How to cancel Albert
To cancel Albert, log into your account on the Albert app or website, go to Settings, select Subscription, and tap Cancel Subscription. You will see a confirmation screen asking why you are canceling — you can skip this or answer it. Once you confirm, your subscription ends when ready, though you keep access to Albert's free features until your current billing cycle closes.
Albert charges monthly on the same date each month. If you cancel mid-cycle, you do not get a refund for the unused portion — your paid access straightforward runs out on your next billing date. For example, if you pay on the 15th and cancel on the 20th, you keep the paid tier until the 15th of the following month.
If you cannot find the cancel button in the app, try the website version instead. Some users report the mobile app hides the option deeper in the menu. You can also contact Albert support through the app's help section, and they can cancel for you, though doing it yourself takes about two minutes.
Key Takeaways
- Cancel Albert by opening Settings, selecting Subscription, and tapping Cancel Subscription in the app or on the website.
- Cancellation takes effect when ready, but you keep paid features until your next billing date — no refunds are issued for unused time.
- Albert charges on the same date each month, so check your bank statement or the app to know exactly when your next charge would occur.
- If the cancel button does not appear in the app, try the website version or contact Albert support through the in-app help section.
What happens to your money after you cancel
Albert's main paid feature is Albert Cash Advance, which lets you borrow up to $250 between paychecks. If you have an active advance when you cancel, you still owe that money back. Albert will continue to deduct repayments from your linked bank account on your regular schedule, even though your subscription is gone.
The free version of Albert includes spending tracking and savings tools. After your paid subscription ends, you can still use these features at no cost. You will no longer see personalized financial insights or get access to the cash advance feature, but your account and transaction history stay in place.
How to stop Albert from charging you before canceling
Albert charges your linked bank account directly. If you want to prevent any charges before you formally cancel, you can remove your bank account from Albert's settings. Go to Settings, select Payment Method, and delete the linked account. This stops all charges when ready, including any scheduled cash advance repayments.
Removing your bank account does not cancel your subscription — it just disconnects the payment method. If you remove the account and then later want to use Albert again, you will need to re-link a bank account. Formal cancellation through the subscription menu is cleaner if you do not plan to return.
Canceling if you signed up through your phone's app store
If you subscribed to Albert through Apple's App Store or Google Play, you may need to cancel through that store instead of through Albert itself. Open your phone's settings, go to Subscriptions (on iPhone) or Google Play (on Android), find Albert, and select Cancel. This route is required if Albert charged your Apple ID or Google Play balance rather than your bank account directly.
Check your most recent receipt to see which payment method Albert used. If it says "Apple" or "Google" in the receipt, cancel through the app store. If it shows your bank name, cancel through Albert's app or website. Canceling in the wrong place will not stop your charges.
What to do if Albert keeps charging after you cancel
If Albert continues to charge you after you have canceled, first check that the cancellation actually went through. Log back into your account and verify that your subscription status shows as canceled or inactive. Sometimes the confirmation screen appears but the action does not complete — try canceling again.
If your account shows canceled but charges keep appearing, contact Albert support when ready through the app's help section. Have your cancellation date and the dates of any unwanted charges ready. You can also dispute the charges with your bank by calling the number on the back of your debit or credit card and explaining that you canceled the subscription.
Banks can usually reverse unauthorized charges within 60 days. Keep screenshots of your canceled subscription status and any support messages from Albert — your bank will ask for proof that you canceled.
Downgrading instead of canceling
Albert does not offer a "downgrade" option that lets you keep some paid features at a lower price. You either have the paid subscription or you do not. If you want to keep using Albert but cannot afford the monthly fee right now, canceling and using the free version is your only option. You can always re-subscribe later if your situation changes.
The free version includes spending tracking, savings goals, and basic financial insights. You lose the cash advance feature and personalized recommendations, but your account and history remain intact. Many people use the free tier for months or years without paying.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Albert does not issue refunds for unused time in your billing cycle. If you pay on the 15th and cancel on the 20th, you keep access until the 15th of next month, but you do not get money back for those five days. You only avoid the next month's charge.
Can I cancel Albert through my bank?
You can ask your bank to block Albert's charges, but this is not the same as canceling your subscription. Your subscription will still be active, and Albert may try to charge you again or send your account to collections. Always cancel through Albert first, then dispute any charges that appear after that date.
What if I forgot my Albert password?
Use the "Forgot Password" link on Albert's login screen to reset it. You will receive an email with a reset link. If you do not have access to the email address you used to sign up, contact Albert support through their website and explain the situation — they can help you regain access so you can cancel.
Does canceling Albert close my savings account with them?
Albert does not offer a savings account — it only links to your existing bank account. Canceling your subscription does not affect your bank account or any money in it. Your bank account stays open and your money stays there, even after Albert is canceled.
How long does it take for Albert to stop charging after I cancel?
Cancellation is when ready, but your final charge may still process if it was already scheduled. You will not be charged again after your current billing cycle ends. If a charge appears after your billing date has passed, contact Albert support or dispute it with your bank.