Cancel Amazon Prime Video directly through your Amazon account
You cancel Amazon Prime Video through your Amazon account settings, not through the Prime Video app itself. The steps take about two minutes. You will need your Amazon login and password.
Go to amazon.com and sign in. Click the account icon in the top right corner and select "Your Account". Scroll down to "Memberships and subscriptions" and click "Prime Video". Click "Manage Your Prime Video Membership" and then "Cancel Your Prime Video Membership". Amazon will ask you to confirm and may show you a discount offer — you can decline and proceed with the cancellation.
Your access ends when ready after you confirm. If you paid for a full month or year, you will not receive a refund for the unused portion — Amazon's policy does not offer prorated refunds for mid-cycle cancellations.
Key Takeaways
- Cancel through amazon.com under Your Account > Memberships and subscriptions > Prime Video, not through the app.
- Your access stops right away, even if you prepaid for the rest of the month or year.
- Amazon does not refund unused time when you cancel mid-cycle.
- You can reactivate Prime Video later without losing your watchlist or viewing history.
- Canceling Prime Video does not cancel Amazon Prime shipping if you have both.
Prime Video and Prime shipping are separate subscriptions
Many people think canceling Prime Video also cancels Amazon Prime shipping, or vice versa. They are two separate charges on your account. Canceling one does not affect the other.
If you have both subscriptions and want to keep shipping but drop video, cancel only Prime Video. If you want to keep video but drop shipping, you need to cancel Prime separately through the same Memberships and subscriptions menu. Check your account to see which subscriptions you actually have — some people have only one.
What happens to your account after you cancel
After cancellation, you lose access to Prime Video's streaming library when ready. You cannot watch any shows or movies, even ones you started. Downloaded content on the Prime Video app becomes unwatchable.
Your watchlist, viewing history, and profile settings stay saved in your account. If you reactivate Prime Video later, everything will be there. You do not need to rebuild your watchlist or re-rate shows.
You will stop receiving Prime Video emails about new releases and recommendations. You can reactivate anytime by going back to the same Memberships and subscriptions menu and selecting "Reactivate".
Canceling through a third-party payment method
If you subscribed to Prime Video through Apple, Google Play, or another app store instead of directly through Amazon, you must cancel through that service, not through Amazon.com. Canceling on Amazon's website will not stop the charge if you signed up through an app.
For Apple subscriptions, go to Settings > [Your Name] > Subscriptions > Prime Video > Cancel Subscription. For Google Play, open the Play Store app, go to your account menu, select Subscriptions, tap Prime Video, and select Cancel Subscription. For other platforms, check that service's subscription settings.
After you cancel through the app store, your Prime Video access will end on your next billing date, not when ready. App store subscriptions typically give you access through the end of the current billing period.
Stopping charges without losing access
If you want to pause your subscription instead of canceling it completely, Amazon does not offer a pause feature for Prime Video. Your only options are to keep paying or cancel.
Some people cancel and reactivate seasonally — for example, canceling in summer when they do not watch much, then reactivating in fall. Since your watchlist and history stay saved, this works without losing anything. Just remember to reactivate before the shows you want to watch air.
Refunds and billing disputes
Amazon does not refund the unused portion of your subscription when you cancel mid-cycle. If you paid for a full year and cancel after one month, you lose the remaining eleven months of payment.
If you were charged twice in one month or charged after you canceled, contact Amazon Customer Service through your account. Go to Your Account > Contact Us and describe the charge. Amazon handles billing disputes through that channel, not through Prime Video settings. Keep records of your cancellation date and any confirmation emails.
Frequently Asked Questions
Will I lose my Prime Video watchlist if I cancel?
No. Your watchlist, viewing history, ratings, and profile settings stay saved in your Amazon account after you cancel. If you reactivate Prime Video later, everything will be there exactly as you left it.
Can I cancel Prime Video but keep Amazon Prime shipping?
Yes. Prime Video and Prime shipping are separate subscriptions. Canceling Prime Video does not affect your shipping membership. Go to Memberships and subscriptions and cancel only Prime Video if that is what you want.
What if I subscribed through my phone's app store instead of Amazon.com?
You must cancel through that app store, not through Amazon. For Apple, go to Settings > Subscriptions > Prime Video > Cancel. For Google Play, open the Play Store app and find Subscriptions > Prime Video > Cancel. Your access ends on your next billing date, not when ready.
Do I get a refund if I cancel partway through the month?
No. Amazon does not refund unused time when you cancel mid-cycle. If you paid for a full month or year, that money is not returned. Your access stops right away, but the refund policy does not change.
Can I reactivate Prime Video after I cancel?
Yes. You can reactivate anytime by going back to Your Account > Memberships and subscriptions > Prime Video and selecting Reactivate. Your watchlist and history will still be there. You will be charged again starting with your next billing cycle.