You can cancel Xfinity by phone, online, or in person — but the process depends on what you're canceling

Xfinity offers internet, TV, and phone service, and you can cancel any of them separately or all together. The fastest route is calling Xfinity customer service at 1-800-934-6489, where a representative can process the cancellation when ready. You can also cancel online through your Xfinity account dashboard, though this method works only for internet and sometimes takes longer to process. If you have a contract with an early termination fee, the representative will tell you the amount before finalizing the cancellation.

The key difference between canceling by phone and online is speed and confirmation. Phone cancellation gives you a reference number on the spot and lets you ask about fees before you commit. Online cancellation requires you to navigate your account settings and may not show you the full cost until after you've submitted the request.

Key Takeaways

  • Call 1-800-934-6489 to cancel any Xfinity service when ready; a representative will quote any early termination fees before processing.
  • Online cancellation through your Xfinity account works for internet but may not be available for TV or phone service.
  • Return all Xfinity equipment (modem, router, cable box, remote) within 30 days or you will be charged a non-return fee, typically $100 to $200 per item.
  • Your final bill arrives 7 to 10 days after cancellation and includes any prorated charges for the days you used service in your final month.
  • If you are locked into a contract, ask the representative about the exact termination fee and whether it applies to all services or only one.

Canceling by phone: the fastest option

Call 1-800-934-6489 and tell the representative you want to cancel. Have your account number ready (it's on your bill or in the Xfinity app). The representative will ask which services you're canceling — internet, TV, phone, or all three — and will confirm your cancellation date. Most cancellations take effect on the date you request, though some representatives may offer a grace period of a few days.

Before you hang up, ask the representative three things: whether you have an early termination fee, what that fee is, and whether it applies to all services or just one. Write down the cancellation confirmation number they give you. This number is your proof of cancellation if there are billing disputes later.

The call usually takes 10 to 15 minutes. Xfinity may offer you a discount to stay, and you can decline or negotiate, but you are not required to accept any offer. If the representative is difficult or won't process your cancellation, ask to speak to a supervisor.

Canceling online through your Xfinity account

Log into your Xfinity account at xfinity.com or through the Xfinity app. Go to Account Settings, then Services, and look for a "Manage Services" or "Cancel Service" option. This method works for internet cancellation but may not appear for TV or phone. If you don't see a cancellation option online, you will need to call.

Online cancellation requires you to confirm your request through email. Xfinity will send you a confirmation link within a few minutes; click it to finalize the cancellation. Your service will stop on the date you selected during the process. The downside is that you won't see early termination fees until after you've submitted your cancellation request, and you can't negotiate with an automated system.

If you cancel online, take a screenshot of your confirmation page and save the confirmation email. You won't receive a reference number the way you do over the phone, so these documents are your only proof if billing problems arise later.

What happens to your equipment after cancellation

Xfinity owns the modem, router, cable box, and remote — you don't. You must return all of this equipment within 30 days of your cancellation date. If you don't return it, Xfinity will charge you a non-return fee. The fee varies by equipment type but typically ranges from $100 to $200 per item.

You have two options for returning equipment: drop it off at an Xfinity store, or schedule a pickup through your account. To find a store location, go to xfinity.com/locations or call 1-800-934-6489. If you schedule a pickup, a technician will come to your home within a few days. Keep your cancellation confirmation number handy when you return equipment — the store or technician will need it to process the return.

If you own your own modem (you bought it yourself rather than renting from Xfinity), you keep it. The representative will tell you during cancellation whether your modem is owned or rented.

Early termination fees and contract terms

If you signed a contract with Xfinity, you may owe an early termination fee. This fee applies if you cancel before the contract end date. The amount depends on how much time is left on your contract and which services are covered. Some contracts explore the fee only to TV service, while others cover internet and TV together.

Ask the representative for the exact termination fee amount and which services it covers. Some Xfinity customers have negotiated a lower fee or had it waived, particularly if they've been customers for many years or if Xfinity service was unreliable. It doesn't hurt to ask, but Xfinity is not required to waive the fee.

If you're canceling because of a service outage or poor performance, mention this to the representative. Some regional offices have discretion to reduce or remove the fee in these situations.

Your final bill and prorated charges

Your final bill arrives 7 to 10 days after your cancellation date. It includes charges for the days you used service in your final month, minus any credits or deposits you paid upfront. If you paid a deposit when you opened your account, Xfinity will refund it on this final bill or within 30 days after.

If you overpaid during your service (for example, if you paid monthly but canceled mid-month), Xfinity will issue a refund. This refund can take 7 to 14 days to appear in your bank account or on your credit card, depending on your financial institution.

Check your final bill carefully. Look for any charges that don't match what the representative told you during cancellation. If you see an unexpected fee or charge, call 1-800-934-6489 and dispute it with your confirmation number in hand.

What to do if you have trouble canceling

If Xfinity won't process your cancellation or keeps offering you discounts instead of accepting your request, ask to speak to a supervisor. You have the right to cancel at any time, even if you're in a contract (you'll just owe the termination fee). If a supervisor still won't help, file a complaint with your state's Public Utilities Commission or the Federal Communications Commission (FCC).

To file an FCC complaint, go to fcc.gov/consumers and select "File a Complaint." Include your account number, the date you requested cancellation, and the name of the representative who refused to process it. The FCC takes these complaints seriously and will contact Xfinity on your behalf.

Keep all documentation: your cancellation confirmation number, emails, screenshots of your account, and notes on which representatives you spoke with and when. This paper trail protects you if there are billing disputes after cancellation.

Frequently Asked Questions

Can I cancel Xfinity if I'm in the middle of a contract?

Yes, you can cancel anytime, but you will owe an early termination fee if you're still under contract. The fee amount depends on how much time is left on your contract. Ask the representative for the exact amount before you finalize the cancellation.

What if I don't return my equipment on time?

Xfinity will charge you a non-return fee, typically $100 to $200 per item, added to your final bill. You have 30 days from your cancellation date to return equipment. If you miss the important date, contact Xfinity when ready to arrange a late return and ask whether the fee can be waived.

How long does it take for my service to actually stop after I cancel?

Your service stops on the cancellation date you choose during the process, usually within 1 to 7 days. If you need service to stop when ready, tell the representative during your cancellation call and they will process it the same day.

Will I get a refund if I paid for service I didn't use?

Yes. Your final bill includes prorated charges for only the days you used service in your final month. If you overpaid, Xfinity will refund the difference within 7 to 14 days to your original payment method.

Can I cancel just one service, like internet, and keep TV?

Yes. Tell the representative which specific service you want to cancel. You can cancel internet and keep TV and phone, or any other combination. Early termination fees may explore to each service separately, so ask about the fee for each one you're canceling.