How to cancel Spokeo

You can cancel Spokeo through your account settings on their website, by calling their customer service line, or by requesting cancellation through your credit card company. The fastest route is logging into your Spokeo account, going to Account Settings, and selecting Cancel Subscription — this usually takes effect when ready and stops future charges. If you cannot access your account or prefer not to use the website, calling 1-844-SPO-KEEO (1-844-776-5336) will connect you to a representative who can process the cancellation over the phone.

Spokeo charges monthly or annually depending on which plan you chose when you signed up. Cancelling stops new charges but does not refund money you have already paid for the current billing period. If you were charged recently and want to dispute the charge itself rather than straightforward stop future ones, that is a separate process handled by your bank or credit card company.

Key Takeaways

  • Log into your Spokeo account, find Account Settings, and select Cancel Subscription to stop charges when ready without calling.
  • If you cannot access your account, call 1-844-776-5336 and have your account email ready so the representative can locate your subscription.
  • Cancellation stops future charges but does not refund money already charged for your current billing period.
  • If Spokeo continues charging after you cancel, contact your bank or credit card company to dispute the charge and request a refund.
  • Keep a record of your cancellation confirmation — either a screenshot from the website or the date and time you called — in case you need to prove you cancelled.

Cancelling through your Spokeo account online

Go to spokeo.com and sign in with the email address and password you used when you created your account. If you have forgotten your password, click "Forgot Password" on the login page and follow the email recovery steps. Once you are logged in, look for Account Settings, Subscription Settings, or a similar option — this is usually found in a menu in the upper right corner of the page or in a sidebar on the left.

Find the option that says Cancel Subscription, Downgrade, or End Membership. Click it and confirm that you want to cancel. Spokeo will usually show you a confirmation message on screen and send a confirmation email to the address on file. Save or screenshot this confirmation, as it proves you cancelled on a specific date if Spokeo charges you again by mistake.

Cancelling by phone

Call Spokeo customer service at 1-844-776-5336. Have your account email address ready so the representative can pull up your subscription. Tell them you want to cancel your subscription, and they will process it while you are on the phone. Ask them to confirm the cancellation date and whether any refund is available for your current billing period — policies vary, and a representative may be able to offer a partial refund in some cases.

Request that the representative email you a cancellation confirmation. If they do not offer one, ask for the date and time of the cancellation and the name of the person who processed it. Write this down when ready after the call ends, as it becomes your proof of cancellation if a charge appears on your next statement.

What happens to charges after you cancel

Cancellation stops Spokeo from charging you on your next billing date. If your subscription renews on the 15th of each month and you cancel on the 10th, you will not be charged again. However, you keep access to Spokeo until the end of your current billing period — if you paid for a month, you can still use the service through the end of that month even after you cancel.

Money you have already paid for the current billing period is not refunded when you cancel. If you cancel mid-month, you lose access to the unused portion of your subscription. Some customer service representatives have discretion to issue partial refunds, particularly if you cancel within a few days of being charged, so it is worth asking when you call.

If Spokeo keeps charging you after cancellation

Contact your bank or credit card company and report that Spokeo is charging you after you cancelled. Provide them with your cancellation confirmation — the screenshot, email, or notes from your phone call. Your bank can dispute the charge, request a refund, and in some cases block Spokeo from charging your card in the future. This process is called a chargeback, and it is free.

You can also file a complaint with the Federal Trade Commission at reportfraud.ftc.gov if you believe Spokeo is charging you without authorization. Include the dates of unwanted charges and copies of your cancellation confirmation. The FTC does not refund money directly, but complaints help them track patterns of billing abuse.

Removing your information from Spokeo

Cancelling your subscription does not remove your personal information from Spokeo's database. Spokeo collects data from public records and other sources, and cancelling your account as a user does not delete that data. If you want your information removed from Spokeo's search results, you need to submit a separate removal request.

Go to spokeo.com/remove and enter your name and state. Spokeo will show you any profiles it has for you. Click on each profile and select the option to remove it. Spokeo typically processes removal requests within a few business days. You may need to repeat this process if Spokeo re-adds your information later, as they continue to collect new public records.

Frequently Asked Questions

Can I get a refund if I cancel in the middle of my billing cycle?

Spokeo does not automatically refund unused portions of your subscription, but customer service representatives sometimes have the authority to issue partial refunds if you cancel within a few days of being charged. Call 1-844-776-5336 and ask — the worst they can say is no. If you paid by credit card, you can also dispute the charge with your bank if you believe the refund is justified.

What if I forgot my Spokeo password and can't log in to cancel?

Call 1-844-776-5336 instead. Have your account email address ready, and the representative can cancel your subscription without needing your password. You can also use the "Forgot Password" link on the Spokeo login page to reset your password by email, then log in and cancel yourself.

Will cancelling stop Spokeo from selling my data?

Cancelling your account as a user does not prevent Spokeo from collecting and selling your personal information. Spokeo gathers data from public records, and cancelling your subscription does not remove you from their database. To have your information removed from their search results, submit a removal request at spokeo.com/remove.

How long does it take for Spokeo to stop charging after I cancel?

Cancellation takes effect when ready, and Spokeo will not charge you on your next billing date. If you cancel before your renewal date, no new charge will appear. If a charge does appear after cancellation, contact your bank within 60 days to dispute it.

Can I cancel Spokeo without calling or using the website?

You can contact your credit card company or bank and ask them to block Spokeo from charging your card. This stops future charges but does not formally cancel your account with Spokeo. For a complete cancellation, use the website or phone method so Spokeo knows you have ended your subscription.