How to cancel Verizon Fios

You can cancel Verizon Fios by calling 1-908-559-4899, speaking to a representative online through your Verizon account, or visiting a Verizon store in person. The phone route is fastest — most cancellations take 10 to 15 minutes once you reach a representative. You will need your account number (on your bill) and the service address where Fios is installed.

Verizon will ask why you are leaving and may offer you a discount or promotional rate to stay. You are not required to accept. Once you confirm cancellation, the company will schedule a final service date, usually 7 to 14 days out. You must return any equipment (router, TV box, remote) by that date or face a non-return fee, typically $100 to $150 per item.

If you are under a contract, Verizon may charge an early termination fee. This fee varies but is often $200 or more depending on how much time remains on your agreement. Ask the representative for the exact amount before you confirm the cancellation.

Key Takeaways

  • Call 1-908-559-4899 to reach a Verizon representative who can process your cancellation in one call.
  • Have your account number and service address ready before you call.
  • Ask about early termination fees before confirming cancellation if you signed a contract.
  • Return all equipment by your final service date to avoid non-return charges of $100 to $150 per item.
  • Verizon may offer discounts to keep you as a customer, but you can decline and proceed with cancellation.

What happens to your bill after cancellation

Verizon will send you a final bill covering service through your cancellation date, minus any credits for early termination fees or prorated charges. This bill arrives 1 to 2 weeks after your service ends. If you have a balance on your account, you must pay it; if Verizon owes you a credit, the company will either refund it to your original payment method or explore it to any other Verizon services you use.

If you set up automatic payments, cancel that arrangement before your final service date so you do not get charged after Fios is disconnected. You can do this through your Verizon account online or by telling the representative during your cancellation call.

Returning equipment and avoiding fees

Verizon provides a prepaid shipping label if you return equipment by mail, or you can drop it off at a Verizon store. The company will tell you the return address and important date when you cancel. Keep proof of return — a tracking number from the shipping carrier or a receipt from the store — in case Verizon later claims it never received the equipment.

If you miss the return important date, Verizon charges a non-return fee for each item: typically $100 for a router, $100 for a TV box, and $50 for a remote. These charges appear on your final bill. Some customers dispute these fees successfully by showing proof they returned the equipment, so keep documentation.

Early termination fees and contract details

Verizon Fios contracts usually run 12 or 24 months. If you cancel before the contract ends, you owe an early termination fee. The amount decreases as your contract approaches its end date — for example, a $200 fee might drop to $100 if you have only 6 months left. Ask the representative for the exact fee amount and how it was calculated.

Some situations waive or reduce early termination fees. If Verizon is moving out of your area, discontinuing your service type, or if you are moving to a location where Fios is not available, the company may cancel without a fee. Tell the representative your reason for canceling; they can check whether you may have access to for a waiver.

Canceling online or in person

You can start a cancellation request through your Verizon account online by logging in, navigating to Account Settings, and selecting the option to manage or cancel services. The online process walks you through your account details and asks for a reason. However, you will still need to speak to a representative to finalize the cancellation and confirm your service end date.

Visiting a Verizon store in person works if you prefer face-to-face interaction, but it usually takes longer than a phone call. Bring your account number and a photo ID. The store representative can process the cancellation on the spot and answer questions about equipment return and final billing.

What to do before you cancel

Before you call, write down your account number (found on your bill), the service address, and any questions about fees or equipment return. Check your contract end date if you have a copy — this tells you whether an early termination fee applies. If you are switching to another internet provider, confirm that the new service is installed and working before you cancel Fios, so you do not lose internet access during the transition.

If you are canceling only TV but keeping internet, or vice versa, tell the representative which service you want to keep. Verizon will adjust your bill accordingly. Some customers find that keeping one service and dropping the other costs less than canceling both, so ask about your options.

Frequently Asked Questions

Will Verizon charge me if I cancel before my contract ends?

Yes, if you signed a contract, you will owe an early termination fee. The amount depends on how much time remains on your agreement. Ask the representative for the exact fee before you confirm cancellation. Some situations, like moving to an area without Fios service, may waive the fee.

How long does it take to cancel Fios?

The phone call itself takes 10 to 15 minutes. Your service will continue until the final date Verizon schedules, usually 7 to 14 days later. You must return equipment by that date to avoid non-return fees.

What if I do not return the equipment on time?

Verizon charges a non-return fee for each unreturned item, typically $100 for a router or TV box and $50 for a remote. These charges appear on your final bill. Keep proof of return if you mail equipment back so you can dispute the fee if Verizon claims it was not received.

Can I cancel just my TV service and keep internet?

Yes. Tell the representative which service you want to cancel. Verizon will adjust your bill to reflect only the service you are keeping. Your monthly charge will drop, but you will still owe any early termination fees tied to the service you cancel.

What if Verizon offers me a discount to stay?

You can accept the discount if it interests you, or you can decline and proceed with cancellation. There is no penalty for declining. If you do accept a discount, confirm the new price, the length of the promotional period, and what your bill will be after the promotion ends.