How to cancel SimpliSafe

To cancel SimpliSafe, you contact their customer service team by phone at 1-800-310-9490 or through your online account portal. SimpliSafe does not allow cancellation through email or chat, so a phone call is the most direct route. When you call, have your account number ready — you'll find it on your billing statement or in the SimpliSafe mobile app under Account Settings. The cancellation takes effect at the end of your current billing cycle, not when ready.

If you're cancelling because of cost, ask the representative about retention offers before you hang up. SimpliSafe sometimes reduces the monthly rate for existing customers rather than lose them. If you're under a contract — typically 36 months for professional monitoring — you may owe an early termination fee, which the representative will quote before processing the cancellation.

Key Takeaways

  • Call SimpliSafe at 1-800-310-9490 with your account number to start a cancellation; they do not process cancellations through email or online chat.
  • Your service continues through the end of your current billing cycle, so cancellation is not when ready even after you call.
  • If you signed a contract, you will owe an early termination fee unless you wait until the contract expires.
  • Ask about rate reductions before confirming cancellation, as representatives can sometimes lower your monthly cost to keep your account active.
  • Return any rented equipment (door sensors, keypads, or the base station) within 30 days to avoid equipment fees.

What happens to your equipment after cancellation

SimpliSafe distinguishes between equipment you own and equipment you rent. If you purchased your system outright, you keep it — the hardware is yours. If you rented the equipment as part of your monitoring plan, you must return it within 30 days of cancellation. SimpliSafe will email you a prepaid shipping label after your cancellation is processed.

Pack the base station, door and window sensors, motion detectors, and any keypads in the box and ship them back. If you miss the 30-day window, SimpliSafe charges a non-return fee for each piece of equipment, typically $50 to $100 per item. The easiest way to know what you own versus rent is to check your original purchase receipt or call customer service and ask them to review your account.

Early termination fees and contract terms

SimpliSafe monitoring plans often come with a 36-month contract. If you cancel before the contract ends, you owe an early termination fee. The fee amount depends on how many months remain on your contract — it's usually calculated as a percentage of the remaining balance. For example, if you have 24 months left and your monthly rate is $30, your termination fee might be $300 to $400, though the exact amount varies.

Some customers have month-to-month plans with no contract, in which case there is no termination fee. When you call to cancel, the representative will tell you whether you're under contract and what the fee is. If the fee is steep and you're not in a rush, you may decide to keep the service running until the contract expires rather than pay it.

Cancelling through your online account

SimpliSafe's website and mobile app do not have a self-service cancellation button. You cannot cancel by logging into your account, changing settings, or submitting a form online. This is intentional — the company requires a phone conversation so a representative can discuss your reasons for leaving and potentially offer you a discount to stay.

You can log into your account to review your contract terms, check your billing cycle end date, and confirm your account number before you call. This preparation makes the phone call shorter and ensures you have all the information the representative will ask for.

What to do if you cannot reach customer service

SimpliSafe's phone lines can have long wait times, especially during business hours. If you're on hold for more than 15 minutes, hang up and try again during off-peak hours — early morning or late evening typically have shorter queues. You can also try calling on a weekday rather than a weekend.

If you have a dispute about your account or believe you were charged incorrectly, you can file a complaint with your credit card company or bank and request a chargeback. Document all your attempts to reach SimpliSafe and keep records of any fees you believe are wrong. This does not cancel your account, but it can recover money from your card if SimpliSafe does not respond to your cancellation request.

Cancelling a trial or promotional period

If you signed up for a SimpliSafe trial or promotional rate, the same cancellation process applies — you still call 1-800-310-9490. However, if you cancel during a trial period, you may not owe any fees at all. Check your original confirmation email to see whether your trial came with a contract or was a no-commitment offer.

If you cancel after the trial ends but before a paid contract begins, you're usually in the clear. If the trial automatically converted to a paid plan and you're now within a contract period, you'll owe the early termination fee. The representative can clarify which situation applies to your account.

Frequently Asked Questions

Can I pause my SimpliSafe subscription instead of cancelling?

SimpliSafe does not offer a pause or suspension option. You can either keep your account active or cancel it. If you want to stop paying temporarily, cancellation is your only choice, though you'll owe an early termination fee if you're under contract.

Will SimpliSafe refund my prepaid fees if I cancel mid-cycle?

SimpliSafe does not refund prepaid monitoring fees. Your service continues through the end of your current billing cycle, and you pay for that full cycle even if you cancel on day one of it. Refunds are not issued for partial months.

What if I want to cancel but keep the equipment?

If you own the equipment, you keep it after cancellation at no extra cost. If you rented it, you must return it within 30 days or pay a non-return fee. You cannot buy rented equipment to keep it — you can only return it or pay the fee.

Do I need to cancel before switching to another security company?

Yes. You must cancel SimpliSafe before your new company's service begins. Do not wait for the new service to start, because you'll be charged for both systems during the overlap. Cancel SimpliSafe first, then schedule your new provider's installation after your SimpliSafe service ends.

Can someone else on my account cancel it?

SimpliSafe requires the account holder to authorize cancellation. If you're not the account holder, you'll need the primary account holder to make the call or to give you written permission. The representative will verify your identity before processing any changes.