How to cancel Truthfinder
Truthfinder is a people search service that charges a monthly subscription after an initial trial period. To cancel, log into your Truthfinder account on their website, go to Account Settings, select Subscription, and click Cancel Subscription. You will see a confirmation page asking why you are canceling — you can skip this or answer it. Truthfinder will send a confirmation email once the cancellation is complete.
If you cannot access your account online, call Truthfinder customer service at 1-888-519-9299. They can cancel over the phone and will ask for your email address and account details. Keep the confirmation number they provide. Cancellation takes effect when ready, though you may retain access through the end of your current billing cycle depending on when you cancel within that cycle.
If you signed up through a third-party platform or app store (Apple App Store, Google Play, Amazon), you must cancel through that platform instead of through Truthfinder directly. The process differs by platform and is covered in the section below.
Key Takeaways
- Log into your Truthfinder account, go to Account Settings, then Subscription, and click Cancel Subscription to end your membership online.
- If you cannot access your account, call 1-888-519-9299 and provide your email address and account details for phone cancellation.
- Subscriptions purchased through Apple App Store, Google Play, or Amazon must be canceled through those platforms, not through Truthfinder's website.
- Save your cancellation confirmation number and email for your records in case billing continues after cancellation.
- Check your credit card or bank statement one billing cycle after cancellation to confirm charges have stopped.
Canceling a subscription purchased through an app store
If you subscribed to Truthfinder through the Apple App Store, open the App Store app on your iPhone or iPad, tap your profile icon in the top right, select Subscriptions, find Truthfinder, and tap Cancel Subscription. You will see options to keep the subscription or confirm cancellation. Choose to cancel, and Apple will send a confirmation email.
For Google Play subscriptions, open the Google Play app on an Android device, tap your profile icon, go to Payments and Subscriptions, select Subscriptions, find Truthfinder, and tap Cancel Subscription. Confirm the cancellation on the next screen. Google will email you a confirmation.
Amazon subscriptions are canceled through your Amazon account. Go to Your Account, select Login & Security, scroll to the Subscriptions section, find Truthfinder, and select Cancel Subscription. Amazon will ask you to confirm and will send a confirmation email. In all three cases, the cancellation takes effect at the end of your current billing period, not when ready.
What happens after you cancel
Once you cancel, your Truthfinder account will remain active until the end of your current billing cycle. You can still log in and use the service during this time. After the cycle ends, your account will be deactivated and you will lose access to search results and saved reports.
Truthfinder does not refund charges for partial months or unused time. If you cancel on the 15th of a month but your billing date is the 1st, you will lose access on the 1st of the next month without a refund for the days between cancellation and the end of the cycle. Plan your cancellation date accordingly if this matters to you.
If charges continue after cancellation
Check your credit card or bank statement 5 to 10 business days after your cancellation confirmation. If Truthfinder continues to charge you after the cancellation date, contact them when ready at 1-888-519-9299 with your confirmation number. Have your statement ready to show the unauthorized charge.
If Truthfinder does not reverse the charge within 5 business days, contact your credit card company or bank directly. You can dispute the charge as unauthorized and request a refund. Provide the customer service representative with your cancellation confirmation email and the dates of the unwanted charges. Most card companies will reverse charges within 30 days of your dispute.
Preventing accidental resubscription
Some people find themselves resubscribed to Truthfinder after canceling. This usually happens because a saved payment method was used to restart the subscription, or because a free trial was offered and automatically converted to paid. To prevent this, delete your saved payment method from your Truthfinder account after canceling.
Log into your account one final time after cancellation, go to Account Settings, select Payment Methods, and remove any stored credit cards or payment information. If you subscribed through an app store, also remove the saved payment method from that platform's settings. This step takes two minutes and prevents accidental charges if you ever log back in.
Frequently Asked Questions
Can I get a refund if I cancel mid-month?
No. Truthfinder does not refund unused portions of your subscription. If you cancel on the 15th but your billing cycle runs from the 1st to the 30th, you will not receive a refund for the remaining days. Your access ends on the 30th.
What if I forgot my Truthfinder password?
Go to the Truthfinder login page and click Forgot Password. Enter your email address and Truthfinder will send a reset link. If you do not receive it within 10 minutes, check your spam folder. If you still cannot reset your password, call customer service at 1-888-519-9299 and they can cancel your subscription without logging in.
Do I need to cancel before my free trial ends?
Yes. Truthfinder automatically converts free trials to paid subscriptions on the last day of the trial period. If you do not want to be charged, cancel before that date. The exact date should be in your confirmation email from when you signed up.
Will canceling delete my saved searches and reports?
Yes. Once your account is deactivated after the billing cycle ends, you lose access to all saved searches, reports, and account data. If you need to keep any information, read or screenshot it before your access ends.