm.

The app method works the same way as the website — your cancellation takes effect when ready, and you lose access as soon as you close the app. Some people find the app easier because they do not have to remember their password, since they are already signed in.

If you cannot find the cancellation option

If the Cancel membership button does not appear, you may have a different type of subscription. Some people sign up for Prime Video through a third-party service like Apple, Google Play, or The Roku Channel instead of directly through Amazon. In that case, you must cancel through that service, not through Amazon.

To check, go to your Amazon account and look at Prime membership or Prime Video membership. If it says "Managed by [Apple/Google/Roku]" or similar, contact that company's support to cancel. If it says "Managed by Amazon", use the steps above.

You can also contact Amazon customer service by going to Account & Lists, selecting Your Account, scrolling to the bottom, and clicking Contact Us. Tell them you want to cancel Prime Video, and they can walk you through the process or cancel it for you.

Frequently Asked Questions

Will I get a refund if I cancel in the middle of a billing period?

No. Amazon does not refund partial months. If you cancel on the 15th of a month and your billing date is the 20th, you keep access until the 20th, then lose it. You do not owe anything after that date, and you do not get money back for the days you do not use.

Can I pause my Prime Video subscription instead of cancelling?

Amazon does not offer a pause option for Prime Video. You either keep the subscription active and pay, or you cancel. If you think you might resubscribe soon, cancelling is fine — there is no penalty for reactivating later.

What if I cancel Prime membership by mistake?

You can resubscribe when ready through the same Manage membership page. Click Resume Prime membership, and your access restarts right away. If you were charged for a full month you did not use, contact Amazon support to ask about a refund — they sometimes grant them for accidental cancellations within a few days.

Do I lose my Prime Video watchlist when I cancel?

No. Your watchlist, viewing history, and recommendations stay in your account. If you resubscribe later, everything is still there. You just cannot see or access it while your subscription is cancelled.