How to cancel a Roku subscription
You can cancel most Roku subscriptions directly through your Roku account settings on any device — a TV, phone, or computer. The process takes about two minutes and stops future charges when ready. Roku itself does not charge you for using the player or the Roku Channel app; instead, you pay for individual services like Paramount+, Disney+, or Peacock that you add through Roku. Cancelling a subscription through Roku removes it from your account and stops the recurring charge, though the timing of your final bill depends on whether you pay monthly or annually.
When you cancel, you keep access to the service until the end of your current billing cycle. For example, if you cancel a monthly subscription on the 15th and your billing date is the 30th, you can still watch until the 30th. After that date, the service locks you out and no further charge appears on your bill. Roku does not refund money you have already paid for the current billing period.
Key Takeaways
- Most subscriptions can be cancelled through Roku account settings on your TV, phone, or computer within two minutes.
- Cancelling through Roku stops future charges but does not refund money you have already paid for the current billing period.
- Some services like Netflix or Amazon Prime require you to cancel directly with the service provider instead of through Roku.
- If you cancel a monthly subscription mid-cycle, you usually keep access until the end of that billing period.
- Roku's billing page shows your next charge date and which payment method is on file, so you can verify the cancellation worked.
Cancel a subscription on your Roku TV
On a Roku TV, go to the home screen and select Settings in the left menu. Scroll down and choose Billing or Subscriptions (the exact name varies by Roku model and software version). You will see a list of all active subscriptions tied to your Roku account. Select the subscription you want to cancel, then choose Cancel Subscription or Unsubscribe. Roku will ask you to confirm; select yes to complete the cancellation.
The subscription disappears from your active list when ready, but you will keep access to the service until the end of your current billing cycle. For example, if you cancel a monthly subscription on the 15th and your billing date is the 30th, you can still watch until the 30th. After that date, the service locks you out and no further charge appears on your bill.
Cancel through the Roku mobile app or website
If you do not have a Roku TV or prefer to use your phone, you can cancel through the Roku mobile app or the Roku website at roku.com. Open the app or log into your account on the website, then go to Account or Settings. Look for Billing, Subscriptions, or Manage Subscriptions. Select the subscription you want to remove and choose the cancel or unsubscribe option.
The steps are the same whether you use the app or the website, and the cancellation takes effect across all your Roku devices at once. If you have multiple Roku devices on the same account, you do not need to cancel the subscription on each one separately. The change appears on all your devices within a few minutes.
Services you must cancel directly with the provider
Some major streaming services do not let you cancel through Roku, even if you signed up through the Roku Channel. Netflix, Amazon Prime Video, Apple TV+, and Disney Bundle require you to cancel directly with the service provider, not through Roku. If you try to cancel these through Roku settings, you will see a message directing you to the service's own website or app.
To cancel Netflix, log into your Netflix account at netflix.com, go to Account, and select Cancel Membership. For Amazon Prime, go to your Amazon account, select Your Account, then Memberships and Subscriptions, and choose Cancel Membership. Apple TV+ and Disney+ have similar processes on their own websites. Check the confirmation email from each service to verify the cancellation date.
What happens after you cancel
Once you cancel, Roku removes the subscription from your active list and stops charging your payment method. You keep access to the service until the end of your current billing period — Roku does not refund unused portions of a month or year. If you paid annually and cancel mid-year, you do not get a refund for the remaining months.
If you change your mind, you can re-subscribe at any time through the same Roku settings menu. Your viewing history and saved shows usually remain tied to your account with that service, though this depends on the individual provider's policy. Check your email for a cancellation confirmation from Roku; if you do not receive one within a few minutes, log back into your account to confirm the subscription no longer appears in your active list.
Verify the cancellation on your billing page
After you cancel, visit your Roku billing page to confirm the charge will not appear again. Go to Settings > Billing and look at the list of active subscriptions. The cancelled service should no longer be there. You can also check the next charge date shown on that page — it should reflect only the subscriptions you still have active.
If the subscription still appears in your active list after 24 hours, try cancelling again or contact Roku support. Save a screenshot of your billing page after cancellation as proof in case a charge appears on your next statement by mistake. Most payment processors allow you to dispute unauthorized charges within 60 days, so you have time to resolve billing errors.
Troubleshooting cancellation problems
If you cannot find the subscription in your Roku settings, it may already be cancelled. Check your email for a cancellation confirmation from Roku or the service provider. If you signed up through a third-party app store (like the Apple App Store or Google Play Store) instead of directly through Roku, you may need to cancel through that app store instead. Open the app store on your device, go to your subscriptions or purchases, and look for the option to cancel there.
If you see a subscription in your Roku billing list but the cancel button does not work, try logging out of your Roku account and logging back in. If the problem persists, contact Roku support through their website or the support option in your Roku settings. Have your account email and the name of the subscription ready when you reach out. Roku support can manually cancel a subscription if the self-service option is not working.
Frequently Asked Questions
Will I get a refund if I cancel mid-month?
No. Roku does not refund unused portions of your subscription. You keep access until the end of your current billing period, but you do not get money back for the days remaining. If you paid for a year upfront and cancel after two months, you lose the remaining ten months of payment.
Can I cancel a subscription on one Roku device but keep it on another?
No. All your Roku devices share the same account, so cancelling a subscription removes it from all of them at once. If you want the service on one device but not another, you would need to use separate Roku accounts, which means separate email addresses and payment methods.
What if my subscription keeps charging after I cancelled?
Log into your Roku billing page and confirm the subscription no longer appears in your active list. If it does appear, the cancellation did not go through — try cancelling again. If it does not appear but you were still charged, contact your bank or credit card company to dispute the charge. You can also reach out to Roku support with your billing statement as proof.
Do I need to delete the app to cancel the subscription?
No. Cancelling the subscription and deleting the app are separate actions. You can cancel the subscription and keep the app on your device, or delete the app and keep the subscription active (though you would not be able to use it). To fully remove the service, cancel the subscription first, then delete the app if you want.
Can I pause a subscription instead of cancelling it?
Roku does not offer a pause feature for subscriptions. You either keep the subscription active and get charged, or you cancel it. Some services like Disney+ or Hulu let you pause directly through their own apps, so check the service's website to see if that option is available.