Cancel Truthfinder through your account settings

Log into your Truthfinder account on their website, go to Account Settings, and select Subscription or Billing. You will see your current plan and a Cancel Subscription button. Click it, choose a reason if prompted, and confirm. Truthfinder will send a confirmation email — keep this for your records.

If you signed up through a mobile app instead of the website, you may need to cancel through your phone's app store rather than Truthfinder directly. On iPhone, go to Settings > [Your Name] > Subscriptions > Truthfinder > Cancel Subscription. On Android, open Google Play, tap your profile icon, go to Payments and Subscriptions > Subscriptions > Truthfinder > Cancel Subscription.

Cancellation takes effect at the end of your current billing cycle, not when ready. If you are charged again after canceling, contact Truthfinder support with your confirmation email and request a refund. Keep the confirmation email even if the cancellation appears to go through without problems — you may need it later if a charge appears on your statement.

Key Takeaways

  • Cancel through your Truthfinder account settings on their website, or through your phone's app store if you subscribed via an app.
  • Your subscription ends at the end of your current billing period, not the moment you cancel.
  • Save the cancellation confirmation email in case you are charged after canceling and need to dispute the charge.
  • If Truthfinder continues to charge you after cancellation, contact their support team with your confirmation and request a refund.
  • You can also contact your bank or credit card company to dispute recurring charges if Truthfinder does not respond to refund requests.

What happens to your data after cancellation

Truthfinder will deactivate your account but may retain your personal information for a period of time. If you want your data deleted, contact their support team and request account deletion. They typically have a data retention policy that outlines how long they keep information after cancellation.

Deleting your account is different from canceling your subscription. Canceling stops the charges; deletion removes your stored information from their servers. You may need to request deletion separately if Truthfinder does not automatically delete your data when you cancel. This is important if you are concerned about your personal information remaining in their database.

Disputing charges if cancellation fails

If you cancel but Truthfinder charges you again, your first step is to contact their support team directly. Provide your cancellation confirmation email and the date you canceled. Ask for a refund and a written explanation of why you were charged.

If Truthfinder does not respond or refuses to refund you within 30 days, contact your bank or credit card company. Tell them you canceled the subscription and were charged anyway. Most banks can dispute the charge and reverse it, a process called a chargeback. Provide your cancellation confirmation and any emails from Truthfinder as proof. Your bank will investigate and typically side with you if you have documentation of the cancellation.

Preventing accidental resubscription

After you cancel, do not click any "Reactivate" or "Resume" links in emails from Truthfinder, as these will restart your subscription when ready. If you receive promotional emails offering a discount to return, ignore them unless you actually want to resubscribe.

Check your bank or credit card statement for 30 to 60 days after canceling to make sure no new charges appear. If you see a charge labeled Truthfinder or a similar name, report it to your bank right away. Many people miss unauthorized charges because they do not review their statements carefully in the weeks after canceling.

Canceling a free trial before it converts

If you signed up for a free trial, Truthfinder will convert it to a paid subscription automatically unless you cancel before the trial ends. The trial period is usually 7 days, but check your confirmation email for the exact end date. Mark the end date on your calendar so you do not forget.

Cancel the same way you would cancel a paid subscription — through Account Settings or your app store. Do this at least one day before the trial ends to avoid being charged. If you are charged for a trial you canceled, contact support with your cancellation confirmation and request a refund. Many companies will honor refund requests for trial conversions if you can show you canceled before the important date.

Frequently Asked Questions

Can I get a refund if I cancel in the middle of my billing cycle?

Truthfinder typically does not refund unused time in your current billing cycle. Your subscription ends at the end of that cycle, and you lose access to the service at that point. If you were charged unexpectedly or without consent, contact support to request an exception.

What if I forgot my Truthfinder password and can't log in to cancel?

Use the "Forgot Password" link on the Truthfinder login page to reset it. If you no longer have access to the email address you used to sign up, contact Truthfinder support directly and provide proof of identity. They can help you regain access or cancel the account for you.

Will canceling my Truthfinder account delete my search history?

Canceling your subscription deactivates your account but does not automatically delete your search history or saved reports. If you want that information removed, contact Truthfinder support and request data deletion. They will outline what information they can remove and how long it takes.

Can I pause my subscription instead of canceling it?

Truthfinder does not offer a pause option. You can only cancel or keep your subscription active. If you want to stop charges temporarily, cancel now and resubscribe later if you need the service again.

How do I know if my cancellation actually went through?

Check your email for a cancellation confirmation from Truthfinder. Log back into your account and verify that your subscription status shows as canceled or inactive. If you do not see a confirmation email within a few hours, contact support to confirm the cancellation was processed.