How to cancel BeenVerified

To cancel your BeenVerified account, log in to your account on the BeenVerified website, go to your account settings or subscription page, and look for a "Cancel Subscription" or "Manage Subscription" button. Click it and follow the prompts to confirm cancellation. The account closes when ready, but you may still have access to search results you paid for until your current billing period ends.

BeenVerified does not have a phone number or live chat for cancellations — you must do it through your online account. If you cannot find the cancellation button or your account will not load, contact their support team through the "Contact Us" page on their website and request manual cancellation. Include your account email address and the phone number associated with your account.

Canceling your account stops all future charges. If you were charged within the last few days and want to dispute the charge, you can also contact your credit card company or bank to request a refund — most will reverse charges from subscription services within 30 to 60 days of the transaction.

Key Takeaways

  • Log into your BeenVerified account online and find the subscription or account settings page to cancel.
  • Cancellation takes effect when ready and stops all future charges, though you keep access to your current billing period's results.
  • If you cannot cancel online, email BeenVerified support with your account email and associated phone number.
  • If you were recently charged and want your money back, contact your bank or credit card company to dispute the charge.

Finding the cancellation option in your account

After you log into BeenVerified with your email and password, look for a menu or settings area — this is usually in the top right corner of the page or in a hamburger menu (three horizontal lines). Click on "Account Settings," "My Account," or "Subscription" depending on what BeenVerified calls it at the time you visit.

Once you are in your account area, scan the page for language about your subscription or billing. You should see something like "Manage Subscription," "Cancel Subscription," "Billing Information," or "Subscription Status." Click on whichever option appears. This will take you to a page showing your current plan, your next billing date, and a button or link to cancel.

Click the cancellation button and read the confirmation message carefully — BeenVerified sometimes offers a discount to keep you as a customer. If you want to cancel anyway, confirm your choice. You will see a message saying your subscription has been canceled. Take a screenshot of this confirmation in case you need proof later that you canceled.

What happens to your account after cancellation

Your account closes right away, and no new charges will appear on your credit card or bank statement. However, you do not lose access to reports you already paid for — you can still view any background checks or people searches you ran during your current billing period until that period ends.

After your current billing cycle closes, you lose access to your search history and saved reports. If there is a report you need to keep, read or print it before your billing period ends. BeenVerified does not send a reminder when your access is about to expire, so mark the date on your calendar.

Canceling through customer support if you cannot access your account

If you forget your password, your account will not load, or you cannot find the cancellation button, go to the BeenVerified website and look for a "Contact Us" or "Help" link — this is usually at the bottom of the page. Click it and choose the option for account or billing issues.

Write an email to their support team that says you want to cancel your subscription. Include the email address you used to create your account and the phone number linked to it. Do not include your password. Send the email and wait for a response — support usually replies within one to two business days.

When they respond, they will ask you to confirm your identity by providing information only you would know, like the last four digits of the card you used to pay or the date you created the account. Answer their questions and ask them to cancel your subscription manually. Request written confirmation that your account has been canceled.

Stopping charges if you were already billed

If BeenVerified charged your card and you want the money back, you have two options: request a refund directly from BeenVerified, or dispute the charge with your bank or credit card company.

To request a refund from BeenVerified, contact their support team using the same method described above. Explain that you were charged and want a refund. Most companies will refund charges made within the last 30 days if you ask within a few days of the charge. BeenVerified's refund policy may vary, so ask what they offer.

If BeenVerified denies your refund request or does not respond, contact your bank or credit card company. Tell them you want to dispute a charge from BeenVerified. Your bank will investigate and can reverse the charge if they find it was unauthorized or if you canceled before being billed. This process usually takes 7 to 10 business days, and your bank will credit your account once the dispute is resolved.

Preventing future charges from BeenVerified

After you cancel, check your bank or credit card statement for the next two billing cycles to make sure no new charges appear. If you see a charge after you canceled, contact BeenVerified support when ready with your cancellation confirmation and the date of the unexpected charge.

If charges keep appearing even after you cancel and contact support, you can ask your bank to block all future payments to BeenVerified. Most banks let you do this through your online account under "Manage Payments" or "Authorized Merchants." You can also request a new card number, which automatically blocks any stored payment information BeenVerified has on file.

Frequently Asked Questions

Will I get a refund if I cancel in the middle of my billing cycle?

No — most subscription services, including BeenVerified, do not refund the unused portion of your current billing period. You keep access to your account and reports until your billing cycle ends, then your access closes. If you were charged by mistake or without your permission, contact BeenVerified support to request an exception.

Can I reactivate my BeenVerified account after I cancel?

Yes. You can log back in with the same email and password and start a new subscription at any time. Your old search history and reports will not be there — you start fresh with a new account.

What if I cancel but BeenVerified keeps charging me?

Contact their support team with your cancellation confirmation and the dates of the unwanted charges. If they do not refund you within a few days, dispute the charges with your bank or credit card company. You can also ask your bank to block all future payments to BeenVerified.

Do I need to delete my personal information from BeenVerified when I cancel?

Canceling your account does not remove your information from BeenVerified's database — it only closes your subscription. If you want BeenVerified to remove your personal data, contact their support team and ask about their data removal process. Some people search companies have opt-out procedures, though they vary.